MA

Maria

Germany

Reviews

Review of FROM FUTURE

Rated 5 out of 5 stars

Excellent products

Excellent products! The express delivery took much more than it was written on the website, but after contacting the customer service at least the money for the shipment were returned due to the delay.

July 17, 2025
Unprompted review

Reply from FROM FUTURE

Dear Maria,

Thank you for your feedback!
We’re glad you’re happy with the products, and we sincerely apologize for the delivery delay.
We’re happy to have resolved the shipping fee issue for you.
If you need anything else, feel free to reach out!

Review of Farmae

Rated 3 out of 5 stars

annullamento ordine ma nessun rimborso ricevuto

2 giorni dopo il mio ordine, ho ricevuto un messaggio che i miei prodotti non erano disponibili e l'ordine è stato annullato. Avrebbero dovuto restituire i soldi entro 10 giorni, ma sono passati 1,5 mesi e non hanno ancora restituito i soldi. Abbiamo scritto al servizio clienti e non abbiamo ricevuto risposta. Update: abbiamo ricevuto indietro i soldi il 29 gennaio.

December 15, 2024

Reply from Farmae

Gentile sig.ra Maria ,
siamo davvero spiacenti di leggere il Suo malcontento,
Ci risulta che il customer care le abbia dato assistenza tramite mail comunicandole di aver provveduto al rimborso in data 28.01
La ringraziamo per la fiducia accordataci e si resta a disposizione per ulteriori informazioni
Cordiali saluti

Farmaè

Review of GLS Germany

Rated 1 out of 5 stars

Attempted delivery, but no notice in my mailbox

I live in Munich and I was supposed to receive a package from Greece. Since it was a birthday gift, the sender wanted it to be a surprise and did not inform me that something was sent to me. Unfortunately, the sender informed me 15 days later and gave me the number to follow up the delivery. To my surprise, I saw that there was a delivery attempt on the 28th of October, but no notification was left in my mailbox!!! As per current status, my package is in the way back to Greece. Which courier can be worse that this one, not leaving a notification in the mailbox? At this point, I doubt that there was any delivery attempt.

November 12, 2024
Unprompted review

Reply from GLS Germany

Hi 📦,

To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!

Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.

We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.

Thank you for your understanding and support!

Kind regards 💙

Review of fashionette

Rated 1 out of 5 stars

Terrible return policy

Terrible return policy. The confirmation of return took almost 3 weeks, and after a lot of emails with the customer service I still have not receive my money back after 1,5 months, even though they write in their site that the return of the money is latest after 14 days of the confirmation of the return. Not true! Very suspicious.

June 4, 2024
Unprompted review

Reply from fashionette

Thank you for your feedback.

We are sorry to hear that you are not satisfied with our service.

Unfortunately we are not able to check your request due to the full name and the order number is not being provided.

Please note that the processing of a return can take up to 8 business days (Mon-Fri, holidays excluded) after it has arrived in our fulfillment center.

As soon as the return has been booked you will receive a confirmation by e-mail.

The refund will be issued within 5-14 business days.

For further checking you are most welcome to contact our customer care team directly via service@fashionette.co.uk

Best regards
Your fashionette team

Review of fashionette