Cultbeauty Reviews 30,403

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the wide selection of products and brands, including those not easily found elsewhere. The website is user-friendly, and many consumers highlight the frequent discounts and offers available. People are also pleased with the quick processing and shipping, with some mentioning surprisingly fast delivery times to various countries. Consumers consistently praise the company's prices and the condition in which their orders arrive. The customer service receives positive feedback, with reviewers noting prompt, kind, and professional assistance in resolving issues. However, some reviewers express mixed feelings about their orders and would like to receive samples with their purchase.

Based on these reviews

Rated 4 out of 5 stars
Verified

Happy with everything I received! Everything as described, however I wish the box had more padding or support for the items as some of the individual packages had popped open because they were rolling... See more

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Rated 4 out of 5 stars
Verified

Super quick delivery, everything in perfect condition. The only thing is that they don't send any samples :(. I guess that's because they have very good promotions, so I'm happy with that and will con... See more

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Rated 4 out of 5 stars
Verified

Prompt delivery order from Australia so there is definitely a big mark up on the prices but good products ,items arrive well packed and in one piece 3rd or 4th time ordering I usually order things... See more

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Rated 4 out of 5 stars
Verified

Always amazing service LOVE that we can order products that are not yet available in australia via mainstream stores. packaged well and great shipping timeframe

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Rated 5 out of 5 stars
Verified

Fast delivery. It only took a week to arrive in Malaysia. However, the packaging could be improved by using a sturdier cardboard box, as mine arrived smushed on one side. Thankfully, the contents insi... See more

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Rated 5 out of 5 stars
Verified

I order from Cult beauty quite often and I am always very satisfied with everything. They often have great discounts and the shipping is fast (I live in the Netherlands and it usually takes 2-4 days).... See more

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Rated 5 out of 5 stars

On August 21, 2025, I made the order, but it arrived on October 10, 2025. The first package was lost on September 1, and I had been inquiring about my order every few days. They told me they were inve... See more

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Rated 5 out of 5 stars

I contacted customer service about a broken eyeshadow palette, and they were amazing! They explained everything clearly and handled the issue professionally. Within just one day, they shipped me a bra... See more

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Rated 5 out of 5 stars
Verified

I’ve accidentally discovered you because I was searching for a platform where I can buy makeup from certain high end brands that Sephora in USA is offering but it’s not easy to get them in Netherlan... See more

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Rated 5 out of 5 stars
Verified

I’ve been shopping on Cult Beauty for a while now, and it’s genuinely one of my favourite destinations for all things wellness and beauty. The site has an incredible range of products — from high-qu... See more

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Rated 5 out of 5 stars
Verified

Easy to navigate, huge variety and pretty competitive pricing. Love their combo packages to try new things. I’m in the Belgium and I have no trouble receiving the packages. Free shipping (when you’r... See more

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Rated 3 out of 5 stars
Verified

I like the variety of the products and brands, would appreciate if you could have additional brands such as Rare Beauty, First Aid Beauty, Prequel and Hous labs. Furthermore, I not always happy with... See more

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Rated 5 out of 5 stars

A quick response time and resolved the problem I was having with my order. Ncamisile, Jenal and Shanil were all so kind and gave a resolution to my problem. I got a refund for my order because it got... See more

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Rated 3 out of 5 stars
Verified

My order was sent with plain mail service, which in Greece is the worst way to have a delivery. They lie for trying to reach our address and mark as absence, when the mailman didn't even try to delive... See more

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Rated 5 out of 5 stars

I absolutely love shopping on Cult Beauty! They have an amazing range of high-end and cult-favourite makeup brands — everything from skincare to beauty tools in one place. The website is easy to n... See more

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Rated 3 out of 5 stars
Verified

Hello! Rating 3 because in the last order I added several products, restrictions on their delivery did not appear in the cart. And after payment and in the process of waiting for these products I got... See more

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Rated 5 out of 5 stars
Verified

Very happy with my purchase! It arrived safely and in perfect condition, and I can’t wait to open the advent calendar. I also love that they kept me updated on the package and the expected delivery da... See more

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Rated 5 out of 5 stars
Verified

I had a really great experience with Cult Beauty. The delivery was much faster than the estimated time, which was a pleasant surprise. The products I received are 100% original, the prices are fair,... See more

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Rated 5 out of 5 stars
Verified

I like buying at CB because they offer many brands and always have promotions... Also customer service is great if there is a problem with the package they solve iz really fast and with kindness.

