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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products for their high quality and reasonable prices. Consumers appreciate the efficiency of the delivery service and how quickly their orders arrive. People also highlight the ease of ordering and the overall positive experience they have when purchasing products. Consumers report satisfaction with the service provided, noting that the company promptly addresses and resolves issues. However, experiences with customer service appear to vary, with some reviewers expressing mixed feelings. Despite this, many customers commend the customer service team for their helpfulness and efficiency in resolving problems.

Based on these reviews

Rated 4 out of 5 stars
Verified

Good machine, prompt delivery. I wanted to purchase the cleaning solution to go with the machine but it’s out of stock online. When I enquired about restocking time it turns out there are no plans to... See more

Rated 5 out of 5 stars
Verified

Spin mop with two buckets arrived quickly. I really like that you are always only putting clean water on the floor as the second bucket has all the dirty water from when you spin the mop. After spinn... See more

Rated 5 out of 5 stars
Verified

Product was as described, actually better quality than I had thought, trying to judge from pictures. My previous ironing board, a Beldray, had been going for around 20 years, and was a little heav... See more

Rated 4 out of 5 stars
Verified

Have to set temperature for different types of fabrics . But it’s ok But the other Beldray iron ultra ceramic is perfect 10/10. This one is not in stock

Company replied

Rated 4 out of 5 stars

After a rocky start when model number of vacuum cleaner wasn’t recognised so couldn’t register guarantee online I contacted customer service. That was also a rocky start mainly because I think it was... See more

Rated 5 out of 5 stars
Verified

Ordering the item requested was very prompt using web chat to get the right replacement part for our vacuum cleaner. Delivery was on time and delivered to our door. Return of an unwanted item was eas... See more

Rated 4 out of 5 stars
Verified

Product is exactly what we wanted. Only slight problem is the sellers website has a couple of similar items and the descriptions are 99% identical which made us cautious about ordering online.

Rated 5 out of 5 stars

Broken Iron. From start to finish the customer service has been excellent, emails being answered promptly, keeping me up to date on everything that’s been done. From my first email reporting my iron... See more

Rated 4 out of 5 stars
Verified

My second Airgility vacuum, great value, effective cleaning and easy to manoeuvre. I don't understand the points system and how to redeem them, I bought a brush head and despite having hundreds of poi... See more

Rated 5 out of 5 stars

The chat response with Alexsandra was almost immediate and the outcome perfect. This is the kind of customer service that sets decent manufacturers apart from all the rest. Many thanks, Dale

Rated 3 out of 5 stars
Verified

I have not yet had time to use these machines - was put off even trying yesterday when I opened the steam cleaner. Hope the hoover is less complicated.

Company replied

Rated 5 out of 5 stars

I had a Beldray Airgility Pet Vacuum cleaner that was brilliant. I had taken out a 3 year warranty on it. A few weeks ago it stopped working and Beldray were excellent after trying a few things it s... See more

Rated 5 out of 5 stars
Verified

Great suction and not a bad price at all. I have seen others complain about the pole breaking, we have only been using for about a week in a small 2 bedroom flat, I am hoping that will not happen he... See more

Rated 3 out of 5 stars
Verified

Products fine delivery awful it was 10pm and parcel thrown over back gate instead of using front of property

Company replied

Rated 5 out of 5 stars

The customer service agent dealt with my enquiry regarding a faulty item swiftly and efficiently. I was able to have positive two-way discussion in order to resolve the matter when a compromise needed... See more

Rated 5 out of 5 stars
Verified

Good service from this company, goods delivered in two consignments but all that was ordered eventually arrived. Well packaged and no damage whatsoever. Well done.

Rated 4 out of 5 stars
Verified

I am pleased with the delivery time and the product but was frustrated with the very limited quick guide provided. I went onto the Beldray site and eventually found a full guide to download.

