Lyle & Scott Reviews 1,308

Customer support helped with my return. Made very simple as I don’t own a normal printer anymore with things going more digital so scan the QR code given in your email and take to your drop of point... See more

Having bought from Lyle @ Scott numerous times in stores and online I’ve always found their products great and never had a problem with them. My last purchase I purchased 3 T-shirts online unfortunat... See more

I had some problems with my initial order, but spoke with Micheal in the customer service team and he sorted everything out. An item had gone astray and he got another couriered to me in time for my g... See more

Lyle & Scott - Always Five Stars for Service! I have shopped at Lyle and Scott for many many years. The product and quality is extremely high hence returning year after year. Highly recommended!

Fantastic customer service. Needed a replacement for an item and they arranged it hassle-free & followed up to check all was ok. Many thanks to Tracey in Customer Support.

I want to thank to Tracey who is a customer care supervisor from Lyle Scott from HQ in London handling my complaint in proper way. I wrote a letter and complained about Lyle & Scott Retail Shop at De... See more

Hello, I am from Germany and had problems with the registration of your newsletter and the welcome discount … Micheal from your Customer Care Operative helped me in a very fast and friendly manner... See more

I had a problem with a return which was quickly sorted. I followed the instructions which were straight forward , The return was authorised and as soon as I had dropped it off at the post office and... See more

Never had an issue with Lyle & Scott but wondered where my email was that my order was sent out. They got back straight away and assured me it's coming soon..not long later Royal Snail txt saying they... See more

Ordered the wrong size and was immediately helped by customer support, order cancelled and ordered right size straight away. All carried out within 10 minutes.

There was a small problem with my order but the Customer Care Operative (Tracey) was amazing in getting it resolved. I used to buy a lot from L+S but then bought less to get some "wardrobe variety"... See more

Order took longer than usual to be delivered, waited for a couple of weeks before getting in touch with L&S. The ordered hadn’t been processed by the warehouse so the customer service team organised f... See more

Very good customer service, and ofcourse good quality clothing, My package was missing due to the delivery compagny, but after getting in contact met Lyle & Scott I was rapidly helped with my missi... See more

Customer service were very helpful and prompt with their response. I had sadly had to return the shirt as my son had not realised it was slim fitting. The postage was even refunded as promised on t... See more

Dislike: - Few information about order transport: no information u til the day of arrival. - Return process —> easy process but again lack of information: - In the website there was no info... See more

Ordered for the first time from Lyle & Scott for my son & I made a mistake on the order. I contacted immediately though it was Sunday & office closed. My request wasn't fulfilled & I emailed again. L... See more

I carelessly supplied an incomplete address when I placed my order. As a result Royal Mail could not deliver and returned my order to the seller. I phoned them up to explain and they could not have be... See more

Great all round experience.. top quality clothes and really fast delivery! I needed to change an item due to ordering the wrong size, they sent out the new item in really good time without actually... See more

My order seemed to go missing said it was out for delivery with Royal Mail but didn’t receive it !!!!! But Lyle Scott quickly resolved the problem.. sending out another order .. I received it the next... See more

Excellent email customer support! I asked a sizing question and the agent followed up multiple times providing detailed information. Very quick and efficient. Thank you!

Excellent customer service highly recommend. I had a issue with a jacket I had bought for my son. The zip had broken after only a couple of weeks. So I contacted customer services to ask if they were... See more

First class really from start to finish, in a time where customer service should be at a decent level it for what ever reason isn’t but you guys at L&S have been first class, shown understanding, supp... See more

My son asked me to order a shirt, not realising it was slim fitting which would not have fitted him. Customer service tried to arrange with the warehouse to cancel sending it but it was too late. Ho... See more

I had a great experience with Lyle & Scott customer service. They were very friendly, and I received a quick and helpful response to my inquiry. Excellent service

I didn't think for one minute I would receive such excellent service. Compared to customer service departments I have dealt with before., they were 1st class! I could not fault Lyle & Scott. They wer... See more

I ordered 4 polo shirts from Lyle and Scott and after a mistake on my behalf with my address my items could not be delivered. After getting in touch with Lyle and Scott customer support they rectifi... See more

Although I didn't like the Tops fabric it was easy to return What I also didn't like was when looking for return details the Top had been reduced by 50% I only purchased last week My Gift could hav... See more

Great service from Michael. My original order was rejected by the Royal Mail in transit. Michael organised a replacement to be sent on a next day service and it arrived on time. Just in time for my ho... See more

My address was printed wrong which meant it couldn't be delivered and I didn't get it in time for an event but the customer service was excellent as it was easy to contact them and they sent me a repl... See more

Unfortunately there was a few problems when I made an order with yourselves, however a lovely lady called Tracey helped sort everything out and resolve the issue very quickly,I am very grateful for he... See more

I got a batch of really poor quality L&S underwear purchased via Boozt. Fake product or not, I never got an answer on that. As I did not find any way to make a reclaim at Boozt I went to L&S directly.... See more

Very good and friendly support. Got an issue with an item that I had purchased an a local store. But they helped me out. I am happy :-)

Prompt and positive response to my enquiry allowing me to timeously order an item of stock .

Michael dealt with my issue promptly and very professionally. He went out of his way to resolve the problem. Very happy with the service.

They where very helpful and made sure I got my parcel even thought I missed the first delivery.

Great quality clothing classic and stylish huge range of clothing fast delivery and great customer service

really helpful service couldn’t fault micheal top man

Excellent customer service. Resolved an issue very quickly and completely hassle free.

Quick, simple and polite response with an easy fix. Lovely member of staff (Micheal) and thanks for the help. Likely will order again

Fantastic Support ! Thanks again for everything !

So I get where people are coming from with the wait time, I waited 9 days. However, without being a spoiled brat,I got exactly what I ordered at a really good price. If it wasn't because I got what I... See more

OK I had a faulty jumper, and had to chase the issue several times - so why a 5* review? Well because the CS staff are genuinely caring, helpful and well intentioned. After chasing up a return, the... See more

I ordered a shirt via ASOS that I had returned to Lyle & Scott as it didn’t fit. Unfortunately the original return label didn’t work so I contacted ASOS on numerous occasions to try and resolve th... See more

My enquiry was dealt with by Michael and was taken seriously and I was graciously refunded postage which meant I could cover a return and get an exchange item. This was done promptly and politely. I... See more

I raised an issue with a parcel that had been opened on it’s way to me and a shirt removed, I provided photo’s as proof and a new t-shirt was sent out to me the next working day with no issues at an... See more

Customer Care Operative - Micheal Amazing customer support, they surpassed expectations. I was a fan of Lyle and Scott, but they have earned my respect with such classy action. Give Micheal a seat... See more

I had to cancel an order recently, and I was really impressed by how quickly and smoothly the company handled it. The process was simple, and their customer service team was very accommodating and pro... See more

Very good service and perfect support with my return. Very friendly and quick response. Top. Highly recommended.