No Customer Support - no reply to emails cancelling order
I placed an order; straight away I realised I had ordered the incorrect item and the delivery timeframe was too long. I immediately emailed the support email address requesting to cancel, but had no reply. I then emailed again a few days later and no reply. No telephone number. 12 days later the parcel is received and still nothing at all from anyone to help me. I have checked their returns process and they do not accept returns on non-faulty items. £200 out of pocket.
Reply from Kate Backdrop
We sincerely apologize for the inconvenience you've experienced, and we're very sorry that your previous emails were not received or responded to in time.
We truly understand your frustration and disappointment, especially when trying to cancel an order immediately after placing it. Please rest assured that our team has already reached out to you via Facebook, and we are committed to doing everything we can to resolve this issue to your satisfaction.
Your feedback is extremely important to us, and we will work closely with you to find a suitable solution.