KF

Kenneth Feather

United Kingdom

Reviews

Review of Berghaus

Rated 5 out of 5 stars

I always look up the technical details

I always look up the technical details, recommended use as well as the general description for the product. This end of the year I was looking for warmer items and these details were most helpful.

September 23, 2025

Reply from Berghaus

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Review of Ryoko

Rated 5 out of 5 stars

Clear and concise process

Easy form submission and clear options.

August 17, 2025
Unprompted review

Reply from Ryoko

Hello Kenneth,

Thank you for the 5-star review! We’re delighted to hear that you found the form easy to submit and the options clear.

Ryoko Support Team
https://support.getryoko.com

Review of QVC UK

Rated 5 out of 5 stars

Just the usual excellent service...

Easy to order, fast delivery - just the usual excellent service, like last week, last month and every previous time!

July 10, 2025

Reply from QVC UK

Thank you, Kenneth, for your wonderful review! We're thrilled to hear that you consistently enjoy our easy ordering process and fast delivery. Your continued support means the world to us, and we're delighted to provide you with excellent service every time.

QVC Customer Care

Review of QVC UK

Rated 5 out of 5 stars

Like the over-attentive waiter...

Excellent as usual. However, I do start to feel that your Trustpilot surveys are getting a bit like the over-attentive waiter that asks if you are OK ever few minutes, as you ask "how did we do" after not quite each delivery but with monotonous regularity!

June 24, 2025

Reply from QVC UK

Thank you, Kenneth, for your kind words and valuable feedback. We're delighted to hear you find our service excellent. We understand your point about the frequency of our surveys and will certainly take it into consideration. Your satisfaction is our priority, and we appreciate your continued support.

QVC Customer Care

Review of Matsato

Rated 5 out of 5 stars

I was impressed by the fast delivery…

I was impressed by the fast delivery and, though I have not yet used it, I have to say that the quality of the knife and sharpness do appear to be extremely impressive. What a pity I did not know that you also offer a knife sharpener BEFORE placing my order.

July 8, 2025

Reply from Matsato

Hello Kenneth,

Thank you for your valuable feedback and for highlighting this important concern. We are glad to hear that you were satisfied with our fast delivery service, but we take the safety and legal aspects of age-restricted products very seriously.

We are investigating the details of your delivery to ensure that our processes fully comply with all relevant regulations regarding the sale and delivery of knives. Your comments help us to identify potential areas for improvement, and we appreciate you bringing this to our attention.

If you have any further questions or details to provide, please contact us at https://support.matsato.com. Thank you for helping us ensure a safe and responsible service.

Matsato Support Team

Review of QVC UK

Rated 5 out of 5 stars

Fast and reliable

Fast and reliable, as usual. I do still have reservations about your systems, however, as the last two orders I have made on the internet your order confirmation email has quoted my incomplete address, which I have brought to your attention several times.

June 4, 2025

Reply from QVC UK

Thank you for your kind words, Kenneth. We're delighted to hear you find our service fast and reliable. We're sorry to hear about the issues with your address in the order confirmation emails. Please send your order details over to customer_careuk@qvc.com so that the team can help resolve this for you. Thank you for bringing this to our attention.

QVC Customer Care

Review of Yodel by InPost

Rated 4 out of 5 stars

A two hour window only two hours ahead is not very helpful.

I was not informed of the two hour window until half way through the day of delivery. This was too late for me to change my plans. Luckily the delivery was small enough to fit through my letterbox and therefore could be completed in my absence.

May 8, 2025

Reply from Yodel by InPost

Thanks so much for leaving a review and we’re glad you had a great Yodel experience.

Review of QVC UK

Rated 5 out of 5 stars

First class with only rare minor issues

I am a QVC fan and nearly everything goes like clockwork. Just occasionally there is a an issue, usually of a minor nature, which I discover. One such case is when using Q-cut, the easy-pay option is not always available but is still available when ordering on the internet.

April 19, 2025

Reply from QVC UK

Thank you, Kenneth, for your wonderful review! We're delighted to hear you're a fan of QVC and that nearly everything goes like clockwork for you. We appreciate your feedback regarding the easy-pay option on Q-cut and will look into this to ensure a smoother experience. Your insights help us improve our services. Thank you for being a valued customer.

QVC Customer Care

Review of QVC UK

Rated 5 out of 5 stars

Smooth and seamless

Smooth and seamless, as usual.

April 2, 2025

Reply from QVC UK

Thank you, Kenneth! We're delighted to hear that your experience was smooth and seamless, as usual. Your support means a lot to us.

