Howarth Timber Reviews 413

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the helpful and friendly staff, who are knowledgeable and go above and beyond to assist with purchases and provide recommendations. Consumers also value the competitive prices and the ease of ordering online. Many reviewers specifically mentioned positive experiences with individual staff members, highlighting their expertise and dedication to customer service. People consistently praise the delivery service, noting that deliveries are prompt and drivers are courteous and helpful, often going the extra mile to place materials exactly where needed. While opinions on the order process are mixed, the overall sentiment towards the company remains highly positive, with many customers expressing their intention to use Howarth Timber again in the future.

Based on these reviews

Rated 5 out of 5 stars

Looking to buy a new kitchen can be overwhelming and stressful - where to go, what budget to work to, what design etc. You will be spending alot of money and you want to get it right. I felt all of th... See more

Rated 5 out of 5 stars

I couldnt choose my required delivery day on line so called and was told they would catch the order and deliver on my chosen day. And they did! Order arrived, driver very helpful job done. In a world... See more

Rated 5 out of 5 stars

Andy is a superhero without a cape!!!!! He found me exactly what I was looking for showing me several options and colours of limestone, but due to his superior expert knowledge provided me with the pe... See more

Rated 4 out of 5 stars

Staff at the Bury St. Edmunds branch were very helpful. I was advised to buy on-line. However the website would not allow me to use a credit/debit card. Eventually I used PayPal which enabled me to c... See more

Rated 5 out of 5 stars

I made a last minute call in the hope I could get a delivery on a Friday, knowing there is usually a 5 day lead time the guy i spoke to on the phone said don't worry I'll get it there Friday, Friday m... See more

Rated 5 out of 5 stars

Fantastic customer service given at the Brighouse branch!! Bought some Indian stone toppings and found 1 was delivered larger than the others. With no more in stock of the same size, Andy from the yar... See more

Rated 4 out of 5 stars

Their website was great, easy on the eye, with lots of products available and very competitive pricing. We ordered a big bulk bag of gravel. I contacted customer services to get an idea of d... See more

Rated 5 out of 5 stars

I can honestly say it was an absolute pleasure doing business with Howarth Timber. Polite and helpful staff with my initial enquiry. Placing the order was a doddle. The items were here within days, t... See more

Rated 5 out of 5 stars

We visited the Howarth Timber in Corby to purchase a kitchen and Sue was brilliant. She gave us so many ideas for the kitchen, including the different designs. She was also very patient with us whilst... See more

Rated 5 out of 5 stars

I found the whole process effortless. The products were purchased online, with the easy to negotiate website. I called Howarth's who told me the date they intended to deliver. They delivered as sta... See more

Rated 5 out of 5 stars

I ordered four featheredged 4ft x 6ft fence panels which, with me living within 5 miles of Howarth's Accrington depot, were delivered free of charge within 3 days. The product is high quality and ver... See more

Rated 5 out of 5 stars

Friendly staff who were very helpful when I popped into the shop. Later placed an order online, which was quick and easy and arrived as expected. Seems like good quality timber. The only downside is t... See more

Rated 5 out of 5 stars

Since moving to Bury St Edmunds three years ago I have been using Howarth Timber and Building Supplied for nearly all my required materials. From Big bags of sand, pallets of blocks & bricks, timber,... See more

Company replied

Rated 5 out of 5 stars

Me and my partner came in to the Bury St. Edmunds branch on a friend's recommendation after seeing how wonderful their kitchen renovation had been. After buying a fixer upper, Leigha helped design and... See more

Company replied

Rated 5 out of 5 stars

Simon was awesome, I went to find wood for door thresholds having no experience in timber yards he made the entire experience simple just providing him the measurements they cut the wood to suit. Cl... See more

Rated 4 out of 5 stars

Only 4 stars given because of the initial online ordering requiring a PayPal account which I don't have! A telephone call to Howarth gave me a link to pay which caused other problems totally outside H... See more

Company replied

Rated 5 out of 5 stars

Went to the Brighouse site this afternoon for some advice. A lovely helpful man called Andy was very knowledgeable and generous with his time ensuring that he had all the information in order to pr... See more

Company replied

Rated 5 out of 5 stars

Ordered replacement fence panels online for collection. They were picked for me by a helpful and friendly member of your staff and they are now installed, so happy about the whole experience.

