Kate Backdrop Reviews 2,138

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the quality of the backdrops, noting that the colors match the pictures perfectly and the fabric is amazing. People also appreciate the excellent customer service, with representatives responding quickly to questions and accommodating special requests. Consumers highlight the fast delivery service, especially considering the products are shipped from China. Many reviewers also praise the product selection available. However, opinions on the order process are mixed, with some customers experiencing issues with shipping times and occasional errors in fulfilling orders. Despite this, the positive sentiment towards the quality, delivery service, product and customer service remains strong.

Based on these reviews

Rated 5 out of 5 stars
Verified

Finding the right backdrop for our unique photo fundraiser (pet photos with Sasquatch) was really hard - there were SO MANY to choose from!! We were finally able to make a decision after looking... See more

Rated 5 out of 5 stars

placed an order on Friday and asked for rush delivery, as the backgrounds were required for a photoshoot on the Tuesday. shipping stated delivery would be made Thursday, spoke to a customer service re... See more

Rated 5 out of 5 stars
Verified

Kate Backdrops made fourteen families VERY HAPPY this Christmas. My husband and I purchased four Christmas-themed backdrops and invited friends and family to come get their "Christmas Card" photo done... See more

Rated 5 out of 5 stars
Verified

From the first inquiry I sent, every question I asked was answered in a timely manner, and all expectations were met as stated. Shipping was much faster than anticipated which was wonderful because i... See more

Rated 3 out of 5 stars

I have to give them credit for the backdrops variety, but when it comes to customer service, i can not get in touch with them. I live in Germany, so somehow i am tied to the german website, but i coul... See more

Company replied

Rated 3 out of 5 stars
Verified

In general, these backgrounds are overrated and overpriced. A paper backdrop looks more professional yet simple, and clients tend to prefer it over fabric. The print quality is not bad, but it doesn’... See more

Company replied

Rated 3 out of 5 stars
Verified

We paid for the rush delivery, but it didn't seem worth it since it arrived right around a normal delivery time. One backdrop was of a large balloon garland and I'm not sure if it was AI-generated,... See more

Company replied

Rated 5 out of 5 stars
Verified

I love every backdrop I recently purchased from katebackdrops. These are my first backdrops I have ever purchased that were microfiber material. So easy to throw them in the dryer to remove wrinkles u... See more

Rated 5 out of 5 stars
Verified

Kate Backdrop is the Answer to festive holiday decor! I work for a Chamber of Commerce for a small town. I was tasked with decorating an empty retail space for Visits with Santa. As a non-profit, we... See more

Rated 5 out of 5 stars
Verified

At first my white backdrop that I paid $118 for had a bunch of stains all over I was very dissatisfied with my purchase. But after contacting customer service, which did take longer than appreciated.... See more

Rated 4 out of 5 stars
Verified

First experience with Kate backdrops. Ordering and shipping were perfect, the fabric is high quality, colors are rich and the finish is velvet like. Only reason I’m removing a star is the wrinkles. I... See more

Rated 5 out of 5 stars
Verified

I recently bought this fall backdrop, and I’m so impressed! The print looks incredibly realistic—it really captures that cozy, vibrant autumn vibe. The details are sharp, with rich colors that make i... See more

Rated 3 out of 5 stars
Verified

Love the price and the quality of the backdrop but the print on the fabric is very poor quality. I ordered a white framed wall and you can tell it's very poor design quality, it looks like you had ai... See more

Company replied

Rated 4 out of 5 stars
Verified

I love the backdrop. Finding what I wanted on the website was a little challenging. It would be nice to have the style of background, (example ornate wood wainscoting) then the colors available in tha... See more

Company replied

Rated 5 out of 5 stars
Verified

This is the second year I’ve purchased a backdrop from Kate Backdrop. The material is quality and the vibrant colors displayed online were even better once received. My clients loved the final images... See more

Rated 5 out of 5 stars
Verified

I took advantage of their anniversary sale to try Kate Backdrops for the first time. They had many amazing deals and used 3 of the purchases in my holiday sessions this year, all clients loved the bac... See more

