Finding the right backdrop for our unique photo fundraiser (pet photos with Sasquatch) was really hard - there were SO MANY to choose from!! We were finally able to make a decision after looking... See more
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Review summary
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Company details
- #12 of 16 best companies in Photography Service
About Kate Backdrop
Written by the company

Welcome to Kate Backdrop, where we specialize in creating stunning microfiber printed backdrops that bring your photography to life! Our collection includes a wide range of photo backgrounds, props, and stands, along with seamless paper backdrops.
Looking for something unique? We offer custom-designed backdrops perfect for birthdays, events, and wedding photo booths. Plus, for those seeking an artistic touch, we craft hand-painted backdrops tailored to the needs of professional photographers.
Contact info
United States
- support@katebackdrop.com
- www.katebackdrop.com
Replied to 97% of negative reviews
Typically replies within 24 hours
Inexistent customer service in germany
I have to give them credit for the backdrops variety, but when it comes to customer service, i can not get in touch with them. I live in Germany, so somehow i am tied to the german website, but i couldn't find anyone to sepak too. I also sent an email with my request, and in 2 day still no answer. I would like to chenge the shipment from standard to express, if it is posible, but because i got no answer, i don't know if this is posible. At least, if it is not posible, i can work my way with the standard delivery date. I have clients that ask when will we shoot the sesions, but i don't know what to say them, because i don't know either.

Reply from Kate Backdrop
Overpriced
In general, these backgrounds are overrated and overpriced. A paper backdrop looks more professional yet simple, and clients tend to prefer it over fabric. The print quality is not bad, but it doesn’t create a realistic feeling, which is understandable.

Reply from Kate Backdrop
Do not support thieves
I am writing this as both a backdrop business owner and a member of the photography community.
Unfortunately, Kate Backdrops (based in China) and similar sellers on Amazon, AliExpress, DHGate, Wish, Etsy, and eBay have stolen hundreds of designs from reputable shops, customers samples, and even from well-known artists and photographers. Many of these images were taken directly from reputable shops website, watermarks included, within days of being posted.
This affects the entire photography industry:
Designs are copied, repainted, and resold without permission. Photographer images “in use” have been stolen from websites and repurposed without consent. Fake accounts/spies have even joined private groups to copy business structures.
Platforms like Etsy or Amazon will sometimes take down stolen listings, but shops often re-list within weeks. International hosts rarely act, as they don’t abide by U.S. copyright law. Meanwhile, these sellers continue profiting off the hard work of photographers, designers, and small businesses.
Photographers and studios: please think twice before supporting these ch*na companies. Buying from them perpetuates theft and could even open you up to liability for unknowingly purchasing stolen goods.
If you care about integrity, respect, and protecting creative work - boycott "Kate" Backdrops and other known counterfeit sellers. Support reputable backdrop companies that respect copyright and invest in original designs.
We may not be able to stop them internationally, but we can stop them where it hurts: in their wallets.
If you want to learn more join the boycott movement on facebook in the group called: "Boycott Backdrops from China/Kate Backdrop/Ali/Amazon Thieves! Shop LOCAL!"
excellent customer service for urgent order
placed an order on Friday and asked for rush delivery, as the backgrounds were required for a photoshoot on the Tuesday. shipping stated delivery would be made Thursday, spoke to a customer service rep and they noted they had spoken to the courier and would get my order to me ASAP. Order updated to delivery Monday, so in time for the shoot. AMAZING service. THANK YOU!!!
I ordered from this company and…
I ordered from this company and realised within the legal 14 day cool of period that I did not need the product. I have contacted the company and they are refusing to accept a return

Reply from Kate Backdrop
Quality product (great print, irrelevant creases)
I purchased a quality fleece photographic backdrop, printed on demand from an existing model of theirs.
The product is qualitative, well printed (nice colors) and the creases are few and barely visible.
I opted for express shipping because I needed it for a photographic shooting, and the production and delivery times were above my expectations (about 10/15 days from the moment of payment to the physical receipt of the product).
The customer service that supported me throughout the process, in the person of Candy, was excellent (speed of response, kindness, precision, professionalism).
No Customer Support - no reply to emails cancelling order
I placed an order; straight away I realised I had ordered the incorrect item and the delivery timeframe was too long. I immediately emailed the support email address requesting to cancel, but had no reply. I then emailed again a few days later and no reply. No telephone number. 12 days later the parcel is received and still nothing at all from anyone to help me. I have checked their returns process and they do not accept returns on non-faulty items. £200 out of pocket.

Reply from Kate Backdrop
It's the fabric.
The cloth you use is outstanding. The folds steam out easily. Colors are both vibrant and subtle yet not distracting from the subject. I look forward to having a excellent selection of them.
Fantastic imaging and high quality…
Fantastic imaging and high quality backdrop. Soft and dense fabric barely wrinkles. Top pocket is super easy to slide-on a pole for setup.
I like it…
Delivery was within a reasonable turnaround time and product looks great. Their backdrops are always good, and this black/grey one is sharp and striking.
Extra extra read all about it!!!!
I grabbed the newspaper backdrop from you guys, and WOW—I’m in love! It looks so real, my client actually did a double take. The quality is top-tier, and it instantly elevated my shoot. Safe to say, I’ll be back for more. Consider me a loyal customer!
Fun backdrop!
Shipping fast, backdrop very nice and was a hit with my clients! It’s very rich in color and I had no trouble steaming it.
My package was damaged with the…
My package was damaged with the shipping carrier. And Katebackdrop made it right quickly and I appreciate that! They’re great . Will be a regular customer!
DO NOT ORDER SCAM SCAM SCAM!!!
DO NOT ORDER, THIS COMPANY IS A SCAM FROM CHINA!!! Would give no stars if that was an option. I have contacted customer service 3x no one has gotten back to me! I placed my order on Jan 5th and still habe not received my backdrop....and conveniently customer service won't get back to me! My order "supposedly" stopped on January 14th and never processed an update again through tracking...this company needs to he responsible and reply back!

Reply from Kate Backdrop
Kate has high quality products and the…
Kate has high quality products and the customer service is top notch!!!
This company is a scam. Do not buy.
This company has the worst customer service I have ever received. After weeks I still do not have my backdrop. They have been making me wait due to their “shipping company” loosing my package with no replacement sent. They tried to tell me that I have to wait and would like to issue me a $15 credit when I will never repurchase anything from a company that still has not sent me the original item I ordered.

Reply from Kate Backdrop
Good quality service
Good quality service. Communication is only available through email.
The quality is priceless…
The quality of my piece is priceless I love how it looks on screen.
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