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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their personable and polite approach, noting their quick responses and helpfulness throughout the entire process. Consumers appreciate the team's professionalism and clarity, particularly when explaining complex information or guiding them through various service options. People highlight the responsiveness and excellent communication provided by the company. Reviewers also value the detailed and thorough reports they receive, often emphasizing the speed with which the surveys are conducted and the results are delivered. The support and guidance offered by the company's representatives are also commended, with many consumers expressing gratitude for the stress-free experience.

Based on these reviews

Rated 5 out of 5 stars

Huge thanks to Lewis for all his support and professionalism. Great customer service and went the extra mile to provide quotes for our structural service. We have used GOTO three times since Septe... See more

Company replied

Rated 5 out of 5 stars

I would love to say that Harrisah Hussain was absolutely amazing from start to finish . I was put at ease from our 1st phone call and throughout including email updates. Very professional and no quest... See more

Company replied

Rated 5 out of 5 stars

Was hesitant initially selling on auction after my house sale fell through but I was reassured by Maria that she will look after me and make sure we get the best price for our property no matter what... See more

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Rated 5 out of 5 stars

James mccreath was extremely helpful when organising my survey. I found him personable to speak to and he answered all my questions. The quote was reasonable and everything was done very quickly-surve... See more

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Rated 5 out of 5 stars

Alan Winn saved us from making a catastrophic financial error after discovering significant subsidence and signs of movement of the home. ADVICE TO ALL OTHERS - GET A LEVEL 3 SURVEY, ALWAYS.... See more

Company replied

Rated 4 out of 5 stars

Very helpful Man Ameen and transparent throughout the whole process and approached at every step of the process in selling. In General Go to group is an alternative for selling the property fast.

Company replied

Rated 5 out of 5 stars

Really easy to deal with. I The survey was very thorough but easy to understand. Really appreciated the report baing made available so quickly afterwards and found the courtesy call from the surveyor... See more

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Rated 5 out of 5 stars

Kishor Gohel BSc(eng) MCIOB MRICS . Buying a home is stressful but Kishor presented my survey within a matter of days in unbelievable detail, putting my mind at rest, as buying a home is one of life’... See more

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Rated 5 out of 5 stars

George was so very helpful. He talked us through the available options so that we could make a well informed decision as to the best survey to go for. He was very friendly and reassuring as we are fi... See more

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Rated 5 out of 5 stars

I dealt with Paula Cunningham and she was amazing throughout the entire process. She was proactive, supportive, and really helped to keep everything moving — even when the seller had a few delays. Her... See more

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Rated 5 out of 5 stars

Very quick to respond and book in and cheaper than other quotes I looked at, would highly recommend. They also sent the survey result back super quickly which is always helpful!

Company replied

Rated 5 out of 5 stars

We found this very helpful and informative. We gave it to the seller and hopefully he will act upon it. We’re also keeping the report for later to make sure the property is being well maintained.

Company replied

Rated 5 out of 5 stars

I was referred to goto by my mortgage advisor and Ben has been extremely helpful during the process of buying our first home. The survey was completed very quick and report sent to us just a few days... See more

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I had the pleasure of working with Claudette J during my property purchase at auction, and she has been absolutely fantastic from start to finish. She followed my case closely, kept m... See more

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Rated 5 out of 5 stars

Buying a home is a stressful experience, however when you have someone like Erick Madrona of the Goto Group, helping, it is painless. Ericks calm approach put me at ease. The information was given and... See more

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Rated 5 out of 5 stars

This company was recommended to be from Purple Bricks. They were very helpful in the first instance explaining all the different surveys that they did. Once paid for they arrange the survey , complet... See more

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Rated 5 out of 5 stars

Me and my family recently used the goto group for our home purchase and I can say it was a pleasure dealing with them and especially our case team leader Paula Cunningham who was available and kept... See more

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Rated 4 out of 5 stars

We had a really helpful and informative discussion with George who went through what a Level 3 building survey would entail and the best price that he could offer. He was courteous and knowledgeable.... See more

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Rated 5 out of 5 stars

Ameen was very kind and had been very patient in assisting us with signing papers. He was friendly and professional in guiding us through our problems.

