Hedges Direct Reviews 1,093

The 3 plants were in a small box, one had been put in upside down and the soil had all come out. They seem healthy but are really just little 1 stem twigs, I should have gone for the next size up real... See more

First time I have used hedgesdirect and found them to be excellent. Order 10 hedges as a preorder, so I knew I would wait a few a days for them. Called customer services once, just to enquire... See more

Fantastic service, was worried about what condition the hedging would be as was delivered by DPD, but there was nothing to worry about at all. They were nicely boxed and on opening the boxes they wer... See more

I had ordered eighteen Japanese Holi plants which looked great on arrival but since I was not sure of seven which had it's rootball sticking out at the top. Upon talking to Debbie and sending some pic... See more

I was kept informed about delivery day and time. When I reported one of my five boxes not delivered a replacement was organised and delivered within 48 hours.The missing box had been damaged in transi... See more

Fast delivery and all plants survived the journey without any visible damage. Shrubs were as described. There was no plastic bag around pots which cause some free soil in the package but it did not ca... See more

Excellent service. Quick delivery. Easy to use website. Customer care handled my query well with regard delivery times. Thanks very much. Would highly recommend

The hedging plants were very healthy and larger than imagined. the bone meal and root mix were useful and well packed and the delivery service not to be faulted, Ordering - agood experience and my que... See more

The customer service staff, especially Jane, were really helpful and seemed to go above and beyond to help. There had been some communication problems between the order and nursery . Sorted out by the... See more

Hedges Direct have provided a great service from start to finish. The team gave great advice, the communication has been seemless, the plants arrived as expected and were in great condition. I feel... See more

Potentilla is a yellow not orange as ordered. Plants delivered in good time but arrived in badly damage packaging. Today (29th Sept 2025) I had a call from Hedges Direct and can only praise there cus... See more

Ordered on Sunday - hedging plants arrived early on Wednesday morning and I was able to get them back in the soil the same day. Plants were 1.0-1.2 m tall as specified and were top quality and a reaso... See more

Brilliant company, lovely healthy trees, excellent friendly service and great value for your money! This is a company you can trust and are communicative and quick to to sort out issues, will definite... See more

Great company , our hedges came when promised and they are lovely very healthy and look amazing , and we got a lot of them !! We had a slight glitch as one of the 104 was missing and without delay... See more

I’ve been so impressed with Hedges Direct from start to finish. The plants arrived in excellent condition, healthy, strong, and beautifully packaged to ensure they travelled well. Their communication... See more

Very efficient and fast service using the next day delivery option - well worth the money - and they arrived the following morning; I ordered (just) before the 1pm deadline. The plants themselves ar... See more

The trees arrived in a large cardboard box but they were poorly packaged, there was very little inside the box to prevent them from coming out of there pots, which is what happened. The trees were ex... See more

Exceptional service as always . Everytime I have used you , you deliver exactly what you say you are delivering . I will continue to use you every time I need your services . Mike smith

On the whole the delivery was fine - only one of the 2L pots had spilled in the box. Very happy with size and condition of the plants. Maybe the pots could be contained in a poly bag to reduce the ris... See more

The plants were in very good condition and we are very pleased with them. Our original order did not arrive but it was very easy to contact Hedges Direct and speak to a real person. The fault was wit... See more

Plants arrived in a jumbled mess with soggy cardboard packaging. I mentioned this to the company and they apologised and sent some plant food as compensation. Still too early to know if the plants... See more

First class service- received superb plants, great price & delivered quickly. This is my second purchase, now have a wonderful Laurel hedge -so thank you. Would definitely recommend & have done.

I ordered my 20 root ball Yew hedges a couple of months ago because there was a good deal on them. The lady was really helpful on the telephone for me. Then yesterday they arrived in absolutely lovely... See more

The main reason that this was a really good experience for me was the excellent communication from the sales and customer service teams. I had a technical question about rootstocks and they got back... See more

I purchased 29x150cm rootballed Yew trees. Delivery was very good with the plants packed to a high standard. The quality of the trees is excellent and l am looking forward to planting them. Thankyou... See more

Ordering and communication was all good and someone on the telephone very helpful. Delivery also very good, delaying the delivery date until after we were back from holiday. The plants weren’t exac... See more

Wonderful Hebe, arrived in very good condition, very healthy. Right on time delivery and very .sensible driver Matt left it out of sight of the road and footpath, very impressed and will recommend as... See more

Made a call to find out when the delivery would take place and managed to get them delivered exactly on the day I wanted. Customer service was excellent. The plants arrived carefully packaged and lo... See more

It was my first order, and I was a little wary about the delivery, within a very short period of time. Customer service handled the order perfectly and I was delivered the very day after my order.... See more

The 2 plants were very healthy looking and a good size Unfortunately when the large box arrived 1 plant was tipped out of its pot and both plants had damaged major stems where they had rolled around... See more

This is the second delivery of Photinia Red Robin we have had. Delivery was swift and the plants are of excellent quality and just as described. Would definitely buy from them again.

Bought from you before and you are still brilliant!!!! Excellent plants arriving in first class condition and all within 4 days of ordering - what more can you say!!

Our trees are excellent - everything we wanted and more. The plants arrived in tip-top condition as a ready made hedge. Jane who took our order was excellent from start to finish- thank you. Would hig... See more

Hedges Direct, provided first class advice and were excellent to deal with. I ordered on the Wednesday and the plants (all 48) arrived on the Friday.

Easy to order on-line. English Yew plants arrived in good time and in great condition. All were slightly larger than expected, which was a bonus.

Excellent Yew product. Unfortunately a mix up in a duplication of the order. A return of surplus plants was quickly arranged by Vicky of Customer Service. Who I am most grateful to.

Great quality plants delivered quickly and safely. I bought more plants as I discovered they sell more than just hedges. I would definitely use Hedges Direct again.

It’s another five stars from me I only chose 9cm pots but the plants already came really well established with one already nearly a foot tall. They were well packaged and healthy. Would recommend th... See more

As always, excellent service and plants are always healthy with good root systems and well packed.

Delivered as agreed and with complete order, well packaged. Quality of plants looks good so fingers crossed they grow as expected.

Berberis plants ordered on Monday and delivered on Friday. Well packaged and lovely quality plants. This is our second order from Hedges Direct.

My order was delayed and then I had to change some plants but after I spoke to a customer agent my order arrived two days later.

I am so impressed with this company. Everyone I spoke to was so helpful and friendly and my new plants look amazing. I will definitely use them again. Thank you x

Order( plants ) arrived swiftly were well packaged - plants were looking good , strong and ready to plant .

My plants arrived very quickly, they were well packaged and much bigger than I expected. They seem very healthy too.

The plants were delivered carefully and the plants were in great condition. I’ll be definitely shopping here again.

I brought two bay, Laurel bushes they were well grown and rooted and came quickly will use hedges direct again

The delivery guy was very good and managed to get the pallet through our gate. I am very happy with the hedges that I got

Good customer service only problem product was delayed a week

Plant was smaller than I thought,was a problem with delivery.