Rated 5 out of 5 stars
Verified

Ordered for first time for my daughter. Hit couple great sales and then another discount for first time customer. Paid extra for speedy shipping. Ups delivered it to wrong address and pic was shown... See more

Rated 5 out of 5 stars
Verified

This was my first time in buying/using a backdrop as I was asked to host a photo booth for a Halloween party. The clients went nuts with this background, particularly as their own costumes amplifi... See more

Rated 5 out of 5 stars
Verified

I was honestly skeptical, but I'm so glad I ordered! The quality was amazing!! There were a few wrinkles, but I threw it in the dryer on low heat for 10 minutes and it was fine. Everyone loved the bac... See more

Rated 5 out of 5 stars
Verified

I love your backdrops, the material is great to wash and maintain. The colors are vibrant and look beautiful on camera. My only complaint is the delivery service, when I order through Amazon is perfec... See more

Rated 5 out of 5 stars
Verified

This is the first time ordering from Kate Backdrop and I was soooo pleasantly surprised at their lightning fast shipping!! (I’ve been used to the snails pace of the other company I usually order from... See more

Rated 5 out of 5 stars
Verified

I recently received my mystery bags, and I’m absolutely thrilled with the experience! The first bag I opened contained a gorgeous neutral fall pumpkin backdrop, which is perfect for the season. Th... See more

Rated 5 out of 5 stars
Verified

Even though I have not received my backdrop yet, due to a mail strike in Canada, I cannot provide a negative comment to Kate backdrop for something that is totally out of their control. That have con... See more

Rated 3 out of 5 stars

Parcel came after a month, from China, backgrounds look good but not exactly like pictures they're more pale, after a wash and iron a did a test shoot and was alright. But the essential are the little... See more

Rated 5 out of 5 stars
Verified

Nice product. The colors and soft abstracted pattern was what I wanted. Did not disappoint from that point of view. Looked just like the product page sample. I liked the graduated tonalities, brighte... See more

Rated 5 out of 5 stars
Verified

I had a great experience shopping with Kate Backdrop. They have a huge selections of backdrops. The one I ordered ended up not being the right size, which is my fault because I did not measure properl... See more

Rated 4 out of 5 stars
Verified

This is the 2nd time ordering and I can't wait to get my order. Problem is the request for a review comes WAAAY before delivery. My only complaint with Kate Backdrops so far is simply the ridiculous s... See more

Company replied

Rated 5 out of 5 stars
Verified

We were looking to have a Santa photo shoot set up in our dealership this year and I stumbled across Kate Backdrop. Went through the custom ordering process online with the much-needed help of a c... See more

Rated 5 out of 5 stars
Verified

I was skeptical of the whole package deal. However when I received it folded up in plastic bags and thought I would be spending the next 8hours steaming the wrinkles away. I was pleasantly wrong. Th... See more

Rated 5 out of 5 stars
Verified

My experience using Kate backdrop was great! I purchased it at a reasonable price for my birthday photoshoot and it gave the exact theme I was looking for. The backdrop is microfiber and it’s reusable... See more

Rated 3 out of 5 stars
Verified

Not super thrilled with the packaging of the stand I bought, and it the stand feels very cheap. I don't see it lasting very long. I'm satisfied with my backdrop purchases, but man it's annoying wh... See more

Rated 3 out of 5 stars
Verified

Ordering was easy. I have had two issues (back to back) with shipping. The first one sent the product damaged. Kate fixed it no problem. The second issue, DHL said it couldn't find my location and kep... See more

Company replied

Rated 4 out of 5 stars
Verified

Most backdrops are very good quality. Some have had the image improperly stretched, which makes them not useable. Also the points you collect are really annoying to use. You can get a free backdrop wi... See more

Company replied

Rated 5 out of 5 stars
Verified

I can’t say enough great things about this company. I ordered a backdrop and frame on a Thursday and received my order the next Wednesday-from China to Louisiana that quickly! The 10 X 10 backdrop sce... See more

Rated 5 out of 5 stars
Verified

I was needing a backdrop for a fundraiser. Due to corona virus and not being able to vacation, I wanted something different that would make you feel you were on vacation. This Eiffel tower backdrop is... See more

