I appreciated the speed of the survey
I appreciated the speed of the survey, the well-managed process, and the prompt sharing of the results. What I did not like was seeing in the survey that some areas were not as expected or accessible. I was disappointed to find that I did not have access to the communal gardens, the electric board, or the roof during the inspection. The owner must ensure we have access to the hall, and that the service team supports this, before the surveyor begins their inspection
Reply from GOTO Group
Good morning Augusto,
Thank you for your review. We’re delighted to hear that you were happy with the speed of the survey, the well-managed process and the prompt sharing of the results; this is exactly the level of service we aim to deliver.
With regards to communal areas, these were reported on in page 49 of your survey report and, although the surveyor would not inspect the external roof, particularly as your property is the 2nd of a 6-storey building, they did refer to the roof void on page 37. We can also see that the surveyor did review the electric and their findings are on page 53 of your report.
Once again, we’re pleased to be informed that you were happy with the service you received from us. Please don’t hesitate to contact us if you require any further assistance.
Kind regards,
Chris
