Highly recommend working with the Loan Representatives at DuGood! They are responsive, accommodating, professional and efficient. The got my HELOC processed in record time not to mention at a lower... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
The people working there make it an extraordinary place to do business! We’ve been customers for many years and we trust them completely! They treat us like friends. Tammy Christopher is an exceptiona... See more
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Verified
Customer service was fantastic. Very friendly, very helpful answering all of our questions. Also appreciated the fact that it did not take us long to set up two new accounts. Everything was explained... See more
Company replied
Verified
Jada was so friendly & helpful when contacting me about the setup or my online account. I appreciate how she completed the process & informed that if I have any questions to call her directly, she'll... See more
Company replied
Verified
Employer worker, Wanda Thomas is excellent and well knowledgeable of her job duties. Her kindness and patient speaks volume. She went above and beyond her duties in making sure my account was exactly... See more
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Verified
Recently approved BNPL plan. Super quick response and short wait for funds. The experience was quick and easy and allowed us to purchase something we needed. This new buy now pay later program is anot... See more
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Invited
During my last visit, I needed to transfer some money from my IRA to my checking account at the North Major branch. The branch manager was tending to a couple, after she was done, she decided to make... See more
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Company details
- #2 of 7 best companies in Credit Union
- #2 of 28 best companies in Bank
- #2 of 3 best companies in Federal Credit Union
- #87 of 185 best companies in Financial Consultant
- #35 of 106 best companies in Financial Institution
- #8 of 25 best companies in Mortgage Lender
Written by the company
We're on a mission to DO GOOD for Southeast Texas by helping our members achieve their hopes and dreams. We believe you matter most...and deserve 5-star service. Your experience is important to us! Should you have any questions or concerns, please feel free to contact us at marketing@dugood.org.
Contact info
7505 Eastex Frwy, 77708, Beaumont, United States
- (409) 899-3430
- marketing@dugood.org
- www.dugood.org
4.7
Excellent
4K reviews
Replied to 80% of negative reviews
Typically takes over 1 month to reply
Verified
Reply from DuGood Credit Union
Hi Danielle,
Thank you for sharing your experience with us! We’re thrilled to hear you enjoyed working with Genise — we’ll be sure to pass along your kind words. Thank you for choosing DuGood for your loan!
Verified
Reply from DuGood Credit Union
Hi William,
Thank you so much for the kind words! It was a pleasure to help with your loan. We're grateful for the opportunity to serve you.
Verified
Reply from DuGood Credit Union
Hi David and Melissa,
We're so thrilled that you had a great experience with our staff! Thank you for trusting DuGood with your loan.
Verified
Working with Sandy has been great
Working with Sandy has been great. She explained everything very thorough and was patient with me. I highly recommend Sandy and I am very happy I got to work with her.
July 26, 2025
Reply from DuGood Credit Union
Hi Noe,
Thank you for the kind words about Sandy! We're blessed to have her on our team, and we'll be sure to share your review with her. It will mean so much! Thank you again for the opportunity to help with your loan. It's a pleasure to serve you!
Verified
There was very Professional a did what…
There was very Professional a did what they Could to assist me with my loan. That was DuGood’s Credit union very great customer satisfaction.
July 19, 2025
Reply from DuGood Credit Union
Hi Audrey,
Congratulations on your new vehicle! It was an honor to help with your loan. Thank you so much for the kind review!
Verified
Darlene Ford did excellent job
Darlene Ford was excellent. She had all paperwork ready and all we had to do was sign and go.
Thanks
July 19, 2025
Reply from DuGood Credit Union
Hi Joseph,
We're so glad you enjoyed working with Darlene! We're grateful to have her on our team, and we'll be sure to share your review with her. Thank you for choosing DuGood!
Verified
Jasper Branch is great to do business with
Always fast friendly service from the ladies at the Jasper Branch. They all work together to get our needs met.
