Great product let down by woeful delivery
For the 2nd time in a month, plant delivery has not happened as promised.
Even getting 2hr delivery window does not mean plants will arrive same contracted day.
Despite further assurance of a 2pm latest delivery, I’m still waiting!
No issue with Hedges direct or plant quality or pricing, but as a gardening business we need to have certainty in delivery schedules.
They really need to look at their delivery agents as I am seriously looking to move to another supplier…. Which I don’t really want to do.
Reply from Hedges Direct
Hi,
Lovely to speak to you before and thank you for your feedback. I really do apologise for the delay with the couriers delivery your order, and I completely understand how disappointing and frustrating this was for you.
So thank you for being so understanding and lovely on our call, and thank you for placing another order after our call. We really do appreciate that.
I am sure you will be kept busy planting all the Cherry Laurels today. They will knit together to create a beautiful dense evergreen hedge. During the spring they produce tiny white flowers that are popular with butterflies and bees and during winter they produce small red berries that hungry birds love.
Once again, I am very sorry for the inconvenience caused.
Thank you once again for the feedback and thank you for being such a fabulous customer and if we can help you with anything further please let us know.
You have a lovely weekend 😊.
Kind Regards,
Judi, Customer Care