Company replied

Rated 5 out of 5 stars

One of mortgage advisor recommend me and gave my details to them. I had a phone call from a gentlemen named George who explained me things in details. I made the payment and asked him to arrange the s... See more

Company replied

Rated 5 out of 5 stars

I was referred to Ben Sansum at GoTo Group by my mortgage broker and have been thoroughly impressed with the service provided. Ben and I had an initial call to discuss requirements and he talke... See more

Company replied

Rated 5 out of 5 stars

My experience with my Surveyor Shaun McHugh today was excellent.His wealth of knowledge was so reassuring. I could not of wished for a better outcome with all the information that Shaun provided... See more

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Rated 5 out of 5 stars

Shaun helped me surveyed the property i was i about to buy and did a great job and a very well detailed reporting, he surely knows what he is doing took his time to explain everything to me and answer... See more

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Rated 5 out of 5 stars

Eric has supported us through organising a survey for a home we are purchasing. He helped us select which was the right level survey for us and then guided us through each step to the report back from... See more

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Rated 4 out of 5 stars

The company was great to deal with and very efficant. The report was sent swiftly after the report. We paid for the top survey level 3 and was slightly disappointed as it didn’t answer anything that... See more

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Rated 5 out of 5 stars

Really happy with the service received kept you updated at all times. Kieron was especially helpful. Would definitely recommend

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Rated 5 out of 5 stars

The GOTO Group have been fantastic and made the whole process extremely simple. I want to give a shout out to Libby. She has been really helpful and professional, she kept in frequent contact and help... See more

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Rated 5 out of 5 stars

Paula Cunningham was amazing in our house selling experience, she was attentive, professional and informative through every step of this journey. Paula made this stressful process much easier and p... See more

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Rated 5 out of 5 stars

Ben was incredibly personable, polite, and quick to respond throughout the entire process. The Level 3 survey he arranged for us was impressively thorough. Ben was great at following up on every query... See more

Company replied

Rated 5 out of 5 stars

Dealt with Ben for arranging the level 3 survey at my proposed purchase and the survey was carried out by Roisin. Ben was fantastic to deal with, really communicative and got things done very quickly... See more

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Rated 5 out of 5 stars

Everything was arranged for me and service provided was exceptional. Level 3 homebuyers survey was arranged for me and everything was completed on time and according to plan. Would recommend and cer... See more

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Rated 5 out of 5 stars

•Very detailed report •Clear pictures detailing areas of focus •Quick turnaround of the report •presentation of the data made the report easy to follow

Company replied

Rated 5 out of 5 stars

I recently completed the purchase of my property at 26 Ch***cer Road, Rotherham, and I have to say that Paula Cunningham from GOTO Group was absolutely outstanding throughout the entire process... See more

Company replied

Rated 5 out of 5 stars

I had a very positive experience with GOTO for my Level 2 property survey. The team were professional, responsive, and clear throughout the process. Every time I had a question, they replied promptly... See more

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Rated 5 out of 5 stars

Easy to book an appointment, was kept informed throughout and survey was thorough and the report was clear, concise, easy to read and understand. Surveyor - ZH

Company replied

Rated 5 out of 5 stars

Yopa did a fantastic job from start to finish, with great communication throughout. Couldn’t have asked for more! Professional, friendly and proactive.

Company replied

Rated 5 out of 5 stars

Sophia… was a pleasure speaking with you even if only briefly. Provided information asked me if ok provided confidence in the service. I hope the actual service lives up to it. Thank You again Sophia.... See more

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Rated 3 out of 5 stars

I appreciated the speed of the survey, the well-managed process, and the prompt sharing of the results. What I did not like was seeing in the survey that some areas were not as expected or accessible.... See more

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Rated 5 out of 5 stars

I highly recommend Home Move Consultant Sophia Jennings for going out of her way to organise a home survey on short notice when a slot became available due to a cancellation. Very likeable over th... See more

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Rated 5 out of 5 stars

I wanted to express my satisfaction with the overall service I received and was smooth from start to finish, culminating in the online auction. My property was listed and ready for sale within just a... See more

Company replied

Rated 5 out of 5 stars

The GOTO representative (Ameen SIMON) was excellent and gave great assistance throughout the process. At times and due to not being computer savvy, the identification and document submission process b... See more

Company replied

Rated 5 out of 5 stars

We couldn’t be happier with the service and the results. Thank you, for your professionalism, kindness, and hard work. We’ll definitely be recommending you to friends and family!