Rated 5 out of 5 stars

I contacted Beldray customer support for advice about my cleaner which had stopped working. The agents were very helpful, I sent the photos they had requested and after eliminating several possible ca... See more

Rated 4 out of 5 stars
Verified

Product arrived as stated in delivery information. I ordered two items thinking I was ordering two single items as the description didn't mention it was a two piece item, so I ended up with 4 instead... See more

Rated 5 out of 5 stars
Verified

Fast Delivery. Useful information on website enabled me to buy airer separately and it's perfect. Dry clothing in a couple of hours. Brilliant!

Rated 5 out of 5 stars
Verified

Quick delivery, easy setup, dont overload the maiden and you'll have things dry in no time. Just as cheap as using a dryer but at less cost to buy

Rated 5 out of 5 stars
Verified

It was easy to order the product, it was available for quick delivery, it was the right price and we have already got one of these which we use regularly. The product is lightweight, well balanced and... See more

Rated 5 out of 5 stars
Verified

It's brilliant! Drys a large load in about 3 hrs as opposed to three days on the airer. Honestly, it's such an improvement. It's great to get everything washed, dried and away on the same day. Would h... See more

Rated 5 out of 5 stars
Verified

I am impressed with the speedy delivery very well packaged. I have used the item once briefly just to make sure it was working all is ok Looking forward to getting my washing dry quickly

Rated 4 out of 5 stars
Verified

They promised to notify me when a product came back into stock. However, 4 months later I checked the webs myself, only to find it listed. Very disappointing as there was only one left, which I b... See more

Rated 5 out of 5 stars
Verified

We have used our product which is giving a service over and above what we expected. Fabulous prices alongside a excellent team service. Many Thanks. A satisfied customer. Judy Embrey

Rated 5 out of 5 stars

I had an issue with a Beldray Vacuum cleaner I purchased recently. The communication was smooth and the matter was resolved efficiently and to my full satisfaction in a timely manner by the customer... See more

Rated 5 out of 5 stars

Contacted Beldray via webchat as I was finding it difficult to order replacement tank for my iron. Apparently, you can't order from Ireland. It was all sorted in minutes with them offering a replaceme... See more

Rated 5 out of 5 stars

This company are first class on customer service. After having issues with a product they responded so quickly and politely to resolve the matter. So refreshing to see customer care backed up by actio... See more

Rated 5 out of 5 stars
Verified

I have given 5 stars because of quality of cover and the raised rack plus the heater itself. I have not used yet but have every confidence seeing the items. 🤞I’m right.

Rated 5 out of 5 stars
Verified

On knowing we were going to be out when our parcel was delivered I left a note for the driver to leave it with neighbours which he did and inform me which one he left it with which worked well ,simple... See more

Rated 5 out of 5 stars
Verified

Easy to use the website. Set up the back in stock email which was received when the item I required came back in stock. Received the item quickly once ordered. Excellent service from start to finish �... See more

Rated 5 out of 5 stars
Verified

Apart from delay of six weeks waiting for item to be back in stock delivery and service was excellent with staff being exceptionally helpful

Rated 5 out of 5 stars
Verified

I've used this drying gadget for the first time and absolutely love it. Speedy drying time and lovely and warm. Feel like sitting inside it. Anyway, love it. Great for the size of the loads I do. Arou... See more

Rated 5 out of 5 stars

I had a problem with a lightweight vacuum cleaner I recently purchased and was just out of time to register the guarantee. Nevertheless, on production of proof of purchase to Beldray the company's rep... See more

Rated 5 out of 5 stars
Verified

Very helpful, the delivery address wasn't quite correct, they corrected it, then the courier didn't deliver, but Beldray sent another one out. They kept in contact with me throughout.

Rated 5 out of 5 stars
Verified

The speed with which the package arrived was excellent, especially as I really needed it. I was very pleased and surprised. Thank you very much.

Rated 5 out of 5 stars
Verified

Very good service ordered a Halgon heater good price and 2 year guarantee and can replace blubs

Rated 5 out of 5 stars
Verified

Excellent service. Goods arrived on time and in good condition. Very fast service. Would recommend to anyone.

