Steven Edgar

We're sorry to see that it took longer than expected to arrange your Fridge Freezer repair, Steven. We can assure you that our Support Teams are best placed to help, and while some troubleshooting steps may seem irrelevant, they all work towards resolving the issues you are facing. It is important that we cover all avenues, to ensure that we are as thorough as possible in coming to a resolution. Our engineers face differing levels of traffic, and therefore, it can sometimes take slightly longer to arrange a visit.

Please accept our apologies for the welcome message. These are sent out automatically, and there must have been an error in the system that mistakenly flagged your phone as being new to you.

Thank you for sharing your feedback, we're sure that your repair will restore your faith in us. ^SK at Samsung Support

Thank you for taking the time to share this experience with us, Steven. We are sorry to hear about the difficulties you faced when trying to arrange support for your fridge freezer.

We always aim to make troubleshooting and service as straightforward as possible, and your feedback has been shared with our Support Teams to help improve both our online and phone-based assistance. Likewise, we are continuously working to refine our processes to better support our customers.

If your appliance is still not working, please don't hesitate to reach out to our Home Appliances experts, who will be ready to help. You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

We're happy to hear that you found our temporary insurance quick and simple to obtain, Steven.

We appreciate you mentioning the good value as well.

Thanks for your feedback, we hope to see you again.

Jenni @ Customer Services

Thank you for reaching out and sharing your experience with us. I sincerely apologise for any frustrations you've encountered while trying to arrange temporary cover for your courtesy car. It’s disheartening to hear that our phone service didn't meet your needs, and that you were unable to connect with one of our representatives.

Your feedback is invaluable. If you would like us to investigate your concerns further or log a complaint, please use the link below:

https://www.swinton.co.uk/contact-us

If you have any other questions or if there's anything else I can assist you with, please let me know.

Kind regards,

Samantha @ Swinton Insurance

Thank you so much :)

Hi Steven. Thank you for your review. We are sorry if you experienced difficulties cancelling your subscription. We offer all our customers a user-friendly help portal to answer any questions and help them quickly navigate through our cancellation process. If you did want to cancel but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger or Twitter DM as well as dropping us an email through our support email address via our support desk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of all our emails to our customers. If you want to send us a message about anything, just select "general enquiries". This is also where you can find our cancellation policy. If you require any further assistance you are welcome to contact us via our helpdesk in the first instance. We will be happy to answer any questions you may have.

Thanks Beer52

Hi,

Thanks for leaving a review. I am sorry you had this experience. I have not been able to locate your account with the details you have provided, so we have reached out directly so that we can try to match your details to your account with us and get back to you fully.
Please do get back to us with those details if you're able to, so that we can help you.
Otherwise, if you would like to reach out directly and let us know how we can help turn this around. You can contact us at hello@octopus.energy, or our phone number is 0333 344 2268 or 0808 164 1088. Our phone lines are open Monday to Thursday, 9am to 5pm and Friday, 9am to 4pm, and we will take a look into this for you.

Many Thanks,

Jonny

Hi there,

Thank you for leaving this review - we really appreciate all feedback, even if it is negative. We are always looking to improve on our service and use reviews like these to see where we might have gone wrong.

Unfortunately, with the information you have provided us we're unable to find the relevant account on our system. If you could please get in touch with us by emailing us at hello@octopus.energy or calling us on 0808 164 1088 (lines open Monday to Thursday 9am - 5pm, and Friday 9am - 4pm).

We'll be more than happy to help you with your query.

Many thanks, Octopus Energy

Hi there,

Thank you for leaving this review - we really appreciate all feedback, even if it is negative. We are always looking to improve on our service and use reviews like these to see where we might have gone wrong.

Unfortunately, with the information you have provided us we're unable to find the relevant account on our system. If you could please get in touch with us by emailing us at hello@octopus.energy or calling us on 0808 164 1088 (lines open Monday to Thursday 9am - 5pm, and Friday 9am - 4pm).

We'll be more than happy to help you with your query.

Many thanks, Octopus Energy

Hi,

Thanks for leaving a review. I am sorry you had this experience. I have not been able to locate your account with the details you have provided, so we have reached out directly so that we can try to match your details to your account with us and get back to you fully.

Please do get back to us with those details if you're able to, so that we can help you.
Otherwise, if you would like to reach out directly and let us know how we can help turn this around. You can contact us at hello@octopus.energy, or our phone number is 0333 344 2268 or 0808 164 1088. Our phone lines are open Monday to Thursday, 9am to 5pm and Friday, 9am to 4pm, and we will take a look into this for you.

Many Thanks,

Jonny