QVC Customer Care

Review of Berghaus

Rated 5 out of 5 stars

Please make comparing items easier.

Quick delivery and excellent products are a good starting point. Perhaps it is me but I found when you spot a price, style or colour of a garment on your web-site, it is natural to look at alternative colours for example. Upon looking at the alternatives we often find there is a difference in the weight or grade of material, so it is not always easy to compare. It is because I was aware of this that I took a lot of trouble to compare like with like, so I ended up with superb products which met my requirements perfectly. Can't help feeling you could have made this easier though.

March 19, 2025

Reply from Berghaus

Hello,
Thank you for leaving a 5-star review!

We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.

We truly appreciate your support and look forward to welcoming you again soon!

Kind Regards,
Jane

Review of QVC UK

Rated 4 out of 5 stars

Why can't your suppliers get my correct address

I have dealt with QVC for many years with very few problems and I will continue to trust in your organisation. However, I recently ordered an item that will be delivered directly from the supplier. The address quoted for delivery is, once again, incomplete. This happens only when delivery is direct from supplier but undermines my confidence as there is no good reason for this to happen

March 6, 2025

Reply from QVC UK

Dear Kenneth,

Thank you for your continued trust in QVC over the years. We're sorry to hear about the delivery address issue with your recent order. We understand how this can be frustrating and undermine your confidence. Please send your order details over to customer_careuk@qvc.com so that the team can help resolve this for you. We appreciate your feedback and are committed to improving our service.

QVC Customer Care

Review of Berghaus

Rated 5 out of 5 stars

Berghaus are a pleasure to deal with

I have observed over recent purchases that your company is excellent at keeping the customer fully informed by email, at each stage in the process. In the event of a phone call your people are always polite and helpful. It is a pleasure to deal with your company at all times. Top marks!

February 13, 2025

Reply from Berghaus

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Review of Berghaus

Rated 5 out of 5 stars

Prompt and well informed.

Placing the order on line was straightforward, following the garment descriptions, and delivery was quick, taking only a few days. Berghaus kept me informed of transport arrangements at all times.

January 29, 2025

Reply from Berghaus

Hello,
Thank you for leaving a 5-star review!

We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.

We truly appreciate your support and look forward to welcoming you again soon!

Kind Regards,
Jane

Review of Yodel by InPost

Rated 3 out of 5 stars

Do not mess customers about.

I did not like being given TWO time slots on the day before the actual delivery, that caused me to wait in unnecessarily. I did like that the final delivery was on time the next day by a courier who was polite, pleasant and helpful.

February 6, 2025

Reply from Yodel by InPost

Thanks for taking the time to share your review and we hope to deliver a better experience next time.

Review of DPD UK

Review of QVC UK

Rated 5 out of 5 stars

Quick and straightforward...

I have never had a problem ordering with QVC - I used Q-cut, which I have always found quick and straightforward. I noticed recently that QVC have been messaging me directly on shipping and delivery details and wonder if this will be the norm in future or perhaps it was just during the recent snowfalls which were causing delivery delays.

January 4, 2025

Reply from QVC UK

Dear Kenneth Feather,

Thank you for sharing your positive experience! We're pleased to hear Q-cut has been quick and straightforward for you. Regarding the shipping and delivery messages, they were indeed sent due to recent weather disruptions. We aim to keep our customers well-informed, and your feedback is appreciated.

QVC Customer Care

Review of Richer Sounds

Rated 5 out of 5 stars

Just like it said on the tin...

I phoned my order through to my nearest store and asked for next day delivery and hey presto it arrived next day!

September 10, 2024

Reply from Richer Sounds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Review of First Class Watches

Review of DPD UK

Rated 5 out of 5 stars

Got the wrong house at first.

He saw a note pinned on my neighbours door, so assumed that was for him. After taking a picture of the note he then realised it was no. 8 not no.9. I was waiting at my gate when he came to see me and explained what had happened. He was very pleasant and polite.

July 20, 2024

Review of QVC UK

Rated 5 out of 5 stars

VERY LITTLE WAITING!

Products are normally despatched quite promptly from stock. For advanced orders the estimates quoted for availability are dependable. In either case the transport agent, usually Evri, inform delivery details I n advance, which I s also helpful.

June 3, 2024

Reply from QVC UK

Hi Kenneth, many thanks for your glowing review! We're thrilled to hear you're satisfied with our prompt dispatch and reliable delivery updates. We look forward to serving you again soon.

QVC Customer Care