Rated 5 out of 5 stars
Verified

An easy search on the website for what I needed and good value speedy delivery.

Rated 5 out of 5 stars
Verified

A very good product for a good price: my second one. This one has more suction and is quieter than the previous one,though the previous one was a different model number.

Rated 4 out of 5 stars

There is no way to communicate by phone and I am having horrendous issues with their courier Yodel. Will not order again and will open a case with Klarna. An update on this, parcel finally receiv... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Beldray. Emily P. from the customer service team was incredibly helpful and went above and beyond to resolve my issue quickly. She kindly arranged a replacement item... See more

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Company details

  1. Home Goods Store
  2. Bathroom Supply Store
  3. Countertop Store

About Beldray

Written by the company

Beldray

Beldray started as a family business in 1872 and, almost 150 years later, is now recognised throughout generations as the number one brand for housewares, providing innovative and great value products for every room in the home. The first manufacturer of the adjustable ironing board, Beldray continues to bring convenient cleaning, laundry and home solutions to mass market.

Times may have changed since we started, but our customers are still at the heart of what we do. Which is why we continue to create affordable and time-saving solutions for daily life. Engage with our brand, buy Beldray products and make a house full of memories, not mess!

See our latest ranges for yourselves @beldrayathome on Instagram, Beldray on Facebook, or via our website www.beldray.com

Get in touch

Our friendly and efficient customer service team are happy to help with any queries, just head to www.beldray.com and start a live chat.

Beldray

Written by the company

A product for every room in your home
Our history and long-standing heritage give us the confidence to say that Beldray is a ‘household word for quality.’ Always looking ahead, we are constantly developing our ranges to keep Beldray at the forefront of innovation; a company of the future. Our products are designed to be used in every area of the home, creating affordable and time-saving solutions for daily life.

Our Shipping & Guarantee Policies

Free shipping & 12 months guarantee

We provide free delivery to our customers on all orders above £15 and also offer a standard 12 month guarantee on all purchases subject to terms & conditions.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 4 out of 5 stars
Verified

Have to set temperature for different…

Have to set temperature for different types of fabrics . But it’s ok
But the other Beldray iron ultra ceramic is perfect 10/10. This one is not in stock

October 1, 2025
Beldray logo

Reply from Beldray

Good Morning,
Thank you for taking the time to leave a review.
We appreciate your feedback regarding the need to adjust temperature settings for different fabric types.
While this is a feature designed to ensure optimal care for various materials, we understand it may require some adjustment initially.
Please be assured that I have reached out to you directly regarding this to offer any assistance you may need.
Kind regards,

Rated 1 out of 5 stars

Poor durability and disappointing customer care - expected better from Beldray

I purchased a Beldray 3 Tier Clothes Airer from Tesco in 2024, expecting it to last for several years of normal household use. Unfortunately, the frame suffered serious structural damage just over a year later and is now unusable.

I also own another airer (different brand, Minky) bought at the same time and used under identical conditions — that one remains in perfect condition. This clearly suggests a quality or design issue rather than misuse.

When I contacted Beldray, I was told that because the product wasn’t registered and was over 12 months old, there was nothing they could do. This is disappointing, especially when other brands like Addis now offer a 3-year guarantee with no registration required.

For such an established brand, this level of durability and customer support is unacceptable. I hope Beldray seriously reviews its quality control and after-sales service standards.

I would be happy to update this review if the company provides a fair and reasonable resolution.

October 8, 2025
Unprompted review
Beldray logo

Reply from Beldray

Good Afternoon Kitty
Thank you for taking the time to leave a review. We are genuinely sorry to hear about the issues you've encountered with your 3 Tier Clothes Airer.
We understand how disappointing it must be when a product doesn’t meet expectations, especially when you've taken care to use it properly.
Please be assured that we have requested your contact details so that we can reach out to you and come to a satisfactory resolution.
Thank you again for your feedback. We value your input and hope to restore your confidence in our brand.
Kind Regards,
Emily

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