Have used the service multiple times…
Have used the service multiple times due to its convenience of not having to worry about transporting ones luggage to the airport however service Is inconsistent with drivers unable to find address even though I reside on a major street on the SouthBank, Tooley Street. This is NOT difficult. Drivers rely on GPS rather than actually checking a map and drivers are unable to communicate in basic English. If there is a problem there is no contact number to call to resolve especially is the driver is not communicating status and issues with finding the address. It is clear drivers are inexperienced with London roads and areas. It's a shame. Communicating can resolve many customer concerns immediately.
Reply from Airportr
Thank you for taking the time to share your feedback and for being a returning Airportr customer. I’m sorry to hear that your experience with our drivers didn’t fully meet your expectations. Our drivers have many years of experience navigating the roads of London and know the area well. Like most professional drivers, they use GPS to make their journeys more efficient, combining it with their local knowledge to reach each pick-up safely and on time.
We completely agree that communication is key. Our friendly support team is available 7 days a week and can be contacted via social media, email, or the chat service on our website.
We’re also reviewing all of our customer communications and are working on some major improvements that will make updates and support even clearer and easier to access very soon.
Thank you again for your continued support — we really appreciate it, and we look forward to helping you on your next booking soon.
Kind regards
The Airportr Team
