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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness and professionalism of the staff. Consumers appreciate the clear explanations provided throughout the loan process, with many specifically mentioning individual agents who went above and beyond to assist them. People found the application process to be straightforward and efficient, often expressing relief and gratitude for the support they received. The app and the customer service receive high marks for their user-friendliness and effectiveness. Reviewers also feel they receive excellent value for their money. The staff's friendly and warm approach is a recurring theme, with many customers feeling treated as individuals rather than just another number. Overall, the company is commended for its smooth, fast, and supportive service, making it a highly recommended option for those seeking a loan.

Based on these reviews

Rated 5 out of 5 stars

Very attentive, informative, and quick. There was an awful lot of questions and checks that required 11 phone calls throughout the day, which I felt could be improved by the business. But Edwin was ve... See more

Rated 5 out of 5 stars

Edwin was amazing, very informative, personable and just lovely to talk to! Getting a loan is a stressful experience but Edwin made both me and my gaurantor feel at ease and comfortable going forwards... See more

Rated 5 out of 5 stars

I have been a client now for almost a year and there’s no point that I felt harassed neither was my guarantor.. Very clear explanation of information throughout the application process and guidance in... See more

Rated 5 out of 5 stars

Edwin was a lovely person and he was patient and made the process so easy. Thanks to the team and everyone that helped me get back on my feet and help me consolidate my loans. With rough times j... See more

Rated 5 out of 5 stars

Ignore my set name! All at Guarantor My Loan were very helpful but Edwin in particular. My daughter and I were not eligible for a guarantor loan as we both rent but Edwin arranged a joint loan for us... See more

Rated 5 out of 5 stars
Verified

Adam is a real asset to your company.My mind was put at rest when speaking to him as he was professional in his explanations regarding the loan and very personable.The process was made easy because of... See more

Rated 5 out of 5 stars

The agents were so helpful and thorough.They took me through the whole legal process.Quite long but worth it as you understand everything before agreeing to the terms and conditions. The team is so a... See more

Rated 5 out of 5 stars

Great, smooth process from start to finish. Applied the evening before and was approved by 1pm the following day. Funds paid out by 7pm. Tia was fabulous and was very helpful she assisted us through... See more

Rated 5 out of 5 stars

My case handlers name is Rob & he did a fantastic job! I applied this morning and was approved by 1pm. And the money requested will be in my account by 6pm tonight. Therefore a super easy and fast pro... See more

Rated 5 out of 5 stars

Spoke with James the morning after I applied and went through general expenditure and affordability questions, I didn’t feel judged or ashamed like I usually have in the past. Whilst I wasn’t approved... See more

Rated 5 out of 5 stars
Verified

What an incredible experience! Adam was super helpful answering all my questions and being available every time I called. There was no over complicated jargon and everything was explained extremely we... See more

Rated 5 out of 5 stars

Couldn't fault my experience with this company, after being rejected for finance everywhere else and felt like I had nowhere else to look, guarantor my loan listened and was able to help me. Imogen wa... See more

Rated 5 out of 5 stars

EDWIN WAS INCREDIBLE ON THE PHONE. CHATTY AND MADE THE PROCESS SO MUCH EASIER. SUCH A DELIGHTFUL YOUNG MAN ANS A CREDIT TO THE COMPANY. TOM WAS ALSO AMAZING AND THOUROUGH ANOTHER LOVELY YOUNG MAN ANS... See more

Rated 5 out of 5 stars

The advisor Edwin was really knowledgeable and answered all my questions promptly and efficiently. Nothing was too much trouble and I was made to feel at ease making any decisions

Rated 5 out of 5 stars

I had a great experience with this company. Adam was extremely helpful, professional, and patient throughout the entire process. He explained everything clearly and made sure I understood each step... See more

Rated 5 out of 5 stars

The customer service is absolutely perfect. I would like to give a special mention to Ben, who helped me through the process in a very kind and clear spoken way! My cars broke down and the repairs ar... See more

Rated 5 out of 5 stars

The customer sales team were especially helpful and dealt with all my queries in an efficient and professional manner! Hats off to Adam for helping me obtain the loan I wanted without any hassle or ha... See more

Rated 5 out of 5 stars

James and Edwin have been fantastic today with all queries that myself and my Guarantor had. They remained efficient with timescales. I would definitely recommend them to anyone looking to use th... See more

Rated 5 out of 5 stars

Stephen was excellent from start to finish. He explained every detail of the process and I felt he took the time to make sure I was fully understand of what I was signing up to. Stephen has a great ma... See more

Rated 5 out of 5 stars

We dealt with a gentleman called Edwin, he was polite, easy to talk to, friendly and informative. He was able to answer any questions I had. As a guarantor I was slightly more cautious but Edw... See more

Rated 5 out of 5 stars

Prompt and easy contact although I did not go ahead with the loan as a family member stepped in to help it was a quick and easy process, prompt responses and guided all the way through by Megan. Very... See more

Rated 5 out of 5 stars

My application was handled by Joseph & Edwin who were both really helpful, efficient and explained everything perfectly. The application process was simple with easy steps to follow.

Rated 5 out of 5 stars

I had great experience with joe.he helped me alot.he is very professional man know how to deal with.it was very easy for me to communicate and get my loan sorted within 24 hours the money is in my acc... See more

Rated 5 out of 5 stars
Verified

Edwin was really helpful very friendly.He made what could have been a stressful experience feel smooth and manageable. He was incredibly kind and helpful throughout the process.

Rated 5 out of 5 stars

Edwin was great with explaining everything and was swift with dealing with any concerns. Would happily recommend.