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Rated 5 out of 5 stars
Verified

Everything perfect, as usual. I am very satisfied about my purchase because I love the Edit I bought, the price is very low compared to the value of the products inside. Delivery was smooth as it is a... See more

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Rated 5 out of 5 stars
Verified

I’m obsessed with Cult Beauty — it’s my go-to for everything wellness and beauty! From superfood supplements to the latest makeup drops and skincare must-haves, they’ve got it all. I love the endless... See more

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Rated 5 out of 5 stars
Verified

Great selection of brands and products, fast processing and shipping. Can't speak to their customer service of late, but a long time ago I did have a problem which they kindly and swiftly resolved. Th... See more

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Rated 5 out of 5 stars
Verified

Cult Beauty is one of my favorite online stores! I always find amazing deals and premium brands that aren’t easy to get elsewhere. Delivery to Romania is super fast and reliable, which makes the whole... See more

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Rated 5 out of 5 stars
Verified

I love shopping at Cult Beauty! They always have products I can’t find anywhere else in Europe, and the delivery is surprisingly quick. Everything arrives well packed and in perfect condition. It’s my... See more

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Rated 5 out of 5 stars
Verified

Website easy to navigate. Shipping is very quick considering its coming from the UK. Very good selection of products to choice from. Selected the shower collection to try from the Byoma range. Can't w... See more

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Rated 4 out of 5 stars
Verified

Variety of products and brand are amazing , giving 4 start for not receiving any samples and when I request for testers or samples been advised we don't send any samples which we need to try the pro... See more

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Rated 5 out of 5 stars
Verified

Ordered a Le Labo perfume on the site because they offered it at a pretty steep discount compared to the original retail price. Everything arrived safely and soundly, the perfume smells amazing and I... See more

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Rated 5 out of 5 stars
Verified

Everything was perfect, we had just a small misunderstanding with my order but they fixed it immediately and they were really kind. The delivery was a little bit slow but things like this can happen.... See more

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Rated 3 out of 5 stars
Verified

i like the fact that your website has a lot of brands which usually in italy aren't available but I tought to receive at least a sample after spending like 50€, and i think the delivery could be more... See more

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Rated 5 out of 5 stars
Verified

Ordered 2 products from Allies of Skin with great discounts and got an excellent gift from the same brand - not a one-time tester but a proper mini-product.

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Rated 4 out of 5 stars
Verified

I am very satisfied with my first order (hourglass palette), but a little disappointed with my second, because cultbeauty decided to send me Hermes lipsticks, but not Hermes nail vernis to Greece. Th... See more

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Rated 5 out of 5 stars
Verified

I recently ordered from CultBeauty and had a great experience. The website was easy to navigate and I found what I was looking for. My order arrived on time and well-packaged. Will definitely shop aga... See more

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Rated 5 out of 5 stars
Verified

perfect transaction as usual, great curated collections, good price and packaging. Decent shipping time, considering it has to go through custom. Will always come back.

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Rated 5 out of 5 stars
Verified

It's difficult to get things shipped to Malta from the UK, but they have made it possible for us to order what we need. Customer service is very prompt and efficient. Extremely helpful.

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Rated 5 out of 5 stars
Verified

The order was easy to place and it is ok that it take a longer to ship to the NL. I like Cultbeauty’s products because they are almost the same as Sephora’s, which is not available in the NL.

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Rated 5 out of 5 stars
Verified

Items arrived undamaged, got a good deal on them too. Also delivery was super fast and got my parcel a week before a set date.

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Rated 5 out of 5 stars
Verified

I bought a lot of times on this site, due to this I lost my gold status on Sephora, but it doesn't matter, here I can find everything I need with amazing discounts. Satisfied!

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Rated 5 out of 5 stars
Verified

Very good selection of beauty products and they are priced well even with international postage. I loved buying from Cultbeauty.

