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Evlo Reviews 10,170

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, helpful, and professional approach. Consumers highlight the team's ability to explain loan details clearly, provide valuable financial advice, and offer support throughout the entire process. People appreciate the staff's patience, understanding, and non-judgmental attitude, which creates a comfortable and reassuring environment. The company's service is also highly regarded, with reviewers noting the quick and easy application process. Consumers value the speed with which loans are processed and the funds are received. The application is user-friendly, and the entire experience is often described as seamless and stress-free. The app is also appreciated by the customers. However, opinions on payment terms appear to vary, with no strong consensus emerging from the reviews.

Based on these reviews

Rated 5 out of 5 stars
Verified

Victoria was absolutely amazing to deal with, so knowledgeable about my options and got the best outcome possible by the end. Nerves were left at the door and I will be forever thankful for Victoria s... See more

Rated 5 out of 5 stars
Verified

From filling in the application online i was quickly dealt with over a phone call and paid the same day I cannot thank jana (Gina) forgive me if IVE not got that corrected, your colleague who ran to g... See more

Rated 5 out of 5 stars
Verified

The staff was very helpful and professional in his approach From my telephone conversation right up to my in branch visit to finalise the application was a smooth process Very hassle free Thank y... See more

Rated 5 out of 5 stars
Verified

Have to say very pleased with the service and advise i got from Mohammad at Wimbledon branch yesturday. I am not an online person and he did not hesitate when ive asked if i can be assisted in perso... See more

Rated 5 out of 5 stars
Verified

My account manager and the team were very genuine, non judgemental and kind throughout the process. They were very clear in explaining everything to me. I was anxious about applying but I was made to... See more

Rated 5 out of 5 stars
Verified

My experience was really good. I had good advice and made comfortable as well as talking through all my options thoroughly. Karen was a massive help in this process.

Rated 5 out of 5 stars
Verified

The staff (Karen) was very patient and throughly explained whilst giving me chance to ask questions. All the staff were friendly, checking on me whilst I waiting. Makes me feel comfortable and will de... See more

Rated 5 out of 5 stars
Verified

Very good service from start to finish and made an easy process of allowing me to top up some funds for home improvement and giving me leeway to breath more with my financial circumstances. Would defi... See more

Rated 5 out of 5 stars
Verified

The staff are exceptionally friendly and helpful. Genuinely willy to point you the right direction financially while helping you with your loan. A well explained serice and your service is next to no... See more

Rated 5 out of 5 stars
Verified

Thank you so much to Urmila at Evlo for making the process smooth and hassle free while ensuring I get the benefits of understanding regarding getting loans as well as increasing my credit score which... See more

Rated 5 out of 5 stars
Verified

It was really nice talking to Urmila today face to face I got some really good advice on how to manage my money better she was a lovely lady and very helpful

Rated 5 out of 5 stars
Verified

Very friendly and professional. Quick turn round from applying for the loan to receiving in the bank. Easy application and everything explained clearly. Excellent over all, this is my 3rd loan with th... See more

Rated 5 out of 5 stars
Verified

The full process was very easy and our advisor, account manager Ashleigh from the paisley branch was amazing from start to finish. She explained everything in detail and would always ensure we underst... See more

Rated 5 out of 5 stars
Verified

Great support received from the team especially from Gema who went above and beyond to explain everything i needed to know. Very quick process as well. Extremely satisfied. Highly recommend 👌🏾

Rated 5 out of 5 stars
Verified

It has been a very easy process with a lot of professional touches. I have been dealing with Claire over the phone and she was nothing but helpful and very patient. Everything was explained fully and... See more

Rated 5 out of 5 stars
Verified

Gary was fantastic and never judged me on my credit rating! Will definetely refer Glasgow Evlo Branch to friends and family when in times of need.

Rated 5 out of 5 stars
Verified

First and foremost very welcoming and willing to help ! I’ve been with this company a few years now and this is my second loan with them and I came back simple because I personally think it’s one if n... See more

Rated 5 out of 5 stars
Verified

Absolutely brilliant, Dean & Hayley were great! Very fast transaction Smooth process, stress free Thanks guys Highly recommended and will be referring

Rated 5 out of 5 stars
Verified

I have a good experience is a part of life. Am always thinking about tomorrow that only today we see no body ni tomorrow no matter what happens to you today is not the end your life

Rated 5 out of 5 stars
Verified

Evlo is second to none. Their customer service is exceptional. The application was quick and straightforward. The money was in my account with a period of 6hrs.

Rated 5 out of 5 stars
Verified

Liam and Spencer were both very professional political and very helpful. They both went above and beyond for could not have asked for any better. Very fast service.

