Very attentive, informative, and quick. There was an awful lot of questions and checks that required 11 phone calls throughout the day, which I felt could be improved by the business. But Edwin was ve... See more
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Company details
Written by the company
Guarantor My Loan is a loan lender with a difference, providing affordable guarantor loans to borrowers in the UK. Founded in Norwich and trading since August 2014, we have grown and developed into one of the more innovative and popular loan lenders in the market today. We’re proud of our pioneering peer-to-peer lending model, which benefits both lenders and borrowers who are looking for more affordable rates than they could maybe get elsewhere.
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Contact info
4th Floor, 25/27 Surrey Street , NR1 3NX, Norwich, United Kingdom
- 01603 391013 or 01603 391136
- customerservice@guarantormyloan.co.uk
- www.guarantormyloan.co.uk
Replied to 20% of negative reviews
Typically replies within 1 week
The customer service agent (Edwin) was…
The customer service agent (Edwin) was really helpful and patient. He ensured clarity of all information and requirements.
It is a really easy trustworthy company…
It is a really easy trustworthy company to get a loan. Within one day l got my loan.
Great job
I was stuck for some cash and these guys were great, SAFFRON & CHRISTIE wERE VERY kind, a lovely experience, highly recommended
I applied didnt expect a reply as it…
I applied didnt expect a reply as it was the evening. But did expect them to reply the following day. Ended up phoning to find out if the loan was going through. Phoned my guarantor who was driving at the time said they would call back they didnt. We again ended up calling them they phoned my guarantor and told them they were now processing the loan.... its now Friday abd we still haven't heard.... we are now thinking we won't bother been offered a loan else where.
Very attentive
Very attentive, informative, and quick. There was an awful lot of questions and checks that required 11 phone calls throughout the day, which I felt could be improved by the business. But Edwin was very patient and dealt with my application very well.
Ema was very informative and efficient
Ema was very informative, friendly , patient and efficient
Edwin was very helpful and courteous…
Edwin was very helpful and courteous when helping us.
Edwin
Edwin, the person who assisted me throughout the process, was very kind and did an excellent job.
Edwin was amazing
Edwin was amazing, very informative, personable and just lovely to talk to! Getting a loan is a stressful experience but Edwin made both me and my gaurantor feel at ease and comfortable going forwards! Would recommend to anyone wanting a stress free loan!
I have been a client now for almost a year
I have been a client now for almost a year and there’s no point that I felt harassed neither was my guarantor.. Very clear explanation of information throughout the application process and guidance in what is best option for you as individual. I highly recommend
Edwin was great with explaining…
Edwin was great with explaining everything and was swift with dealing with any concerns. Would happily recommend.
Staff friendly and helpful
Staff friendly and helpful
Excellent service
Very efficient
I applied for a loan with…
I applied for a loan with guarantormyloan and finished the necessary application, and I received the loan within 24 hours. Super fast.
I found Christie polite
I found Christie polite, pleasant and very well spoken
I had a great experience securing a…
I had a great experience securing a guarantor loan, and I want to give a special thanks to David for his outstanding support throughout the process. From start to finish, everything was handled smoothly and professionally.P
It was easy and not time consuming
It was easy and not time consuming
Christie was very helpful and patient
Christie was very helpful and patient. Really professional and answered all my queries. Took her time to explain and she is very professional and knowledgeable. Thank you
Very professional , helpful and security conscious too
Very professional and detailed.
Thank you, Edwin!
I have a lot of anxiety surrounding phone calls but Edwin put me at ease and made the whole process really easy. Thank you so much!
I really love this service the way they…
I really love this service the way they explain me each and everything the way they proceed my application and also it’s really helpful with David as he explained me each and every single thing and even when I ask questions again and again he was replied, and he was explaining me and he said you can ring me whenever you think you need to discuss anything really everything was very smooth process. I really recommend this to everyone.
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