F.R. Jones & Son Reviews 9,103

Helpful in organising replacement after supply difficulties for original order.

very good company to deal with. Got exactly what i wanted very quickly and at an excelent price. thankyou.

Fast service. Web site clear and easy to navigate.
Good value for money.

Great product , information, fast delivery and as always a fair price

Great price for the Mountfield strimmer. Prompt acknowledgement of my order and kept informed of dispatch. Item received within a few days. All in all a great experience.

Great price and superfast free next day delivery - wish every company could be as good as this one.

As always FRJ have come up trumps, both with pricing and prompt delivery. I ordered a pair of chainsaw boots & helmet on a Bank Holiday Monday, which arrived on the Wednesday. Can’t beat that level of service.

Great choice and price
Full range of decent machinery at a good price. Very good service overall. No complaints. Brilliant 🤩 thanks

Great price and fast delivery. I strongly recommend this store

Ordered the brushcutter and was advised of delivery in 48 hrs. The company did better I got it later next day. Well packaged and securely handled on my property. Very pleased with purchase and delivery.

Ordered a set of chainsaw trousers shown as '5 days to dispatch'. This was nearly 2 month's ago.
No communication from F.R. Jones on when they might arrive.
When I contact them for an update they just say 'we don't know when they'll come in'.
Zero attempts at finding a solution or offering an alternative. Just excuses blaming their supplier. If this is a regular issue, they should be looking for a new supplier to fulfill the order.

Very good. Great service and delivery.

Easy website experience - backed by rapid delivery, all at a fair price!

My Order seemed to have got stuck in the system, put me in an embarrassing situation with my client.
Would like to mention Logan who picked up the problem and got it resolved.5 Stars to him.Put some faith back into me about FR Jones.

The price was good. The item was exactly what I was looking for. The info on delivery was completely absent. I spoke with the aftersales team and they couldn’t have been more helpful. Truly I’d say they are a credit to FR Jones and more importantly themselves.

We bought a flail header for a Husqvarna mower with estimate of 1 week lead time. After 7 weeks of constant chasing on email and phone and getting no info we cancelled the order and went to Hughie Willit in Birmingham who had it here in 4 days.

I ordered a Stihl ride on mower from FR Jones, it was around £200 cheaper than i could find anywhere else.
Unfortunately when the mower arrived it has been damaged during transit.
Matt from FR Jones was a pleasure to deal with. Initially he arranged for the machine to be repaired locally at their cost. When i changed my mind and decided i wanted a refund, there was no quibble.
The damaged machine was collected and i received a full refund.
Mistakes happen and i believe its better to judge a business on how they deal with things when they go wrong.