Rated 4 out of 5 stars

Received timber products for the garden project in good condition which was neatly placed on the front garden. Two of the railway sleepers were badly damaged in the x20 bundle. Tried to email in all a... See more

Company replied

Rated 5 out of 5 stars

We had the absolute pleasure of working with Gill from the Northwich Branch of Howarth on the design of our new bathroom. She was an expert in what is available in the marketplace from many suppliers... See more

Rated 5 out of 5 stars

I had a delivery yesterday from Howarth timber from the Bury St Edmunds depot and I live in a property which has very limited access and a very steep drive. The driver (Dave) was absolutely marve... See more

Company replied

Rated 5 out of 5 stars

Made numerous purchases from the Grimsby branch and every time they can’t do enough to help and make sure I get the best experience possible. Each driver who has dropped off materials have been polite... See more

Company replied

Rated 5 out of 5 stars

Really good experience when buying from howarth timber.. the staff will always go above & beyond to help and recommend.. Prices are really competitive, delivery is usually quicker than stated but the... See more

Rated 5 out of 5 stars

Deliveries arrived when expected after speaking to Mansfield branch. Driver was extremely helpful and friendly and did his best to place stuff where it was needed with no fuss at all. Ordering onli... See more

Company replied

Rated 5 out of 5 stars

Having visited for the first time, we we amazed by just how much there was on sale in the shop, and wish we had thought of visiting there sooner over the years. We were particularly impressed with... See more

Company replied

Rated 5 out of 5 stars

Delivery arrived earlier than expected which was great, unloaded everything quickly and safely allowing me time to move to where I needed it. Very easy to order online and received call to say what... See more

Rated 5 out of 5 stars

I am a hobbyist wood worker and am not very knowledgeable about what woods that I require so when I placed my order on line. I got it wrong. The service desk lady was extremely helpful. My order ar... See more

Company replied

Rated 4 out of 5 stars

I made an order yesterday for a bulk bag of gravel. Delivery was stated as 3-5 days. I was surprised to receive a text the next day saying my order was out for delivery, luckily I was off work. I c... See more

Company replied

Rated 5 out of 5 stars

Timber ordered online to complete fencing project. Website easy to use. Telephone call from branch to arrange delivery date. Goods arrived on time and with cheery delivery driver. Will use this firm a... See more

Rated 5 out of 5 stars

At the beginning of January high winds had blown down fence panels in my 88 year old parent’s garden I do not live near them so had to organise getting replacement panels and get them delivered fo... See more

Rated 5 out of 5 stars

Amazing communication and prompt delivery. Very transparent and all information shared beforehand. Michael is an amazing addition to the business really knows the products and a pleasure to deal with.... See more

Rated 5 out of 5 stars

Wonderful, very happy. the delivery driver was amazing as my house for access is very difficult for even smaller delivery vehicles, not to mention large lorries with crane/hoists to operate. Quality... See more

Company replied

Rated 5 out of 5 stars

Great service and help from Julie Kurn when we chose our new en-suite wall panels from Howarth Timber - highly recommend visiting to look at the range available and have a chat with Julie

Rated 5 out of 5 stars

Just want to thank Dale at the Bury st edmunds branch for being so helpful and patient with my bathroom, After changing my mind lots of times he always guided me in the right direction and it all look... See more

Rated 5 out of 5 stars

Everything was great. Really appreciated the call to clarify the colour of the stone after ordering so I could amend my choice. Delivered without issue on expected date. Would use again.

Rated 5 out of 5 stars

The best service. From initial email with Iain through to the payment link and the final delivery. A smooth pain free experience from a great team. Will happily use again and recommend to anyone.

Rated 5 out of 5 stars

Could easily see what I wanted online. (Gravel). It was delivered where I asked (I was away when delivered) Planning to order another lot after summer holidays.

Rated 5 out of 5 stars

Although I only wanted a small piece of timber I was treated the same as a large contractor . Excellent staff really helpful Would recommend the Derby branch

Rated 5 out of 5 stars

The delivery was good the driver was really helpful and happy to place the bags where I asked so I could cut the bottom of them to make sure the shale went where I wanted it too. Took a bit of time... See more

Rated 5 out of 5 stars

I ordered some bagged gravel and other items. I was promised next day delivery. The driver called the next day and gave a time for delivery, then delivered on time. A simple example of good customer... See more

Rated 5 out of 5 stars

Fantastic service. Excellent prices, great communication. Delivery man went above and beyond to help put the aggregates exactly where we needed it. Will be ordering from this company again. CW2

Rated 5 out of 5 stars

Had 2 bulk bags delivered both times spot on delivery. Well priced quick service and a lovely driver made the experience 1st class. Defo use again.

