Assured Pharmacy Reviews 15,009

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, approachable, and professional staff, highlighting their helpfulness in resolving issues and providing support. Many reviewers appreciate the straightforward and confidence-building process of ordering medications, particularly ED meds, emphasizing the value of clear communication and readily available assistance. Consumers also value the discreet and efficient service, including prompt delivery options and a user-friendly website. People report satisfaction with the quality of service, noting the reliability, speed, and professionalism. The pharmacy's proactive communication, including timely responses to emails and phone calls, is well-received. Consumers appreciate the support and advice offered, with some specifically mentioning positive experiences with weight loss treatments and consultations. Overall, reviewers express high levels of satisfaction and recommend the pharmacy for its excellent service and customer care.

Based on these reviews

Rated 4 out of 5 stars
Verified

Thank you for recent delivery and service. Service was excellent. I might have given 5 stars completely and not filled in any comment. However I have now found more than 1 on line supplier who of... See more

Rated 4 out of 5 stars
Verified

Assured pharmacy is just the best The best delivery 🚚 service I have ever known,Time after time they never cease to amaze me.They are a great team very very helpful and obliging.... See more

Rated 4 out of 5 stars
Verified

All good. Slight hiccup with the re-ordering and automatic discount that should have been applied at checkout, but the young lady at the end of the online chat was incredibly helpful, sorted things wh... See more

Rated 4 out of 5 stars

Ordering Mounjaro was a simple process Enter details Give card details (payment sits as pending) Download photos Telephone consultation Order approved and sent 6 days from ordering... See more

Rated 5 out of 5 stars

Brilliant service. Amazing follow up communication too. Delivery was prompt and honestly cant fault any part from order to delivery. Will definitely use this company again.

Rated 5 out of 5 stars

These guys are amazing! Soooo much better than Numan who I was with originally for Mounjaro. No fuss, quick delivery, great updates and much better pricing. They have been extremely proactive once the... See more

Rated 5 out of 5 stars

Excellent pharmacy . I have used for 4 months on weight loss, they are always on time, i always get update e mails asking for information. they have contacted my GP its on my records. Every time I... See more

Rated 5 out of 5 stars
Verified

I have been taking Mounjaro , supplied by Assured Pharmacy, for just over 3 months and I am very pleased with the results having lost just over 1 stone in weight. Throughout they have been in contac... See more

Rated 5 out of 5 stars

Ordered 6x28 of Finasteride for ONLY £19.99. The brand they send/sent is Accord. This brand is well regarded, as they are the first generics to be produced, post patent expiration. As long as you are... See more

Rated 5 out of 5 stars

Have used this company for a few years and have absolutely no negative feedback to share. They have always been polite, professional and efficient. There service and prices are second to none. On... See more

Rated 5 out of 5 stars

Maisy assisted me on Friday 15/08 and helped me with an urgent order for my Mounjaro pen, it was delivered the next day by courier! I recommend her efficient and very professional service! Thank you... See more

Rated 5 out of 5 stars

Easy questionnaire to complete with sensible questions. Preparation for sending products seemed slightly slow but I guess required sign off by trained staff. All arrived ok and undamaged

Rated 5 out of 5 stars

Been using Assured Pharmacy for many years. Great website, easy to navigate and order. My orders have always been dispatched either same day or next day if I order later in the day. Never had a proble... See more

Rated 5 out of 5 stars

I came across Assured Pharmacy, as I was looking for a pharmacy that was able to approve my prescription on the same day and arrange next day delivery with my Mounjaro pen. Summer was incredibly helpf... See more

Rated 5 out of 5 stars

I’ve been really impressed with the quality of service from Assured Pharmacy. They stayed in regular contact, patiently answered all my queries, and made the whole process straightforward. Great servi... See more

Company replied

Rated 5 out of 5 stars
Verified

Always perfect service, if any problems also Always a lovely Lady here to help you ,cab not ask for more just perfection. Thank you assure pharmacy..

Rated 5 out of 5 stars

Great company to deal with. Prices are better than anywhere else. Received my order promptly, and was kept up to date by email or phone for repeat orders. Orders always arrive next day.