Company replied

Rated 5 out of 5 stars

Excellent and in depth from start to finish. Everything was clear from the start and James was very helpful in the decision making process of which survey to take.

Company replied

Rated 5 out of 5 stars

Maria was a fantastic help throughout the process. She was kind & patient and explained everything clearly…….. for someone with zero knowledge about house sales!

Company replied

Rated 5 out of 5 stars

The entire process of appointing the surveyor to getting the report and recommendations was extremely hassle free. This being our first home purchase, we had great help from Ben in co ordinating every... See more

Company replied

Rated 5 out of 5 stars

We’ve been working with GOTO for conveyancing and surveys as part of buying a flat, and the experience so far has been excellent. Ben has been incredibly proactive, responsive, and insightful througho... See more

Company replied

Rated 5 out of 5 stars

Personal Communication and a well written and thorough report. The surveyor made a telephone call to us while the survey was in place to ensure that he understood our requirements.

Company replied

Rated 5 out of 5 stars

Super helpful, friendly staff. All you need when buying a house or moving.

Company replied

Rated 5 out of 5 stars

Paula Cunningham was very professional, helpful and approachable. Thank you for support and assistance through this process.

Company replied

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Company details

  1. Online Auction Service
  2. Chartered Surveyor
  3. Mortgage Broker
  4. Real Estate Auctioneer

Written by the company

GOTO Group provide an end-to-end home moving solution, consisting of nine property services. Our innovative platform, includes the following products: Mortgages, Removals, Surveys, Conveyancing, Home Insurance, EPC, Floorplan, Online Auctions and our unique Committed Buyer product. Providing choice to consumers, adding value to agents.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

George was so very helpful

George was so very helpful. He talked us through the available options so that we could make a well informed decision as to the best survey to go for. He was very friendly and reassuring as we are first time buyers

November 27, 2025
Unprompted review
GOTO Group logo

Reply from GOTO Group

Hi Shelley,

Thanks so much for taking the time to share this. We're really glad to hear that George looked after you so well. We know that buying your first home can feel like a lot to take in, so it’s great to hear he talked everything through clearly and helped you feel confident about your choice.

We work hard to make sure our surveys are easy to understand and genuinely useful, so your feedback means a lot to us. If you need anything else as you move forward, we’re here and happy to help.

Kind regards,

Chris

Rated 5 out of 5 stars

Paula Cunningham was very professional

Paula Cunningham was very professional, helpful and approachable. Thank you for support and assistance through this process.

November 28, 2025
Unprompted review
GOTO Group logo

Reply from GOTO Group

Hi Sarah,

We’re really pleased to hear how well Paula supported you through the purchase. She works hard to keep things clear and moving in the right direction, so it’s great to see that reflected in your experience.

Thanks for taking the time to share your feedback. We’re glad we could help make the process a bit easier for you. If you ever need anything from us in the future, we’re here to help.

Kind regards,

Chris

Rated 4 out of 5 stars

Very helpful Man Ameen and transparent…

Very helpful Man Ameen and transparent throughout the whole process and approached at every step of the process in selling. In General Go to group is an alternative for selling the property fast.

November 27, 2025
Unprompted review
GOTO Group logo

Reply from GOTO Group

Hi Adeel,

We’re glad to hear your experience has been positive and that Ameen supported you so well throughout the setup. He always works hard to keep things clear and straightforward, so it’s great to see that come through in your review.

It’s also good to know you found our auction route a helpful option for a faster sale. We appreciate you sharing your thoughts and we’re here if you need anything else as the process continues.

Wishing you all the best with your Reservation Fee sale.

Kind regards,

Chris

Rated 5 out of 5 stars

Huge thanks to Lewis for all his…

Huge thanks to Lewis for all his support and professionalism. Great customer service and went the extra mile to provide quotes for our structural service.
We have used GOTO three times since September and they have been excellent with really comprehensive reports, and saved us a lot of money long-term when defects were highlighted in report.
Thanks Lewis and colleagues.
Mrs K Bath

November 20, 2025
Unprompted review
GOTO Group logo

Reply from GOTO Group

Hi Kuldip,

Thank you for leaving such a warm review. It’s great to hear how well Lewis looked after you and that his support made a real difference, especially with the extra work he did around the structural quotes. We’re also really glad the surveys you’ve had with us have helped you make informed decisions and avoid costly issues. That’s exactly why we do what we do.