Rated 5 out of 5 stars
Verified

The backdrop I received from Katebackdrop is amazing. The package came in a timely manner and I was shocked by the quality of the item. The photos I have taken using this backdrop have been phenomenal... See more

Rated 5 out of 5 stars
Verified

The color matches the pictures perfectly, which I always had an issue with when ordering from other shops. The fabric is amazing, and super soft and the size is perfect!! I can’t wait to photograph wi... See more

Rated 5 out of 5 stars
Verified

The cloth you use is outstanding. The folds steam out easily. Colors are both vibrant and subtle yet not distracting from the subject. I look forward to having a excellent selection of them.

Rated 5 out of 5 stars
Verified

Amazing! I had a few questions before purchasing and they responded pretty quickly and shipping was surprisingly fast too considering it was coming from China! The wrinkles come out easily and my pict... See more

Rated 5 out of 5 stars
Verified

I’m very happy with Kate Backdrops. They have totally transformed my portrait work. The prices are reasonable and the backdrops look like expensive canvas ones. I had a problem with one in that the ac... See more

Rated 3 out of 5 stars
Verified

I love their back drops but disappointed in my order. My last backdrop came in a ziploc bag i loved helps me protect it when not being used didnt get that this time i ordered a floor mat thinking it w... See more

Rated 3 out of 5 stars
Verified

The backdrop quality is great, but the measurements are off and it isn't as large as I ordered. It also arrived a month after it said it was going to, which I received an email about but it was still... See more

Rated 3 out of 5 stars
Verified

Although I like the product, I ordered 2 backdrops over a month before they even shipped. When I contacted them, they were very nice and offered me 15% off to use on my next purchase?! I found a cou... See more

Rated 3 out of 5 stars
Verified

Shipping was overpriced. The backdrop didn't look like the one pictured. I was able to make it work for my shoot, but it was still disappointing. I do like the material of the backdrop, so far it does... See more

Rated 5 out of 5 stars
Verified

I just want to say the Customer Service at Kate Backdrops is outstanding! I didn’t thoroughly read the S&H dates and I needed my drops in a 10 day window so I contacted them and they explained to me a... See more

Rated 3 out of 5 stars
Verified

The purchasing experience through Kate website was easy and simple which I would rate as 5 stars. However, 4 weeks after the purchase, I still have not received the background backdrops. Even 1 of 2... See more

Rated 3 out of 5 stars
Verified

These are reasonably priced so I’m not complaining… Although I like the colors, I believe I ordered one that had a yellow tone to it and it’s clearly a light gray so I’m not sure what happened. The co... See more

Rated 5 out of 5 stars
Verified

I ordered a stone wall backdrop because of the many online meetings, teaching, and classes I'm now taking. I didn't do my due diligence and when I noticed the backdrop was coming from China, I was dis... See more

Rated 3 out of 5 stars
Verified

The backdrops are nice quality but the shipping service and experience is horrendous. I haven't even received my recent order yet, again was 2 weeks ago like last time, because they use dhl. Dhl sta... See more

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Company details

  1. #12 of 16 best companies in Photography Service

About Kate Backdrop

Written by the company

Promo Image

Welcome to Kate Backdrop, where we specialize in creating stunning microfiber printed backdrops that bring your photography to life! Our collection includes a wide range of photo backgrounds, props, and stands, along with seamless paper backdrops.
Looking for something unique? We offer custom-designed backdrops perfect for birthdays, events, and wedding photo booths. Plus, for those seeking an artistic touch, we craft hand-painted backdrops tailored to the needs of professional photographers.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 24 hours


Rated 3 out of 5 stars

Inexistent customer service in germany

I have to give them credit for the backdrops variety, but when it comes to customer service, i can not get in touch with them. I live in Germany, so somehow i am tied to the german website, but i couldn't find anyone to sepak too. I also sent an email with my request, and in 2 day still no answer. I would like to chenge the shipment from standard to express, if it is posible, but because i got no answer, i don't know if this is posible. At least, if it is not posible, i can work my way with the standard delivery date. I have clients that ask when will we shoot the sesions, but i don't know what to say them, because i don't know either.