Rated 5 out of 5 stars
Verified

Dealt with Joanne she was pleasant and thorough, didn’t give me false hope she was open and honest I’d highly recommend. Karen

Rated 5 out of 5 stars
Verified

Fantastic service as always! 5 stars and more! Jonathan is always fantastic and so helpful Glasgow branch is top notch

Rated 5 out of 5 stars
Verified

Provide the best financial advice before applying for the loan and it helps me to understand my needs. Specially Issac & Emma from Stoke branch, gave the best customer service experience 👍👍

Rated 5 out of 5 stars
Verified

Was my first time with Evlo and the whole experience was amazing everyone I spoke to was so helpful and welcoming. Lovely people and amazing customer service. Would highly recommend

Rated 5 out of 5 stars
Verified

Everyone was a absolutely brilliant to talk too very easy process been a customer with this company for years never had a problem thank you kadie

Rated 5 out of 5 stars
Verified

Helpful staff they go above and beyond and really helpful and put you at ease and everything is talked through with you so nothing hidden

Rated 5 out of 5 stars
Verified

Put me at ease as soon as I walked in Alex was very professional and explained everything thoroughly. Overall a great company....

Rated 5 out of 5 stars
Verified

Great experience with the advisor on the day - very supportive and understanding. She explained everything throughout the steps in the process. I would highly recommend

Rated 5 out of 5 stars
Verified

How efficiently everything was done and how well it was explained. The representative was friendly and had a really good attitude.

Rated 5 out of 5 stars
Verified

Absolutely amazing, credit score has gone through the roof. Get money straight away and they have a good team backing them

Rated 5 out of 5 stars
Verified

Zara and colleagues couldn't do enough to make my experience a painless and stress free journey. Top level and very professional.

Rated 5 out of 5 stars
Verified

Jonathan couldn't have explained the process any better to me, especially when this service is not something Im familiar with, he was very knowledgeable and made me feel at ease, keeping me updated th... See more

Rated 5 out of 5 stars
Verified

The experience was much more pleasant than I anticipated. Although I initially found it a bit daunting, Nicole provided excellent support throughout.

Rated 5 out of 5 stars
Verified

Very good service and very good staff. And I would definitely recommend everyone the gentle that helped me 1000000%. Thanks so much

Rated 5 out of 5 stars
Verified

Adam was clear and explained everything always found dealing with him very helpful

Rated 5 out of 5 stars
Verified

My first experience has gone really well Alina is really nice and friendly and happy to help in anyway. Thank you

Rated 5 out of 5 stars
Verified

I got fast response and service was really good, the person who gave me the service was very nice, kind and friendly. I got the my money very quick. Thank you Evlo for your help.

Rated 5 out of 5 stars
Verified

The experience of the staff was outstanding and helped me all ways that were needed

Rated 5 out of 5 stars
Verified

I received a friendly, empathetic service that goes beyond my expectations. The Agent provides clear information and was very courteous.

Rated 5 out of 5 stars
Verified

I visited the Lewisham office to see Jackie, the lovely lady who attended to me. Everyone in the office was very welcoming, professional, and kind. The whole experience was seamless and stress-free. I... See more

Rated 5 out of 5 stars
Verified

All information was response to me very clearly and I do read and understand every part of the situation my accountants Ruby explain every single details to me about alone my finances my credit score... See more

Rated 5 out of 5 stars
Verified

Finn is a true touchstone of what professionalism is about.He is definitely passionate about his work,as a result every interaction with him instilled confidence and assured me that i am at the right... See more

Rated 5 out of 5 stars
Verified

Was very polite and understanding staff and was brill how they did my application so quickly and didnt hesitate when needed to ring or speak to me it was a brill experience thanks

Rated 5 out of 5 stars
Verified

My experience with Taz was amazing, he was so kind and so helpful, can’t thank him enough!

Rated 5 out of 5 stars

I was helped out by Taz from the Tamworth branch and he was nothing short of amazing, so friendly and so helpful! Can’t thank him enough :)

Rated 5 out of 5 stars
Verified

I am very happy with the service that I received . My advisor Sarah had to work around me working whilst on the phone and signal kept dropping out. really helpful friendly and talk to me through the... See more

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Company details

Written by the company

Evlo is a business committed to financial inclusion, helping customers build a stronger financial future by empowering them with a personal, human approach and responsible borrowing options.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Replied to 40% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Loan application with EVLO

The process was very quick from start to finish - Chris L assisted me and he was very knowledgeable - he explained the process very well and anything that I was unsure of he repeated until I was satisfied that I understood completely - Chris L's manner and attitude was very professional and he had done all his advanced preparation prior to my arrival so that the process went very smoothly - I would highly recommend using EVLO to anyone who wants finance as EVLO do their utmost to ensure that the customers needs come first and that the application receives a positive outcome

October 17, 2025

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