Company replied

Rated 5 out of 5 stars

I ordered Finasteride for the first time online with Assured Pharmacy. I found the website easy to navigate and I was able to quickly complete the required questionnaire. There was an 'offer' availabl... See more

Company replied

Rated 5 out of 5 stars
Verified

I have found all members of the AP team to be excellent at communicating with their clients in a very timely way. They have always responded to e.mails and phone calls within 24 hrs. Customer servic... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with Assured Pharmacy, customer care has been amazing. Careful consideration is given to suitability including a phone consultation and uploading photos. Sent info through to my... See more

Rated 5 out of 5 stars

i have been using weights lose for 3 months and it's absolutely work!! For me I'm loss my weight for 5 kg. Feelings confident more than before I still have 5kg more to go so I'm looking forward for... See more

Company replied

Rated 5 out of 5 stars
Verified

Well constructed website. Easy to reorder all details already filled in,just 1 question to answer and straight to payment again with details filled .

Rated 5 out of 5 stars
Verified

Excellent service from assured pharmacy and the staff very friendly and helpful... Not so impressed with DPD courier service tho... Regards Nick...

Company replied

Rated 5 out of 5 stars
Verified

Almost immediate response to order, and importantly confirmation of dispatch. Choice of delivery from 1st class standard to tracked, and got replied to quickly on the one occasion in many years when... See more

Rated 5 out of 5 stars

Always very helpful, dealt with them now for about 4 years never any problems also quick delivery. Thanks

Company replied

Rated 5 out of 5 stars
Verified

Friendly and efficient service, would recommend to all with a little ED problem, or a younger wife ,ha ha .many thanks.

Rated 5 out of 5 stars

I have been using Assured Pharmacy for a number of years and have always found there service excellent. good website, fast and efficient service and also competitively priced.

Rated 5 out of 5 stars

Decent price, quick service, free delivery, all plus and no minus, its a pleasure to deal with them.

Company replied

Rated 5 out of 5 stars
Verified

I have always found Assured Pharmacy very helpful as I recently had to update my change of address and the lady could not have been more friendly and received my order in no time, so makes me feel ass... See more

Rated 5 out of 5 stars
Verified

Excellent service and prompt delivery cannot fault and has given an old bloke his smile back.

Rated 5 out of 5 stars
Verified

As ever, a discussion over the phone with the very helpful staff resolved a couple of issues I had regarding the right dose for me, as I work towards what will suit me best. Approachable, yet profes... See more

Rated 3 out of 5 stars
Verified

After being a regular customer and therefore you have a complete history of my health and medication, I was surprised that my order was delayed until I answered more questions about my health.Reassur... See more

Rated 3 out of 5 stars
Verified

I don`t usually have any problems with Assured Pharmacy, however, my latest experience wasn`t good. I placed my order for my usual medication, but i received the wrong strength. This was partly my own... See more

Rated 3 out of 5 stars
Verified

I have been buying the same treatment for three monthsand i alway selected the i month supply as this was an amount that i could reasonably afford, However during my last purchase I was only given... See more

Company replied

Rated 3 out of 5 stars
Verified

Sorry still disappointed with service due to this Virus.you are a great team and I know its hard to please everyone you can only do your best. . Deliveries are late but @ leas... See more

Rated 3 out of 5 stars
Verified

Second time of using first time product didn't arrive, so they sent again, This time no product arrived so checked tracking and it's been signed for but no by me as was at work when it arrive. 3... See more

Rated 5 out of 5 stars
Verified

The service from this Pharmacy is truly excellent. You can order on-line, or, if you need to talk to someone, the ladies at the end of the phone are professional, helpful, understanding, and caring.... See more

Rated 5 out of 5 stars
Verified

Superb service all round. From receiving a polite email reminding me I might wish to reorder my prescription, to simply accessing my account ( all very quickl), being asked to fill in any informatio... See more

Rated 3 out of 5 stars
Verified

They provide a service that I appreciate, but, many times, I have fallen foul of a total inability to work out how to use their on-line site ordering process that reaches me by E-mail. Placing an orde... See more

