I rang up, and finally booked an appointment after being sent to three different departments.
I was charge £160 for a fixed price repair and free parts, half (£80)to be returned if unrepairable, the engineer turned up on time and was courteous, he looked at the appliance felt the condenser, put a multimeter on it and said it that which is faulty, he went outside and made a call, he came back in and said its been written off so I should get an exchange, he then took some further photos made another call and said, your on the one off repair so Candy will be in touch to give you some options which they still haven't over one month later, he never attempted a repair even though he knew what the fault was, a week later I received an email saying it was unrepairable and we'll receive a refund, no offer of a new appliance which is in the T&C, since this email I have sent 8 emails, to differing departments, chasing up my refund, chasing up the offer of a discounted product if unable to repair, they haven't even had the courtesy to respond!
My advise is avoid at all costs, I'm a fridge down, and £160 down for someone to look and say yep its faulty!! crap service