Rated 5 out of 5 stars

Amazing service from start to finish. Customer service very helpful with my queries before placing the order then prompt contact with delivery information. The delivery driver, Donald was so helpfu... See more

Rated 5 out of 5 stars

Andy was a great help and very knowledgeable about what materials and tools to use while Wayne was very kind to offer the materials for us to use.

Rated 5 out of 5 stars

A very competitive price on line and delivered promptly. Very pleased with the purchase.

Rated 5 out of 5 stars

The kitchen showroom manager has been amazing, working with us to design our dream kitchen. Nothing was never too much trouble when we had questions and they worked with us to ensure we maximised the... See more

Rated 5 out of 5 stars

I had a great experience at Howarth Timber in Bury St Edmund’s. Dale was extremely helpful in assisting me with purchasing everything I needed for the bathrooms. He took the time to explain options cl... See more

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Company details

  1. Home & Garden

Information provided by various external sources

With over 175 years' trading experience, Howarth Timber & Building Supplies has grown to provide not only the widest range of products, but expertise, service and knowledge you can


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

413 reviews

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1-star

Replied to 69% of negative reviews

Typically replies within 2 weeks


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Rated 5 out of 5 stars

Looking for genuine help and advice to design your dream kitchen?

Looking to buy a new kitchen can be overwhelming and stressful - where to go, what budget to work to, what design etc. You will be spending alot of money and you want to get it right. I felt all of the usual apprehension but that disappeared when I started to work with Julie at Haworth Timber Newcastle-under-Lyme. The showroom isn't huge, but the range of samples is extensive and Julie took the time to guide me through all of the options. Julie provided me with impartial advice and made me aware of the pros and cons of the choices I was making - she listened and develped the design that I wanted, but also gently offered alternatives that I hadn't had the vision to consider. Essentially I felt like Julie 'held my hand' throughout the whole process and genuinely wanted me to have my dream kitchen. I am extremely happy that I went with Haworth's for the quality and value for money of the products, but in particular for the customer care that Julie provided.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect kitchen.

The kitchen showroom manager has been amazing, working with us to design our dream kitchen. Nothing was never too much trouble when we had questions and they worked with us to ensure we maximised the space and gave us a better kitchen than we could’ve imagined. We ended up with everything we asked for, plus more following their great advice and recommendations.

October 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Exactly what it said on the tin!

I couldnt choose my required delivery day on line so called and was told they would catch the order and deliver on my chosen day. And they did!
Order arrived, driver very helpful job done. In a world where computer usually says no this experience was refreshing! Thank you

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing communication and prompt…

Amazing communication and prompt delivery. Very transparent and all information shared beforehand. Michael is an amazing addition to the business really knows the products and a pleasure to deal with. A true asset to the business

October 9, 2025
Unprompted review
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Rated 4 out of 5 stars

Excellent company and great customer services, but you need to phone for delivery details.

Their website was great, easy on the eye, with lots of products available and very competitive pricing.

We ordered a big bulk bag of gravel. I contacted customer services to get an idea of delivery timings and they were very helpful.

The gravel arrived in good time. The delivery driver was friendly and helpful.

Very pleased with the service, fast delivery and the gravel. We will definitely buy from them again.

Update: Dropped a star because I ordered another 2 loads of gravel. However this company definitely don't give you a despatch date/time and it seems that if you don't contact the local depot to ask them, then the delivery will just turn up unexpectedly, they don't kock on your door and would leave it anywhere near the property, unless you specifically go out to direct them where to leave it. Apart from that they're very good and we'll buy from them again.

October 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Just want to thank Dale at the Bury st…

Just want to thank Dale at the Bury st edmunds branch for being so helpful and patient with my bathroom, After changing my mind lots of times he always guided me in the right direction and it all looks lovely now.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

I had a great experience at Howarth Timber in Bury St Edmund’s. Dale was extremely helpful in assisting me with purchasing everything I needed for the bathrooms. He took the time to explain options clearly and made the whole process much easier. Excellent customer service — thank you, Dale!

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Andy is a superhero without a cape!!!!

Andy is a superhero without a cape!!!!! He found me exactly what I was looking for showing me several options and colours of limestone, but due to his superior expert knowledge provided me with the perfect solution to my path issue. Very very happy first time customer at Howarth timber but I am now going to be a regular. Thank you, Andy!!!!!

September 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Had 2 bulk bags

Had 2 bulk bags delivered both times spot on delivery. Well priced quick service and a lovely driver made the experience 1st class. Defo use again.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING !! 🤩

Fast delivery and service
Staff members lovely, friendly and incredible customer service
100% recommend
Brilliant for the price !!!

~ Wakefield Branch

September 6, 2025
Unprompted review

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