Rated 3 out of 5 stars
Verified

I am normally very pleased with the service I receive, but this time round I posted a question related to the order I was wanting to make. BUT unfortunately I never did receive a reply to my question... See more

Company replied

Rated 3 out of 5 stars
Verified

My experience as such was very pleasant and straightforward. However, it is now 8 days since my prescription was posted, first class and I have still not received it. By comparison, and at the same ti... See more

Company replied

Rated 5 out of 5 stars
Verified

The staff at Assured are friendly, approachable, helpful, and completely professional. This is my go-to place for my ED medications. I have them delivered to my local Post Office, so I can collect the... See more

Rated 5 out of 5 stars

I guess that ordering ED meds can be a hurdle for a lot of guys, including myself. But with Assured Pharmacy, the process is straightforward and confidence-building. Yes, you have to answer quest... See more

Rated 3 out of 5 stars
Verified

I was very pleased with the setup of ordering , paying and the packaging. However, we both work all day and the package was left at The Post Office parcel depot which was miles away. It would have bee... See more

Company replied

Rated 3 out of 5 stars

Firstly I think it's important to mention I only trust Assured Pharmacy with my Viagra script. The tablets are genuine. A doctor approves the order then a pharmacist checks it and your order i... See more

Rated 5 out of 5 stars
Verified

Can’t be more pleased with Assured Pharmacy. Very quick and easy to use, good professional service and discreet too. Always deliver on time as well. Full marks all round

Rated 5 out of 5 stars

Absolutely thrilled with Assured Pharmacy Their service is always reliable, fast, discreet and professional. Couldn’t possibly ask for more than that

Rated 5 out of 5 stars
Verified

As always, very good, quick, discreet and speed service! Delivered next day as usual too. Couldn’t be happier with this company

Rated 3 out of 5 stars

Using this pharmacy was frustrating delays, missing items, and poor customer support made every order stressful. I almost gave up on online pharmacies altogether until I stumbled on +1 229 848 4204,... See more

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Company details

  1. Pharmacy

Information provided by various external sources

Assured Pharmacy is an online pharmacy and prescribing service based in the UK. We're fully regulated and committed to an amazing customer experience.

About Assured Pharmacy

Written by the company

Lowest UK Prices
We offer a no quibble price promise on all purchases. Find a cheaper price elsewhere and we'll refund you the difference.
UK Sourced Medicines
We only source our medicines from UK suppliers, and where possible, from UK manufacturers. We want our customers to feel safe in the quality of our medicines.
UK Based & Trained Staff
Our Pharmacy is based in Wilmslow, Cheshire. You can call us here in the UK, not an overseas call centre. Our prescribers are GPHC registered and based in the UK.

Assured Pharmacy Guarantee

We Love Our Customers

We check prices regularly to ensure our customers get the best prices. Find a cheaper price and we'll refund the difference. We also guarantee to supply only UK sourced medicines, and where possible, UK manufactured medicines. We support British industry.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

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1-star

Replied to 21% of negative reviews

Typically takes over 1 month to reply


Rated 1 out of 5 stars

I had a deeply disappointing experience…DO NO TO DEAL with Assured Pharmacy

I had a deeply disappointing experience with Assured Pharmacy. From the outset, they failed to provide clear information about delivery dates, and despite numerous attempts to contact them via phone and email, I received no response. Their customer service is practically non-existent — they ignore calls and completely disregard customer correspondence.

Most concerning of all, they do not seem to prioritize data protection or privacy. I found their handling of personal and medical information to be unprofessional.

Furthermore, they took my money promptly but failed to deliver the products, and they refuse to issue a refund due to their own lack of transparency and accountability. This company appears to be more interested in taking payments without fulfilling their obligations.

Overall, I would strongly advise everyone NO TO DEAL with Assured Pharmacy. They seem to be a company that will happily take your money and provide little or no service in return.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Amazing follow up communication too. Delivery was prompt and honestly cant fault any part from order to delivery. Will definitely use this company again.

