I ordered a Stihl ride on mower from FR Jones, it was around £200 cheaper than i could find anywhere else. Unfortunately when the mower arrived it has been damaged during transit. Matt from FR Jon... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
Verified
Pleased with items I ordered - there was a delay in some items not being in stock but as soon as they arrived they were shipped, well packed and delivered by a quality carrier on time. Easy ordering p... See more
Verified
I ordered a couple of items, 1 of which was out of stock. Every thing went well, what I wanted was sent immediately and the rest of delivered exactly on time as promised. All items were delivered se... See more
Verified
The gear I wanted at a reasonable price. Disappointed I had to wait 4 weeks for delivery as when ordered it was supposed to be 1 week lead time. Poor or non existent information coming from FR Jon... See more
Company replied
Company details
About F.R. Jones & Son
Written by the company
F.R. Jones & Son are a family-run business based in Swanley, Kent, specialising in horticultural and arboriculture equipment, supplies and service.
We've been around for almost 60 years and are proud to have built up a loyal customer base. We like to think this is due to our rugged good looks and sparkling personalities but, in reality, it's probably down to our low prices and high levels of customer service.
We don't just sell the equipment, though; our experienced mechanics can provide a comprehensive machine service or individual repairs.
Contact info
Unit 4 Gateway Trading Estate, London Road, BR8 8GA, Swanley, United Kingdom
- 020 8676 3010
- enquiries@frjonesandson.co.uk
- www.frjonesandson.co.uk
4.3
Excellent
9K reviews
Verified
Service was good arrived very quickly…
Service was good arrived very quickly super happy will shop again thanks
May 23, 2023
Advertisement
Verified
Brilliant!!!
Brilliant!!!
Delivered on time, neatly boxed and the trousers fit perfect.
Also came with a free pack of stickers, thanks!😊.
May 23, 2023
Verified
An excellent hassle free transaction.
May 23, 2023
Verified
Oleo Mac Sparta 381T
Good communication, quick delivery, competitive price.
Product as described and expected
May 23, 2023
Verified
Although it took a long time to get…
Although it took a long time to get from their suppliers as soon as FR& Jones had received it it arrived with me the next day. !
May 15, 2023
Advertisement
Verified
Happy with my strimmer.
May 14, 2023
Verified
Thank You
After messing up my order online totally my fault. I received a very prompt helpful service by phone. Would highly recommend this company.
Thanks again for your help
May 21, 2023
Verified
Mower does exactly what I hoped
Mower does exactly what I hoped. So very pleased. Time will tell if the batteries hold their charge as well. Delivery was actually quicker than advised and although the box was very torn and battered everything inside was perfect
May 21, 2023
The order was paid but not shipped
The order was paid but not shipped.
Didn't respond to emails and didn't refund money.
Sales Invoice FRJI0104731
May 26, 2023
Unprompted review
Reply from F.R. Jones & Son
Hi Aleks,
Thank you for your review.
Unfortunately based off the review information we cannot find an order or an account for the name provided.
Could you please provide us with a sales order number as we would like to look into this as if this hasn't been refunded we would like to take action or look to see if we can swap for an item that is available.
With regards to emails we reply to emails daily and look to clear our inbox daily from emails sent in the night before and during that current day. I would like to check our folders to see if these emails have come through to either:
1) If not look to see why this may be.
2) If they have come through and haven't been replied to investigate as to why this is the case.
We are having some delays of items coming into us at present and are working hard with all suppliers to make sure the supply chain into us starts to run on time again and we get items into us in a timely manor.
We apologise for the inconvenience caused and look forward to hearing from you so we can rectify the issues.
Regards
Gareth
FR Jones and Son.
Advertisement
Verified
Had to cancel order
Ordered £700 mower which didn't arrive by expected date, rang for update several times but F. R. Jones couldn't give me any info about when it would be delivered and didn't return my calls. Apparently Mountfield won't give them any info. Cancelled order and bought elsewhere.
May 21, 2023
Reply from F.R. Jones & Son
Hi Chris,
Thanks for your review.
We're sorry for the issues at hand.
