Free Spirit Travel Insurance Reviews 4,083

After looking at online travel insurance and trying to tick boxes in order to explain various health issues, I was a bit confused. I contacted Free Spirit Travel insurance as suggested by my friend... See more

Spoke with a real human being! The whole experience was very thorough and the person in customer relations was very helpful and knowledgeable. He guided me through the process with patience and helpfu... See more

For those of us with complex medical histories, be reassured over feeling anxious about having to tell it all to someone that Free Spirit Travel co. were so kind, understanding, thorough with explaini... See more

Neil was particularly helpful with us and exercised great patience when helping us to complete our medical information. He also did his best to give the insurance that we needed and not the most expe... See more

Very efficient phone contact. However, I found it impossible to fill in the medical information when I tried to do it online first.

Received a renewal notice, so rang Free Spirit to hopefully let them know a couple of minor changes to our current health situations over the phone. Had to complete a full Medical Screening again, ev... See more

The insurance met my needs at a reasonable cost. My main criticism is the Policy Document was quite hard to find my way around to check the product covered what I wanted. It could be made much more u... See more

Always very efficient and system easy to use. However, I did raise a query with a lady on the support desk about need to complete the full medical screen again. I only returned from the USA 2 weeks ag... See more

Laura was very helpful in dealing with my enquiry and while asking the many medical questions explained those which were unclear. Altogether an efficient experience. I used to deal with Cope's of Chea... See more

Very good contact. No rush but helped through the various health problems. Courteous and respectful.

The Straightforward application process made it easy to arrange my insurance. I feel reassured that I’m covered if I need it due to having pre existing health conditions. I have peace of mind whic... See more

I phoned to renew my travel insurance. I was taken carefully through the questions, getting valuable help when some questions didn't have simple answers. Essential statements were read out slowly an... See more

This company's online application process is so slick. It was very easy and quick to buy travel insurance despite us being in our 70's and having to declare that my wife has recently been treated for... See more

Really great travel insurance. Easy to set up and covers everything I need. Very flexible with the ability to enhance if needed. Very helpful customer service.

We have used Free Spirit travel insurance many times and have always been satisfied. They have always helped us get the correct insurance for our medical conditions.

Service from your advisor was 100% why doesn't Martin Lewis recommend your company?? Already sent your details to four other people Many thanks

Very helpful and efficient we have used them for many years. A couple of times we have had to cancel our holiday with ill health and they have always paid our claim quickly. I would recommend them to... See more

Limitless really do take the stress out of organising a holiday ! They are an EXCELLENT company to deal with, so friendly and efficient !

Friendly, yet professional call handlers. Good value cover compared to other providers. Also Unlike a lot of other providers they will cover you if you have a medical condition and with reasonable pre... See more

They were quick and easy to deal with and ensured that the insurance was tailored to my requirements and reasonably priced

I tried a few companies, as we are going on a cruise, you came out the best for putting in details of all countries we shall be visiting, the other companies kept rejecting my input, we did get insura... See more

They are a very professional knowledge friendly and trustworthy Co to deal with I have used them several times before always very happy with there service.

Always use this Company for travel insurance as I have a few medical issues. Staff always helpful.

Good explanation, maybe a little over the top, but very clear and concise.

Able to easily get insurance for travel the next day and form clear to fill in

helpful knowledgeable person who helped me and answered all questions

Amazing service during what must have been one of the most difficult years for travel insurance firms. Brilliant customer services from day of purchase through to needing to make a claim due to covid... See more

We have used Free Spirit Travel Insurance for a few years but until this year have never had to make a claim. Because of Corona Virus our holiday rental villa had to be cancelled. The claim procedur... See more

Easy to use and robust website quotation and purchase processes, very extensive cover, clear policy wording and simple to download documentation. Good value even though not necessarily the cheapest. T... See more

I have been with Free Spirit for 7 years since my cancer treatment. I appreciate being able to speak to them on the phone so that any queries about the scanning questions can be resolved easily. The... See more

I'm over 70 and after searching for a reasonably priced travel insurance policy, bought Free Spirit Super Duper Annual World Wide Travel Insurance in 2018 for a trip to America. Unfortunately we had t... See more

It's difficult to give a genuine review as there was no need to make a claim or raise any queries. 'The rubber hits the road' when claims arise and I hope that a continued use of Free Spirit will alw... See more

The operator got the answer to one question wrong. I said "Yes, I could easily walk 200 yards". She recorded No. That would have cost me £45 if I had not spotted it. The NICE committee require that a... See more

Took out a second travel policy in a matter of weeks. Medical conditions had not changed but had to go through a full re-application and questionnaire. Seems to be a little over the top on process a... See more

Found Free Spirit through price comparison site, but bought direct from their own site as all answers I needed before purchasing where clearly available & price just the same. Good cover for over 70... See more

Had a few attempts to get through on phone but once through to an adviser it was a lovely service. She actually got a reasonable quote than what was quoted online. I am 80 years old with diabetes an... See more

Easy to book - covered my health problems etc. and reasonably priced, but although I managed to print of my Insurance Schedule, I could not then get back to the other things I wanted to print off fr... See more

I purchased insurance on Friday 24th July but despite several phone calls to them and being told its a computer problem, I still have no policy documents, 2nd august. All I have at present is a payme... See more

We are very pleased with this travel insurance, and our telephone contact with Free Spirit. However, the downside is that we could not retrieve the quotation. We did report this, but have heard noth... See more

Excellent service , phones answered straight away,very pleasant staff and clear details about insurance . Help with going through medical details and all questions answered and queries dealt with .Can... See more

The terms and conditions of the FSTI Policy are suited to our requirements - both 70+ and my wife with medical history viz: hip surgery. Thankfully, we have not had to make any claims to date... See more

The speed with which they answer the phone is remarkable, and the staff are well trained, helpful, and patient. Their prices are competitive and they covered us for our pre-existing medical conditions... See more

Purchasing through the website was easy. It appears there is a format that insurers follow. Free Sprit was one of the few companies that would insure me with health issues although the premium was h... See more

Once you get past 70, travel insurance is near impossible to get. I had spent weeks and weeks trying to arrange cover for our trip to Japan and Australia and was fortunately directed to Free Spirit. W... See more

I have been a longstanding customer of Free Spirit but I am wondering why your costs are more expensive than other comparable insurers. I have confidence in your products but wonder if there is some... See more

phoned FST to arrange travel insurance as I am over 80.Mycall answered very quickly by matt who asked me the usual medical questions. After consulting his manager on a problem he phoned me back as pr... See more

Very easy to get a quote online considering i have a few existing medical problems. I didn’t actually speak to anyone. However, this is the second year ive used Free Spirit and, touch wood, have not... See more

This is the third year I have arranged annual travel insurance for us both through Free Spirit. The system for receiving the documents has changed this year which I didn’t know (last year they were em... See more

The Agent very clearly explained the different standards of cover I could purchase and was helpful and precise. The final documents were emailed to me at the end of the call and appeared to be everyth... See more