We appreciate you coming back to us multiple times and we’ll make sure Lewis and the team see your comments. If you ever need anything else, we’re here.

Kind regards,

Chris

Rated 5 out of 5 stars

Prompt and accurate communications

All information was promptly and accurately handled and communicated throughout by Paula Cunningham and we are happy to commend her professionalism and attention to detail

November 25, 2025
Unprompted review
GOTO Group logo

Reply from GOTO Group

Hi Ann,

thank you so much for your review. We’re really pleased to hear how well Paula supported you throughout the process. She works hard to keep everything accurate, clear and on track, so it’s great to see her attention to detail recognised.

We’re glad the experience felt straightforward for you and we appreciate the recommendation. If you need anything else as you move forward, we’re here to help.

Kind regards,

Chris

Rated 5 out of 5 stars

Harrisah is good commentator and…

Harrisah is good commentator and response quickly. Very helpful and professional!

November 25, 2025
Unprompted review
GOTO Group logo

Reply from GOTO Group

Hi Congmin,

Thanks for taking the time to leave your review. We're really glad to hear how well Harrisah looked after you. Her quick replies and clear updates make a real difference during a sale and it’s great to see that come through in your experience.

We appreciate you choosing to work with us and wish you all the best as you move on to the next stage. If you ever need anything else, just let us know.

Kind regards,

Chris

Rated 5 out of 5 stars

Super helpful

Super helpful, friendly staff. All you need when buying a house or moving.

November 25, 2025
Unprompted review
GOTO Group logo

Reply from GOTO Group

Hi Dena,

Thanks for taking the time to leave your review and congratulations on the completion of your purchase. We're really glad to hear you had a smooth experience with both the survey and the removals service. We work hard to keep things straightforward during what can be a stressful time, so it’s great to know the team came across as helpful and friendly throughout.

If you need anything else as you get settled, we’re always here to help.

Kind regards,

Chris

Rated 5 out of 5 stars

Really happy with the service received…

Really happy with the service received kept you updated at all times. Kieron was especially helpful.
Would definitely recommend

November 25, 2025
Unprompted review
GOTO Group logo

Reply from GOTO Group

Hi Emma,

Thank you so much for your review. We're so pleased to hear how well things went and that you felt looked after throughout. Kieron will be happy to know his updates and support made a difference. We appreciate the recommendation; we're glad we could help you through the auction process and congratulations on the completion of your sale.

Kind regards,

Chris

Rated 1 out of 5 stars

Awful survey

Awful survey process with complex, poorly written and unhelpful report, overpriced, did not help me purchase a house

November 14, 2025
Unprompted review
GOTO Group logo

Reply from GOTO Group

Dear Tom,

We’re sorry to hear that you’re unhappy with your survey report. While the 101-page report provided is indeed very comprehensive, it also contains a lot of specific recommendations, advice and information Having reviewed our records, we’re unable to see that you’re raised anything with us prior to today or tried to contact us to discuss any concerns but we’ happily provide further explanation if required. We’d genuinely like to help resolve any questions or issues you have.

Please feel free to contact us at your convenience – we’re more than happy to go through the report with you and address anything that’s unclear or worrying you.

Kind regards,

Chris

Rated 5 out of 5 stars

I dealt with Paula Cunningham and she…

I dealt with Paula Cunningham and she was amazing throughout the entire process. She was proactive, supportive, and really helped to keep everything moving — even when the seller had a few delays. Her communication and professionalism made the whole experience much smoother. Highly recommended.

November 24, 2025
Unprompted review
GOTO Group logo

Reply from GOTO Group

Hi James,

Thanks for sharing this. We're so pleased to hear how well Paula looked after you. She puts a lot of care into keeping things on track, so it means a lot to see that come through in your experience. We're pleased her updates and support helped smooth out the delays on the seller’s side and kept the purchase moving. We appreciate the recommendation and wish you all the best in your new home.