Looking at your order i can see most of the issues at hand have been caused by our supplier hear in terms of the delay of dispatch as the item was being shipped from them and them also being able to provide tracking details within a suitable time frame for us to pass onto you.
If you wish to discuss any of the issues you've had please feel free to contact on 02086763010.
Regards
FR Jones and Son.
I wish I’d read the reviews prior to…
I wish I’d read the reviews prior to ordering with FR Jones & Son.
As commented in other write-ups, the availability and delivery time are purely fabricated. An order placed on the 4th April is still unaccounted for 8 weeks later? Several emails were exchanged over this period asking for an update, but each reply made false promises that they would reply with 48hrs with a sitrep. No updates were given.
I suspect that their Husqvarna suppliers are outside of the UK and are getting stuck fulfilling orders at their quoted pace?
Not worth the hassle, I could walk to Sweden and collect quicker!
May 25, 2023
Unprompted review
Reply from F.R. Jones & Son
Hi JS,
Thanks for your review. We do apologise for the delays that were experienced during your order. It appears on this occasion we have been let down by Husqvarna who haven't been able to supply the item and have provided us dates that have come and gone.
We would like to go back to Husqvarna on this one to show them how what they are doing is letting us and our customers down. If you could please provide an order number so we can take a look into this.
Regards
FR Jones and Son
Verified
Verified
Great Prices and fantastic service
May 18, 2023
Advertisement
Verified
Great company to deal with
The chap on the phone was so helpful.
Highly reccomend this company smooth transition and great mower.
Best deal out there as well.
Thank you, David
May 18, 2023
Verified
Excellent product and service
May 17, 2023
Reply from F.R. Jones & Son
Hi Glyn,
Many thanks for the 5 stars/ Were please to see you're happy with the items and service provided.
Regards
FR Jones and Son.
Verified
Pleasant experience
Found the products that I purchased at a very competitive price. But most of all was the fact that from day one I was informed that one of the products was not available for at least 7days.
May 17, 2023
Reply from F.R. Jones & Son
Hi Trudie,
Thnaks for the review.
We are delighted to see that you're pleased with the items and glad we could keep you informed in regards to the delivery.
If you require anything further please don't hesitate to contact.
Regards
FR Jones and Son.
Verified
Really fast delivery
Website was easy to use, ordered late Wed evening, given a 1 hour time slot for delivery Thurs, arrived in that slot Friday morning.
May 17, 2023
Reply from F.R. Jones & Son
Hi Glen,
Thank you for the 5 star review.
We hope all is ok with the sharpening tool.
Great to hear you were please with the service and we look forward to any future orders with yourself.
Regards
FR Jones and Son.
Advertisement
Verified
Great team of knowledgable…
Great team of knowledgable professionals who know their stuff and provide good advice on the selection available and to come. Definitely would buy from them again.
May 17, 2023
Reply from F.R. Jones & Son
Hi Archie,
Thanks for the review.
Were delighted to heat that you're happy with he service and we look forward to future order with yourself.
Regards
FR Jones and Son
Verified
QUITE POSSIBLY THE WORST …
QUITE POSSIBLY THE WORST DELIVERY TIMES ON THE INTERNET … 38 DAYS AND COUNTING !!!!!
May 11, 2023
Reply from F.R. Jones & Son
Hi,
Thanks for your review.
Sorry to hear of the delays on the order. I have just tried to call to discuss the review and issues at hand but unfortunately unable to get through.
I can see the order was split to prevent delays on the in stock items. Hopefully these have arrived with you and all ok. With regards to the remaining items we are awaiting for these to come in and are chasing the supplier for a date of when these are expected in to us.
If you wish to talk to us please feel free to call on 02086763010.
Regards
FR Jones and Son.
Verified
Good straightforward purchase and quick delivery
Bought an Agri fab sweeper. Quick delivery, exactly as described and does a great job. Thanks.
May 14, 2023
Reply from F.R. Jones & Son
Hi Sarah,
Many thanks for the review.
We delighted to hear that you're please with the order and it arrived quickly for you.
Regards
FR Jones and Son
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.