Rated 5 out of 5 stars
Verified

The company did hold my hand making Sure everything is working in my favour They showed me nothing else but excellent customer care And integrity in their job

Rated 5 out of 5 stars

Mr David , great person to helped me throughout my process. Trustable, reasonable, keep in touch till I get my money in my bank account. Thank you so much David.

Rated 5 out of 5 stars

Edwin was very helpful and courteous when helping us.

Rated 5 out of 5 stars

I have a lot of anxiety surrounding phone calls but Edwin put me at ease and made the whole process really easy. Thank you so much!

Rated 5 out of 5 stars

I applied for a loan with guarantormyloan and finished the necessary application, and I received the loan within 24 hours. Super fast.

Rated 5 out of 5 stars

Very helpful staff Always answer any questions or queries Would highly recommend

Rated 5 out of 5 stars
Verified

Exceptional service through out. Remarkable interest rates for people with low credit scores looking to build their credit. The staff are warm and friendly and are very fast with responses to applicat... See more

Rated 5 out of 5 stars
Invited

I received excellent service, I highly recommend this company. Nicole who delt with my application was so polite and nothing was too much trouble. Everything she told me she was going to do was don... See more

Rated 4 out of 5 stars
Invited

Whilst having bad credit rating and needing money. Guarentor my loan were able to help.. very good staff always there to help and listen and explain things very clearly.. only down side for me was th... See more

Rated 3 out of 5 stars

They only send a statement annually so a guarantor has no access to check payment status and balances. They haven't kept me informed of changes of agreement with the payee. I had cause to make a compl... See more

Rated 4 out of 5 stars
Invited

Very good service, took a bit longer then i thought it would, but very satisfied customer. May help customer to know all documents needed first thing so they can move though the application period qui... See more

Rated 5 out of 5 stars
Invited

I was in need of some extra money for home improvements. Due to moving home before xmas we were short on cash. Being unable to borrow from high street lenders I had no other option but to use a guaran... See more

Rated 5 out of 5 stars

Guarantormyloan.co.uk have been amazing from the first enquiry. David was our first contact who went through our situation and then explained options. He has guided us through a very daunting proces... See more

Rated 5 out of 5 stars

I had a great experience securing a guarantor loan, and I want to give a special thanks to David for his outstanding support throughout the process. From start to finish, everything was handled smooth... See more

Rated 5 out of 5 stars

The whole process was very simple and straightforward! Thanks to the very nice Edwin! Who ensured everything sailed smoothly! 10/10 for his customer service! Was told money would be in my guarantors a... See more

Rated 5 out of 5 stars

Christie was very helpful and patient. Really professional and answered all my queries. Took her time to explain and she is very professional and knowledgeable. Thank you

Rated 5 out of 5 stars

I really love this service the way they explain me each and everything the way they proceed my application and also it’s really helpful with David as he explained me each and every single thing and ev... See more

Rated 4 out of 5 stars

I've used this service an was completely satisfied with how the whole process went along. I was connected with an operator called Edwin who was clear an very helpful throughout. Thanks much appreciate... See more

Rated 5 out of 5 stars

Edwin was a great support and was extremely helpful and made me and my guarantor understood everything perfectly. I would definitely recommend Guarantormyloan to anyone who’s looking for a loan. It is... See more

Rated 5 out of 5 stars
Verified

I had a great experience with GuarantorMyLoan. The loan process was straightforward and much easier than I expected. The agent who helped me, Tom, was incredibly helpful, patient, and professional th... See more

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Company details

  1. Non-Bank Financial Service

Written by the company

Guarantor My Loan is a loan lender with a difference, providing affordable guarantor loans to borrowers in the UK. Founded in Norwich and trading since August 2014, we have grown and developed into one of the more innovative and popular loan lenders in the market today. We’re proud of our pioneering peer-to-peer lending model, which benefits both lenders and borrowers who are looking for more affordable rates than they could maybe get elsewhere.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great job

I was stuck for some cash and these guys were great, SAFFRON & CHRISTIE wERE VERY kind, a lovely experience, highly recommended

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

I applied didnt expect a reply as it…

I applied didnt expect a reply as it was the evening. But did expect them to reply the following day. Ended up phoning to find out if the loan was going through. Phoned my guarantor who was driving at the time said they would call back they didnt. We again ended up calling them they phoned my guarantor and told them they were now processing the loan.... its now Friday abd we still haven't heard.... we are now thinking we won't bother been offered a loan else where.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Very attentive

Very attentive, informative, and quick. There was an awful lot of questions and checks that required 11 phone calls throughout the day, which I felt could be improved by the business. But Edwin was very patient and dealt with my application very well.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Edwin was amazing

Edwin was amazing, very informative, personable and just lovely to talk to! Getting a loan is a stressful experience but Edwin made both me and my gaurantor feel at ease and comfortable going forwards! Would recommend to anyone wanting a stress free loan!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

I have been a client now for almost a year

I have been a client now for almost a year and there’s no point that I felt harassed neither was my guarantor.. Very clear explanation of information throughout the application process and guidance in what is best option for you as individual. I highly recommend

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience securing a…

I had a great experience securing a guarantor loan, and I want to give a special thanks to David for his outstanding support throughout the process. From start to finish, everything was handled smoothly and professionally.P

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you, Edwin!

I have a lot of anxiety surrounding phone calls but Edwin put me at ease and made the whole process really easy. Thank you so much!

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

I really love this service the way they…

I really love this service the way they explain me each and everything the way they proceed my application and also it’s really helpful with David as he explained me each and every single thing and even when I ask questions again and again he was replied, and he was explaining me and he said you can ring me whenever you think you need to discuss anything really everything was very smooth process. I really recommend this to everyone.

September 20, 2025
Unprompted review

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