Kind regards,

Chris

Rated 5 out of 5 stars

Really easy to deal with

Really easy to deal with. I The survey was very thorough but easy to understand. Really appreciated the report baing made available so quickly afterwards and found the courtesy call from the surveyor to talk through the main points really helpful

October 31, 2025
Unprompted review
GOTO Group logo

Reply from GOTO Group

Hi Dan,

Thanks for leaving this review. We're really glad the whole process felt easy from your side and that the survey hit the mark for clarity and detail. It’s great to hear the quick turnaround helped you keep things moving and that the surveyor’s call made the key points easier to digest. If anything else crops up as you take your next steps, we’re here to support you.

Kind regards,

Chris

Rated 5 out of 5 stars

Help and informative

We found this very helpful and informative. We gave it to the seller and hopefully he will act upon it. We’re also keeping the report for later to make sure the property is being well maintained.

November 6, 2025
Unprompted review
GOTO Group logo

Reply from GOTO Group

Hi Tracy,

Thanks for sharing this. We're delighted to hear that the survey felt clear and useful for you. It’s good to hear the report has already helped with your conversation with the seller and that you’ll keep it on hand for future maintenance. If you need anything else as you move forward, we’re here to help.

Kind regards,

Chris

Rated 2 out of 5 stars

Very disappointing level 3 survey

Response: thanks Chris for the reply. Regarding the mention of damp staining in E7, this is generic guidance regarding decorations and does not offer a view over the property itself. This is the primary point of my feedback - the report contains too much generic fluff that aims to provide the implications of certain things, such as the implications of damp staining, which I could just as easily research if there were an objective assessment. If you zoom in on photo 16 (E5) and look in the corner above the lamp, you'll hopefully notice there is actually some damp staining that we've noticed since moving in. The guidance from RICS explicitly states that a surveyor may use a damp meter. We've used one since moving in and identified an entire body of standing water in the suspended floor void that has been sitting there for several months as determined by a bacterial biofilm that's developed on top.

You've certainly provided a service that we've paid for, but the result of that service is disappointing. At the end of the day, it would've been cheaper for me to hire a damp surveyor, an electrician, a gas safe engineer and a plumber to do some checks while performing the visual inspection myself with my own borescope and damp meter.

Original Review:

My partner and I recently purchased our first property that is a 1960s build consisting of suspended flooring and brick. We paid for a level 3 survey given the age of the property and, frankly, we couldn't be any more disappointed with the survey now that we've moved in.

While I appreciate a RICS house survey is visual only, there are many elements that were completely overlooked which we have observed since moving in. Many of which were in plain sight. The most notable being damp staining on the paintwork, shoddy joinery and poor fittings.

The vast majority of the report consisted of generic guidance that highlighted the risks of damp, poor seals etc, rather than detailing the actual condition of the property with regards to those points.

These are things we certainly could've also identified in multiple viewings, as our time was limited in each viewing, but I did have a degree of trust in a surveyor calling these things out based on a several hour inspection. According to the agent, they weren't there for a long time.

This service was a complete waste of money and in hindsight I should've performed the survey myself as this report called out nothing we didn't already know, while making no mention of the things we were oblivious to.

July 10, 2025
Unprompted review
GOTO Group logo

Reply from GOTO Group

Dear Colin,

Thank you for your review. We’re sorry to hear you’re disappointed with the survey report we produced for you.

Upon review of the survey report, we can see that the references to the joinery, fittings and woodwork were highlighted in sections D8, E6 and E7 respectively. With regards to damp staining you mention, it may be that this was located in an area not visible to the surveyor or potentially behind furniture or personal effects but some damp staining was mentioned in Section E7.

Kind regards,

Chris

Rated 5 out of 5 stars

Excellent service

Paula Cunningham was amazing in our house selling experience, she was attentive, professional and informative through every step of this journey.
Paula made this stressful process much easier and pushed the last part of our transaction through quickly when we thought it would drag on another week, she is a credit to the company.

November 21, 2025
Unprompted review
GOTO Group logo

Reply from GOTO Group

Hi Michelle,

Thanks for sharing this. We're so happy to hear how well Paula looked after you throughout the sale. She works hard to keep things moving and make the process feel less overwhelming, so it’s great to see that come through in your experience. The fact she managed to get the final stage over the line quicker than expected will mean a lot to her.

We appreciate you choosing to sell with us and we're pleased we could make the journey a bit easier. If you need anything going forward, we’re here to help.

