Happy with everything I received! Everything as described, however I wish the box had more padding or support for the items as some of the individual packages had popped open because they were rolling... See more
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Aside from eliciting squeals of delight when it arrives at CBHQ (a sure-fire sign that we’re on to a winner), it also has to exceed all our expectations (and often shift the goalposts altogether). These are the products you will. not. be. parted from – the jars you dutifully decant, the tubes you scissor open and the bottles you store upside down to ensure you don’t waste a single drop. Firm fixtures of make up artists’ kits, you’ll find these formulas jealously guarded backstage at fashion weeks and photoshoots, and also in the bathrooms of the AAA-List who choose these products for love (not money). Staggeringly efficacious, these do ‘what they say on the tin’ and then some… the only thing they will not do is disappoint.
United States
Replied to 98% of negative reviews
Typically replies within 24 hours
Generally service and range of products are excellent. But, for some products the shippment to Poland is not available. In the result, before payment you receive notification to delete product from chart. Moreover, payback program is available only for British customers. Although often orders I feel like I’m second category client.
love frequent beauty boxes that contain a variety of brands and products. Love the high value and current producrs. Love discounts, loyalty points, free delivery to Australia. Wish I could buy fragrances. It's very important for fragile items to be well packaged so items are not damaged, which does happen sometimes. Appreciate prompt customer service, especially with live agents.
I ordered from cult beauty several times and I’m always satisfied with my purchase and the services! Would highly recommend!
I can’t say it enough, I love this site!
Service is good and the brands and products they offer is very qualitative.
They offer various savior sets, which are such a good deal!
I have been ordering years from Cult Beauty and wil keep continuing that.
No one should order from this company. They take your money but never send the goods. By now, there are many similar complaints, so this is clearly a serious problem – or outright fraud.
I placed my order on 24 August 2025 and paid €609.48. Today is 16 October – nearly two months later – and I have still received neither my order nor a refund.
Cult Beauty keeps claiming they are “in contact with the courier to locate the parcel.” That is not true. I have a written confirmation from the courier, received six weeks ago, stating that the search for the parcel has been closed and that I must contact Cult Beauty for a refund.
Since then, I have repeatedly tried to get my money back – but Cult Beauty keeps responding with the same false statement that they are still investigating with the courier.
After almost 10 weeks of delays, contradictions, and excuses, I can only assume this is intentional deception.
Avoid this company at all costs.
It didnt take long before I received my package! I always order from cultbeauty for my Byoma milky toner and I love it!
Loved the big selection of products and the fact that it provided significant discount codes.
Quick and free delivery to Cyprus.
Very helpful customer service department and always with promotions
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