Backdrops are mostly great, points are worthless/expensive to redeem
Most backdrops are very good quality. Some have had the image improperly stretched, which makes them not useable. Also the points you collect are really annoying to use. You can get a free backdrop with points, but can't redeem the "free" backdrop if you have a sale item in your cart so they then require you to pay for separate shipping. Also make sure you keep track of what you order because I have ordered multiple items and realized months later that I never received one of the items, but was never rebated or contacted. After calling the company, I was notified that they had run out of the item but never reached out to me to let me know or rebate me.
Reply from Kate Backdrop
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you’ve experienced and truly appreciate your valuable suggestions. Your insights help us identify areas for improvement, and we’ve already forwarded your concerns to the relevant departments to enhance our service and processes.
We have also reached out to you via email to provide the best possible solution for your concerns. Please rest assured that we are committed to resolving these issues promptly and ensuring your satisfaction.
Thank you for your understanding and continued support. If there’s anything further we can assist you with, please don’t hesitate to let us know.