Kind regards,

Chris

Rated 5 out of 5 stars

Very quick to respond and book in and…

Very quick to respond and book in and cheaper than other quotes I looked at, would highly recommend. They also sent the survey result back super quickly which is always helpful!

October 24, 2025
Unprompted review
GOTO Group logo

Reply from GOTO Group

Hi Beth,

Thanks for taking the time to leave you review. It’s great to hear how smooth everything felt, from getting the survey booked in to receiving the report so quickly. We know speed and clear communication make a big difference, especially when you're trying to keep a purchase moving, so we're glad we delivered that for you.

We appreciate the recommendation. If you need any help with the next steps, just let us know.

Kind regards,

Chris

Rated 5 out of 5 stars

I had doubts on selling in auction

Was hesitant initially selling on auction after my house sale fell through but I was reassured by Maria that she will look after me and make sure we get the best price for our property no matter what and she stuck to her word. Kept me updated throughout the process and was very transparent, which is very rare in this business. Thank you for being kind and patient with us even when we were stressed. Your calm composure and reassurance went a long way for us. Selling with GOTO has been a pleasant and hassle free experience.

November 20, 2025
Unprompted review
GOTO Group logo

Reply from GOTO Group

Hi Tam,

Thanks so much for sharing this. We're really glad to hear how well Maria supported you, especially after the frustration of your earlier sale falling through. It takes a bit of trust to go down the auction route when you’re already feeling cautious, so it’s great to know her updates, honesty and steady approach helped you feel confident again.

I’ll make sure your feedback reaches her. We’re pleased the process felt calm and straightforward for you and we appreciate you choosing to sell with us. If you need anything as the final steps move forward, we're here to help.

Kind regards,

Chris

Rated 5 out of 5 stars

The GOTO representative (Ameen SIMON)…

The GOTO representative (Ameen SIMON) was excellent and gave great assistance throughout the process. At times and due to not being computer savvy, the identification and document submission process became challenging at times. Ameen upon contact and notification of this was so patient and assisted in this endeavour to successfully complete the process. He is a great front of house representative for the company and service being offered. Thank you

November 20, 2025
Unprompted review
GOTO Group logo

Reply from GOTO Group

Dear Gary,

Thanks for taking the time to share this. We're really pleased to hear how well Ameen supported you. The ID and document steps can feel a bit heavy, especially if you’re not used to doing everything online, so it’s good to know his patience and guidance made the process manageable.

He’ll be glad to hear your feedback and we’ll make sure it reaches him. We appreciate you choosing us to handle your auction sale, and if you need anything as things progress, we're here to help.

Kind regards,

Chris

Rated 5 out of 5 stars

Ameen was very kind and had been very…

Ameen was very kind and had been very patient in assisting us with signing papers.
He was friendly and professional in guiding us through our problems.

November 20, 2025
Unprompted review
GOTO Group logo

Reply from GOTO Group

Hi Derek and Gary,

Thanks for sharing this. We're glad to hear Ameen looked after you so well. He puts a lot of care into helping sellers get everything in place, so it’s great to see his patience and support made a difference while you were working through the paperwork.

We appreciate you choosing us to handle your auction sale and if anything else comes up as things move forward, we're here to help.

Kind regards,

Chris

Rated 5 out of 5 stars

Saved from catastrophe

Alan Winn saved us from making a catastrophic financial error after discovering significant subsidence and signs of movement of the home.

ADVICE TO ALL OTHERS - GET A LEVEL 3 SURVEY, ALWAYS.

This was despite direct questions to the seller and estate agent previously who denied this in its entirety, despite their being clear evidence of recent repair works.

This man likely saved us from financial ruin and is worth every penny, his report was incredibly through and detailed and the turnaround was in a very reasonable timeframe.

Thank you Alan! Please pass our gratitude directly onto him, as we don't seem to have a way to contact him otherwise.

November 20, 2025
Unprompted review
GOTO Group logo

Reply from GOTO Group

Hi Joel,

Thanks for sharing your review. We're relieved Alan’s survey gave you the clarity you needed before making such a big commitment. Level 3 surveys can feel like an extra step, but your experience shows how important they are when something serious is hiding in the background.

We've passed on your comments to Alan. He’ll be glad to know his report helped you avoid a costly situation. If you want to talk through anything in more detail or need help planning your next steps, we're here.

Kind regards,

Chris

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