October 8, 2025
Unprompted review
Kate Backdrop logo

Reply from Kate Backdrop

We’re truly sorry for the trouble you’ve experienced reaching us and for the delay in our response. We completely understand how important it is for you to confirm the delivery time, especially with upcoming client sessions.

Our team has already contacted you by email. If you haven’t seen our message yet, please kindly check your spam or junk mail folder—it might have been filtered there by mistake.

Once you confirm, we’ll do our best to assist you. Thank you so much for your patience and understanding.

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Rated 3 out of 5 stars
Verified

Overpriced

In general, these backgrounds are overrated and overpriced. A paper backdrop looks more professional yet simple, and clients tend to prefer it over fabric. The print quality is not bad, but it doesn’t create a realistic feeling, which is understandable.

September 9, 2024
Kate Backdrop logo

Reply from Kate Backdrop

Thank you very much for your feedback. We truly appreciate you taking the time to share your thoughts with us.

We will forward your comments to the relevant department to help improve and optimize our products. Please rest assured that we take customer satisfaction seriously, and we will do our best to address any concerns you may have via email.

Your input is very valuable to us, and we hope to provide a better experience for you in the future.

Rated 1 out of 5 stars

Do not support thieves

I am writing this as both a backdrop business owner and a member of the photography community.

Unfortunately, Kate Backdrops (based in China) and similar sellers on Amazon, AliExpress, DHGate, Wish, Etsy, and eBay have stolen hundreds of designs from reputable shops, customers samples, and even from well-known artists and photographers. Many of these images were taken directly from reputable shops website, watermarks included, within days of being posted.

This affects the entire photography industry:

Designs are copied, repainted, and resold without permission. Photographer images “in use” have been stolen from websites and repurposed without consent. Fake accounts/spies have even joined private groups to copy business structures.

Platforms like Etsy or Amazon will sometimes take down stolen listings, but shops often re-list within weeks. International hosts rarely act, as they don’t abide by U.S. copyright law. Meanwhile, these sellers continue profiting off the hard work of photographers, designers, and small businesses.

Photographers and studios: please think twice before supporting these ch*na companies. Buying from them perpetuates theft and could even open you up to liability for unknowingly purchasing stolen goods.

If you care about integrity, respect, and protecting creative work - boycott "Kate" Backdrops and other known counterfeit sellers. Support reputable backdrop companies that respect copyright and invest in original designs.

We may not be able to stop them internationally, but we can stop them where it hurts: in their wallets.

If you want to learn more join the boycott movement on facebook in the group called: "Boycott Backdrops from China/Kate Backdrop/Ali/Amazon Thieves! Shop LOCAL!"

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

excellent customer service for urgent order

placed an order on Friday and asked for rush delivery, as the backgrounds were required for a photoshoot on the Tuesday. shipping stated delivery would be made Thursday, spoke to a customer service rep and they noted they had spoken to the courier and would get my order to me ASAP. Order updated to delivery Monday, so in time for the shoot. AMAZING service. THANK YOU!!!

July 28, 2025
Unprompted review
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Rated 1 out of 5 stars

I ordered from this company and…

I ordered from this company and realised within the legal 14 day cool of period that I did not need the product. I have contacted the company and they are refusing to accept a return

July 5, 2025
Unprompted review
Kate Backdrop logo

Reply from Kate Backdrop

Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused.

We completely understand your concern and truly regret the frustration you've experienced. Our team is currently reviewing your request, and we will reach out to you via email to work together on a satisfactory solution. Please rest assured that we are committed to resolving this matter to your satisfaction.

Thank you again for bringing this to our attention — we’re here to help and make things right.

Rated 5 out of 5 stars

Quality product (great print, irrelevant creases)

I purchased a quality fleece photographic backdrop, printed on demand from an existing model of theirs.
The product is qualitative, well printed (nice colors) and the creases are few and barely visible.

I opted for express shipping because I needed it for a photographic shooting, and the production and delivery times were above my expectations (about 10/15 days from the moment of payment to the physical receipt of the product).

The customer service that supported me throughout the process, in the person of Candy, was excellent (speed of response, kindness, precision, professionalism).

