Highly recommend working with the Loan Representatives at DuGood! They are responsive, accommodating, professional and efficient. The got my HELOC processed in record time not to mention at a lower... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
The people working there make it an extraordinary place to do business! We’ve been customers for many years and we trust them completely! They treat us like friends. Tammy Christopher is an exceptiona... See more
Company replied
Verified
Customer service was fantastic. Very friendly, very helpful answering all of our questions. Also appreciated the fact that it did not take us long to set up two new accounts. Everything was explained... See more
Company replied
Verified
Jada was so friendly & helpful when contacting me about the setup or my online account. I appreciate how she completed the process & informed that if I have any questions to call her directly, she'll... See more
Company replied
Verified
Employer worker, Wanda Thomas is excellent and well knowledgeable of her job duties. Her kindness and patient speaks volume. She went above and beyond her duties in making sure my account was exactly... See more
Company replied
Verified
Recently approved BNPL plan. Super quick response and short wait for funds. The experience was quick and easy and allowed us to purchase something we needed. This new buy now pay later program is anot... See more
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Invited
During my last visit, I needed to transfer some money from my IRA to my checking account at the North Major branch. The branch manager was tending to a couple, after she was done, she decided to make... See more
Company replied
Company details
- #2 of 7 best companies in Credit Union
- #2 of 28 best companies in Bank
- #2 of 3 best companies in Federal Credit Union
- #87 of 185 best companies in Financial Consultant
- #35 of 107 best companies in Financial Institution
- #8 of 25 best companies in Mortgage Lender
Written by the company
We're on a mission to DO GOOD for Southeast Texas by helping our members achieve their hopes and dreams. We believe you matter most...and deserve 5-star service. Your experience is important to us! Should you have any questions or concerns, please feel free to contact us at marketing@dugood.org.
Contact info
7505 Eastex Frwy, 77708, Beaumont, United States
- (409) 899-3430
- marketing@dugood.org
- www.dugood.org
4.7
Excellent
4K reviews
Replied to 80% of negative reviews
Typically takes over 1 month to reply
Verified
Reply from DuGood Credit Union
Hi Johnnie,
Thank you so much for giving Kaleigh a shout-out! We're lucky to have her on our team, and we're lucky to have you as a member.
Verified
Reply from DuGood Credit Union
Hi Tammy,
We're so glad getting your loan was quick and easy! Thank you for choosing DuGood. We're grateful for the opportunity to help!
Verified
Credit improvement
Helpful in explaining how to improve my credit, and how the loan works.
June 19, 2025
Reply from DuGood Credit Union
Hi Tammy,
Thank you so much for choosing DuGood! We're honored to serve you - and so glad we could help answer your questions. We're here to help whenever you need us!
Verified
Reply from DuGood Credit Union
Hi Christopher,
We're glad to hear that you had a good experience with us! Thank you for choosing DuGood for your loan.
Verified
Kayleigh was great!
Kayleigh was a pleasure to work with. She knows her job well, took care of my needs quickly and efficiently. Thank you so much Kaleigh!
June 14, 2025
Reply from DuGood Credit Union
Hi Gerald,
Thank you for the kind words! We're thrilled to hear that Kayleigh was able to assist you efficiently! Welcome to the DuGood family, we're happy to have you here!
Verified
Reply from DuGood Credit Union
Hi William,
Thank you so much for the kind words! We're glad to hear that you had a great experience with our team! Thank you for choosing DuGood.
Verified
The staff was very helpful and…
The staff was very helpful and professional.
Explained all the benefits offered by DuGood checking and savings accounts.
I am looking forward to using my new account. Already set up direct deposit with the help of very knowledgeable staff.
June 9, 2025
Reply from DuGood Credit Union
Hey Betty,
Thank you for the kind words! We're thrilled to hear that our team was able to make your experience smooth and informative. It's great to know you'll already be taking advantage of your new account! Welcome to the DuGood family.
Verified
Easy process
The process was easy. The Docusign feature allowed us to sign documents quickly from home. Sandra was great and sending information was easily accomplished. Everyone was helpful.
June 6, 2025
Reply from DuGood Credit Union
Hi Sheila,
It makes us so happy to know that you had such a great experience getting your loan. Thank you for choosing DuGood! We're grateful for the opportunity to serve you.
Took to long to answer the mails etc
December 8, 2024
Unprompted review
Reply from DuGood Credit Union
Hi Bledi,
Thank you for your review! It seems this feedback may have been intended for a different business. We truly appreciate you taking the time to share your thoughts and hope you have a great experience wherever you intended to leave this review.
Verified
I have been with DuGood credit union…
I have been with DuGood credit union for 7+ years.I absolutely love the way they treat their customers. I would never change credit unions
June 7, 2025
Reply from DuGood Credit Union
Hi Mary,
Thank you for making our day! It means so much to hear from members like you.
Verified
The loan officer was great and got my…
The loan officer was great and got my loan done quickly!!
June 6, 2025
Reply from DuGood Credit Union
Hi Debra,
We're so pleased to hear it! Thank you for choosing DuGood for your auto loan.
Verified
Quick and Helpful Application Response
The representatives were fast with credit reviews and answering questions. Highly recommend.
June 3, 2025
Reply from DuGood Credit Union
Hi Christopher,
Thank you so much for the kind endorsement! We're so glad our staff gave you the 5-star service you deserve.
Verified
Loan was processed quickly.
June 3, 2025
Reply from DuGood Credit Union
Hi Dwain,
We're so pleased to hear it! Thank you for choosing DuGood. It was an honor to help with your loan!
Verified
The young lady that helped me open my…
The young lady that helped me open my account was very friendly and fast.
June 3, 2025
Reply from DuGood Credit Union
Hi Kimberly,
We're so glad our staff gave you a great welcome to DuGood! We're always here for you if you have questions, and we look forward to serving you!
Verified
Customer service was fantastic and the…
Customer service was fantastic and the time it took to complete the transaction was also amazing. Staff was friendly and helpful. Love doing business with DuGood.
May 31, 2025
Reply from DuGood Credit Union
Hi K,
Thank you so much for your kind words! We're so glad our team made the car-buying experience pleasant for you. We're grateful for the opportunity to help. Thank you for choosing DuGood!
Verified
Reply from DuGood Credit Union
Hi Tony,
Thank you for the kind words about Jada! We're so glad you enjoyed working with her. We're so thrilled that you've joined our credit union family!
Verified
Reply from DuGood Credit Union
Hi Edwin,
Thank you for the kind review! We're grateful for the chance to help with your loan.
Verified
Reply from DuGood Credit Union
Hi Roy,
Thank you so much for the 5-star review! We're so grateful for the opportunity to help with youir loan.
Verified
Great service and great rates very…
Great service and great rates very helpful and polite
May 22, 2025
Reply from DuGood Credit Union
Hi Mary,
We're so thrilled to hear that you're pleased with everything about your lending experience. Thank you for choosing DuGood for your loan!
Verified
Reply from DuGood Credit Union
Hi Gary,
Welcome to DuGood! We're so glad you had a great experience opening your account. We look forward to serving you!
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