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Rated 4 out of 5 stars
Verified

All the prices are great, I waited one week for the delivery to Germany, so it's really ok. What i don't understand is, that I buy for 200-300 euros everytime and have never got any samples or prod... See more

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Rated 4 out of 5 stars
Verified

I love shopping at cult beauty a lot but the only thing that i hate is that it takes a veeryyy loong time for my shipments to arrive :(

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Rated 5 out of 5 stars
Verified

It’s always a pleasure shopping on Cult Beauty. The site offers an amazing variety of brands, an excellent status points program that rewards loyalty, and consistently efficient service. A flawless sh... See more

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Rated 5 out of 5 stars
Verified

Great collection although I am missing some big brands like Makeup by Mario. Excellent delivery time, thoughtful packaging.

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Rated 5 out of 5 stars
Verified

It's the first time i ordered.Realy reasonable prices and quite quick delivery considering the fact that it was shipped to Greece!

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Rated 5 out of 5 stars
Verified

CultBeauty is my favourite site for buying beauty products, easy to navigate, the best brands, orders are delivered quickly.

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Rated 5 out of 5 stars
Verified

Love Cult Beauty. Great service, great prices, and great at treating their customers with frequent offers and discounts.

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Rated 3 out of 5 stars
Verified

The Ordinary's glycolic acid packaging arrived in poor condition, all crumpled (the product itself is fine). The other product was in perfect condition, so I assume it wasn't a delivery issue.

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Rated 5 out of 5 stars
Verified

Great products at great price. They actively follow up and help in case of delays/issues with delivery. Thank you Cultbeauty! :)

Company replied

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Written by the company

Aside from eliciting squeals of delight when it arrives at CBHQ (a sure-fire sign that we’re on to a winner), it also has to exceed all our expectations (and often shift the goalposts altogether). These are the products you will. not. be. parted from – the jars you dutifully decant, the tubes you scissor open and the bottles you store upside down to ensure you don’t waste a single drop. Firm fixtures of make up artists’ kits, you’ll find these formulas jealously guarded backstage at fashion weeks and photoshoots, and also in the bathrooms of the AAA-List who choose these products for love (not money). Staggeringly efficacious, these do ‘what they say on the tin’ and then some… the only thing they will not do is disappoint.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

30K reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 3 out of 5 stars
Verified

Generally service and range of products…

Generally service and range of products are excellent. But, for some products the shippment to Poland is not available. In the result, before payment you receive notification to delete product from chart. Moreover, payback program is available only for British customers. Although often orders I feel like I’m second category client.

October 9, 2025
Rated 5 out of 5 stars
Verified

love frequent beauty boxes that contain…

love frequent beauty boxes that contain a variety of brands and products. Love the high value and current producrs. Love discounts, loyalty points, free delivery to Australia. Wish I could buy fragrances. It's very important for fragile items to be well packaged so items are not damaged, which does happen sometimes. Appreciate prompt customer service, especially with live agents.

October 8, 2025
Rated 5 out of 5 stars

Highly recommend

I ordered from cult beauty several times and I’m always satisfied with my purchase and the services! Would highly recommend!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

I can’t say it enough, Love it!

I can’t say it enough, I love this site!

Service is good and the brands and products they offer is very qualitative.

They offer various savior sets, which are such a good deal!

I have been ordering years from Cult Beauty and wil keep continuing that.

October 9, 2025
Rated 1 out of 5 stars

No one should order from this company. They take your money but never send the goods

No one should order from this company. They take your money but never send the goods. By now, there are many similar complaints, so this is clearly a serious problem – or outright fraud.

I placed my order on 24 August 2025 and paid €609.48. Today is 16 October – nearly two months later – and I have still received neither my order nor a refund.

Cult Beauty keeps claiming they are “in contact with the courier to locate the parcel.” That is not true. I have a written confirmation from the courier, received six weeks ago, stating that the search for the parcel has been closed and that I must contact Cult Beauty for a refund.

Since then, I have repeatedly tried to get my money back – but Cult Beauty keeps responding with the same false statement that they are still investigating with the courier.

After almost 10 weeks of delays, contradictions, and excuses, I can only assume this is intentional deception.

Avoid this company at all costs.

October 16, 2025
Unprompted review

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