I spoke with Sharon who was on the ball and straight talking through the whole process. My claim took a little longer than I would like but that was down to supplier issues. I'm really pleased, she ch... See more
Company replied
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Unlike any other experience with insurance companies when having to make a claim, Cycle Guard’s process was simple, quick, straightforward and personalised. What’s more the call centre was very quick... See more
Verified
Having insurance from a company that knows the problems cyclists face on the road each day from other road uses. The possibility your bike can be stolen or damage without warning. It gives a reducti... See more
Had a great experience with Sharon with my claim. Living in London can be stressful especially when owning a valuable bike that you commute to work with. My one got stolen and Sharon was really helpfu... See more
Company replied
Company details
Information provided by various external sources
Providing insurance for the UK's cyclists for over 20 years
Contact info
United Kingdom
- www.cycleguard.co.uk
4.4
Excellent
665 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Verified
Good email response
April 27, 2023
Verified
Very supportive and helpful and claim…
Very supportive and helpful and claim settled in full as per policy details. Recommend them wholeheartedly.
May 10, 2023
Unprompted review
Verified
Verified
Peace of mind
Having insurance from a company that knows the problems cyclists face on the road each day from other road uses.
The possibility your bike can be stolen or damage without warning.
It gives a reduction of your stress .
April 28, 2023
Verified
Great Claims Handler
Jamie Hammond handled my claim very professionally and is to be commended.
April 25, 2023
Unprompted review
Verified
Easy to renew
April 5, 2023
Verified
Verified
Quick, easy and good value.
My policy was quick and easy to set up and I’m never bombarded by emails, just one annually to let me know my policy has started again.
Touch wood, I’ve never had to claim so couldn’t possibly leave a review about that side of things.
March 28, 2023
Verified
makes it ease to get cover for your…
makes it ease to get cover for your bikes and they talk you though what you need
April 2, 2023
Verified
Competitive price!
April 2, 2023
Quick and Easy
I have used Cycle guard for over 10 years, I have just had my claim for accidetal damage, after failing off my bike. The process was quick and easy and James My claim Handler was spot on, from the claim to receiving my new bike was less than 3 weeks. Excellent company
March 10, 2023
Unprompted review
Verified
Easy renewal
March 20, 2023
Verified
Straightforward renewal procedure.
March 26, 2023
Verified
The only reason I'm not giving 5 stars…
The only reason I'm not giving 5 stars is that it wasn't immediately obvious that the cover included loss due to theft - which it does and the main reason for having it! Also trying to establish that my E-Bike would be covered was not that simple, mostly due to the lack of information from the E-Bike OEM, so not the fault of cycleGuard. Otherwise excellent service all round.
March 26, 2023
Verified
Dissatisfied
I
R Vandermotten I did not renew it I cancelled it and will be instructing my bank not to make any further payments
March 25, 2023
Reply from cycleGuard
Update: Call made 10:50am but no response so we will try again later today.
Update 2: We have called again at 4.30pm and left a voicemail. Please reach back out to us on 0333 004 3444 and we will be able to cancel off your policy and refund any payment you have made for the renewal as you are still within your 14 day cooling off period.
We are sorry to hear that you no longer want to cover your cycling equipment with cycleGuard.
We are very happy to cancel your policy for you though and have asked a member of the team to call you in order to arrange this. We need to confirm the cancellation via email or over the phone to ensure we aren't cancelling a policyholders cover without their permission.
As it is within the 14 day cooling off period we can cancel the policy back to the renewal date and refund any payment taken for the renewal.
When you purchased the policy you will have signed up to auto renewal and as we hadn't received instruction to cancel, the renewal processed automatically.
Thanks
The cycleGuard Team
Verified
Straightforward to insure my cycle and…
Straightforward to insure my cycle and I liked that I did not have to pay additional interest to pay the premium by instalments.
March 24, 2023
Verified
Verified
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