July 16, 2025
Reply from DuGood Credit Union
Hi Bruce,
Thank you for choosing DuGood for your loan - and for the kind words about our Jasper crew. They are amazing ladies, and we're so glad you enjoy working with them.
Verified
Customer Service responded very quickly…
Customer Service responded very quickly to my online application and was helpful in completing my loan.
July 16, 2025
Reply from DuGood Credit Union
Hi James,
Thank you so much! It was a pleasure to help with your loan. We're so glad you had a great experience with our online application.
Verified
Sandy was great!
Sandy was very accommodating of handling all questions I had through out the loan process. I have already recommended Sandy and Dugood CU. to my coworkers and friends. Sandy is a great loan officer!
July 16, 2025
Reply from DuGood Credit Union
Hi James,
Thank you for the kind words about Sandy! Reviews like yours mean so much to her, and we'll be sure to pass this along. We're thrilled you had a great experience, and we're grateful for the opportunity to help with your loan.
Verified
The ladies that worked with me on my…
The ladies that worked with me on my home equity loan were always helpful when I had questions and very knowledgeable about the process.
I have been a member at DuGood for over 25 years and will always do my business with them
July 15, 2025
Reply from DuGood Credit Union
Hi Mark,
We're so honored by your review! It's amazing to hear from long-time members like you. Thank you for trusting us with your Home Equity loan. It's a pleasure to serve you!
Verified
What made my experience a great one was…
What made my experience a great one was the questions I had needed answered were thoroughly broken down to me an I didn't feel rushed.
July 16, 2025
Reply from DuGood Credit Union
Hi John,
We're thrilled to welcome you to DuGood! Picking a financial institution is a big decision. We're so glad you had a great experience with our staff!
Verified
Reply from DuGood Credit Union
Hi Mai,
Thank you for giving Buy Now, Pay Later a try! We hope it works out great for you. It's an honor to serve you!
Verified
Reply from DuGood Credit Union
Hi Teri,
Thank you for choosing DuGood for your loan! We're so glad you enjoyed working with our staff.
Verified
Reply from DuGood Credit Union
Hi Lasundra,
We're so pleased to hear you had a great experience with our staff. Thank you for choosing DuGood for your loan!
Verified
Recently approved BNPL plan
Recently approved BNPL plan. Super quick response and short wait for funds. The experience was quick and easy and allowed us to purchase something we needed. This new buy now pay later program is another great addition to DuGood’s already wonderful banking experience.
July 12, 2025
Reply from DuGood Credit Union
Hi Hazel,
We are thrilled to hear that using Buy Now, Pay Later worked so well for you! When we rolled out the program, that's exactly what we had in mind — a quick, easy way for members to purchase the things they need. Thank you so much for your feedback! We truly appreciate it!
Verified
Great Customer service
July 11, 2025
Reply from DuGood Credit Union
Thank you so much, Michael. Wishing you a warm welcome to DuGood!
Verified
The manager helped me open up my…
The manager helped me open up my account with no problems. She was very friendly and helpful
July 8, 2025
Reply from DuGood Credit Union
Hi Gerald,
We're pleased to hear it! Thank you for joining our credit union family. We look forward to serving you!
Verified
Everyone is so nice
Everyone is so nice! The nice young lady even called me to let me know a transfer came through!
Real personable staff. Great place to do business.
July 11, 2025
Reply from DuGood Credit Union
Hi Phillip,
Thank you so much for your kind review. You made our day! Welcome to the DuGood family!
Verified
My experience was great and very simple…
My experience was great and very simple for me to understand.
July 11, 2025
Reply from DuGood Credit Union
Hi Roslyn,
We're thrilled to hear it! Thank you for trying out Buy Now, Pay Later. We hope it works out really well for you.
Verified
I completely forgot what I was told…
I completely forgot what I was told yesterday and needed a reminder today. Thank you so much
July 11, 2025
Reply from DuGood Credit Union
Hi Constance,
Welcome to DuGood! We know there's a lot to take in when you first open your account. Did you get the answers you were looking for? We're always here to help when you need us!
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