Never ordering again- worst service EVER
Never ordering from there again, Worst Service EVER - i waited more than 2 weeks for the dress i ordered to arrive. The courier service website was just providing me one information: shipment has been delayed.
I must say customer service was responding to my emails, although they were not helpful and had no idea what was going on.
After 2 weeks, when I asked for a solution, customer service decided to issue a refund and considered the dress lost in the mail.
I had to order another one (as it was a birthday gift for a friend), but the next day i randomly received the first dress I had ordered.
Customer service emailed me to ask me to “settle my payment” - aka pay for that dress a third time (having not received the refund, nor the second dress). Other brands (not even trying to qualify as luxurious) treat their customers much better than that, the service here is unacceptable in my POV and very disappointing. I get it, they need to receive the money for the dress i had then received but after 2 weeks delay, when THEY thought it was lost in the mail, they should have been happily offering me something in return. Have they not heard of Marketing and good service to their clients ? I DO NOT recommend ordering from this terrible brand.
Reply from FROM FUTURE
Hello Michele,
We’re truly sorry to hear about your experience and completely understand your frustration.
Given the extended delay and lack of updates from the courier, we took the initiative to issue a refund, assuming the parcel had been lost. When the dress eventually arrived, we reached out simply to regularise the situation, not to charge you a third time.
For your second purchase, please note that a commercial gesture was made as an apology for the inconvenience.
We sincerely regret that the process did not meet your expectations and that it has impacted your view of our brand. Your feedback has been shared with our team to help us improve our service going forward.
Kind regards,