Fiona Gibson

The driver drove at about 70mph down a narrow country lane outside our house. Extremely dangerous!

They should not be selling rabbit cages that are only 60cm long without pointing out that the cages are only suitable as temporary accommodation. They are totally unsuitable - even something three times the size doesn’t even meet RSPCA guidelines!

The lid on this brand new bbq arrived damaged and I am not getting any sort of constructive response as to when they will replace it, despite numerous emails. They have promised to replace it but nothing has happened.

Also, there is no phone no. that I can use!!!

Completely useless!!

They have failed to provide anyone to help us move and completely left us in the lurch at the very last minute!. Didn’t even bother texting/emailing/phoning to let us know they had no one available- we only found out by trying to track a non existent driver! Stuck on a Saturday afternoon with a houseful of furniture and every van hire company shut. Thanks so much you useless bunch of complete pillocks.

This company just couldn’t care less about it’s customers. I have absolutely honestly never met a more useless and inefficient company. The whole experience has been an absolute nightmare from start to finish and have not managed to fix my dishwasher after FOUR months! The multibrand department does not seem to be able to refund me my money back which I am entitled to. When you do manage to speak to someone they just say that they will pass the message on to the right department who very strangely never seem to have a direct phone no.

Completely and utterly useless company. I booked a repair in for my Miele dishwasher on the 15th Jan and was told that I needed a non return valve which would be ordered by the engineer. I have been sent some little plastic balls instead called “service kit balls” which are completely wrong. I have been told that there is no phone no. for the spare parts dept. and that all they can do is send them an email. It is now nearly a month later and still no part.

Just had a reply from Hotpoint to say that Miele is not one of their brands and to contact my insurers. Do they really think that I’m that thick?I should have spelt out that it was Hotpoint/Whirlpool that undertook the repair and charged me £140 for a 5 minute call out. And promised to send the part that I need which is still missing 4 weeks later! Do they want a copy of the engineer’s report with Whirlpool written on the top of it????

I’ve sent numerous emails and tried phoning them but no response to either. Tried again today but silence yet again. You’re either open or you’re not and if you are open and still sending orders out, then surely you should respond to customers’ queries!!!
They won’t allow Hermes returns for some mysterious reason best known to them and set aside their parcels for 10 days before opening them. Isn’t this a little over the top? I’m still waiting for a refund despite sending the parcel back weeks ago via royal mail where I had to queue for hours just to adhere to their unhelpful and neurotic policy.