June 10, 2025
Unprompted review
Rated 1 out of 5 stars

No Customer Support - no reply to emails cancelling order

I placed an order; straight away I realised I had ordered the incorrect item and the delivery timeframe was too long. I immediately emailed the support email address requesting to cancel, but had no reply. I then emailed again a few days later and no reply. No telephone number. 12 days later the parcel is received and still nothing at all from anyone to help me. I have checked their returns process and they do not accept returns on non-faulty items. £200 out of pocket.

May 28, 2025
Unprompted review
Kate Backdrop logo

Reply from Kate Backdrop

We sincerely apologize for the inconvenience you've experienced, and we're very sorry that your previous emails were not received or responded to in time.

We truly understand your frustration and disappointment, especially when trying to cancel an order immediately after placing it. Please rest assured that our team has already reached out to you via Facebook, and we are committed to doing everything we can to resolve this issue to your satisfaction.

Your feedback is extremely important to us, and we will work closely with you to find a suitable solution.

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Rated 5 out of 5 stars
Verified

It's the fabric.

The cloth you use is outstanding. The folds steam out easily. Colors are both vibrant and subtle yet not distracting from the subject. I look forward to having a excellent selection of them.

May 4, 2025
Rated 5 out of 5 stars
Verified

I like it…

Delivery was within a reasonable turnaround time and product looks great. Their backdrops are always good, and this black/grey one is sharp and striking.

February 2, 2025
Rated 5 out of 5 stars
Verified

Extra extra read all about it!!!!

I grabbed the newspaper backdrop from you guys, and WOW—I’m in love! It looks so real, my client actually did a double take. The quality is top-tier, and it instantly elevated my shoot. Safe to say, I’ll be back for more. Consider me a loyal customer!

October 22, 2024
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Rated 5 out of 5 stars
Verified

Fun backdrop!

Shipping fast, backdrop very nice and was a hit with my clients! It’s very rich in color and I had no trouble steaming it.

September 13, 2024
Rated 1 out of 5 stars

DO NOT ORDER SCAM SCAM SCAM!!!

DO NOT ORDER, THIS COMPANY IS A SCAM FROM CHINA!!! Would give no stars if that was an option. I have contacted customer service 3x no one has gotten back to me! I placed my order on Jan 5th and still habe not received my backdrop....and conveniently customer service won't get back to me! My order "supposedly" stopped on January 14th and never processed an update again through tracking...this company needs to he responsible and reply back!

January 5, 2025
Unprompted review
Kate Backdrop logo

Reply from Kate Backdrop

First and foremost, we want to sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand your frustration with the lack of communication and delay in receiving your backdrop.

We checked our system, and we did respond to your inquiry promptly upon receiving your email. After receiving feedback from our logistics team, we sent you another update. It’s possible that our emails may have ended up in your spam or junk folder, which is why you may not have seen our replies.

Please don’t worry—we are here to assist you, and we are taking all necessary steps to resolve your issue. We will be reaching out to you again shortly through email to ensure we can assist you and provide a resolution.

Once again, we apologize for any confusion or inconvenience caused, and we greatly appreciate your patience as we work to resolve this.

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Rated 1 out of 5 stars

This company is a scam. Do not buy.

This company has the worst customer service I have ever received. After weeks I still do not have my backdrop. They have been making me wait due to their “shipping company” loosing my package with no replacement sent. They tried to tell me that I have to wait and would like to issue me a $15 credit when I will never repurchase anything from a company that still has not sent me the original item I ordered.

January 17, 2025
Unprompted review
Kate Backdrop logo

Reply from Kate Backdrop

We sincerely apologize for any misunderstanding and for the frustration this situation has caused you. Our intention was never to offer just a $15 gift card as compensation—we had already arranged for a replacement to be shipped to you, with the gift card as an additional token of apology.

We truly value your experience and understand how important this order is for your business. Please rest assured that we are committed to resolving this issue to your satisfaction. We will continue to follow up via email and provide you with the best possible solution.

Thank you for your patience, and we truly appreciate your business. If there’s anything else we can do to assist you, please let us know.

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