Excellent service when something went wrong
I ordered a Stihl ride on mower from FR Jones, it was around £200 cheaper than i could find anywhere else.
Unfortunately when the mower arrived it has been damaged during transit.
Matt from FR Jones was a pleasure to deal with. Initially he arranged for the machine to be repaired locally at their cost. When i changed my mind and decided i wanted a refund, there was no quibble.
The damaged machine was collected and i received a full refund.
Mistakes happen and i believe its better to judge a business on how they deal with things when they go wrong.
May 25, 2023
Unprompted review