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Utterly terrible customer service

Utterly terrible customer service. Countless calls, emails, social media contacts and portal messages to cancel an order and obtain a refund with no reply or aknowledgement.

Avaid this company at all costs!

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

Only pretend to care

This recent mounjaro crisis has sorted the wheat from the chafe and Assured Pharmacy are the latter. They sent various emails in August saying nobody could have a second pen if they'd already had one that month, but equally bragging they had loads of stock and had cancelled over 1,000 new customer orders. I needed a second pen in August due to going away start of Sept when my next pen was due. Did they respond to me or help me in any way? No. Totally happy to leave me high and dry. Had a mad dash to go elsewhere and try and get something as a brand new customer. Lucky for me I did manage it. Even now they've still made no contact.

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

Shocking service

Shocking service - cant speak to anyone, emails unanswered. Sent 6 emails no response - spoke to someone and promised call back 3 times and didnt happen, then they took money from my account for an order i was trying to cancel. Deliberately dont ring back so they get your money then send out the order which you cant return

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

A company that ignores its customers

Waiting for confirmation of my next delivery yet seems to have been replaced with a 3 month review when i've been a customer for a month. Have booked 2 review appointments and not received calls for either appointment. Have sent emails asking what is going on, receive no reply.
I'm fully aware of the price increase and generic correspondence being sent out. But that doesn't excuse ignoring a customer's emails and appointments.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Assured…

Excellent experience with Assured Pharmacy, customer care has been amazing. Careful consideration is given to suitability including a phone consultation and uploading photos. Sent info through to my Dr with my consent and have provided further email updates sometimes daily and definitely weekly. Since the price rise announcement the company have been fully transparent and provided options and a consultation to discuss next steps. It is refreshing that Assured Pharmacy are prioritising current customers, not allowing pre-orders and ensuring all August deliveries are on time. Thank you for your continued support. One final thing, I have had no problem getting a phone response to my questions and has been on the same day too.

August 24, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

They don't accept new customers but they happy to take their money. They took the money for the order and then went silent. They haven't responded to emails in six days.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

These guys are amazing

These guys are amazing! Soooo much better than Numan who I was with originally for Mounjaro. No fuss, quick delivery, great updates and much better pricing. They have been extremely proactive once the news of the price increase hit the media. We are getting constant updates, alternative offers, great support and they are prioritising existing customers over new business and anyone trying to transfer across. In fact they cancelled 1000 transfers so they could focus on their existing customer base and ensure there was enough supply for everyone who is already with them which I think is fantastic. Can’t fault them.

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS, Assured Pharmacy take your money with no intention of prescribing medication.

AVOID AT ALL COSTS! Took my money and refused to send medication as they are not taking new customers. Very rude and condescending staff who were not bothered that my money had been taken under false pretence. Was promised a refund with confirmation which was another Lie. Now still out of pocket with no idea if/when I may receive a refund.
It seems to me from this experience and the reviews that assured pharmacy are happy to keep hold of customers money when they have no intention of prescribing medication or refunding.

August 15, 2025
Unprompted review
Rated 1 out of 5 stars

disappointing and frustrating

My experience with this service was extremely disappointing and frustrating. I've encountered a significant lack of information throughout the entire process. After submitting my initial request, I had to email three times just to get a reply, and it took three days to get an answer.
When I finally received a response, I was simply told that I needed to provide more documents and schedule more appointments. The company's communication is very poor, and it feels like they intentionally withhold information, which significantly delays the process.
I highly recommend that you give yourself at least one month before placing an order to account for these delays and the frustrating back-and-forth communication. The lack of proactive communication and the slow response times made this a very negative experience.
And 7 days wait for refund!!!!!!
Save yourself and order from other farmacy

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent pharmacy

Excellent pharmacy . I have used for 4 months on weight loss, they are always on time, i always get update e mails asking for information. they have contacted my GP its on my records. Every time I e mail to ask a question they reply immediately. don't understand the bad reviews . I'm so happy I choose these and not the big Med Express company. I would recommend 100%

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

WARNING ⚠️ If you are a diabetic DO NOT…

WARNING ⚠️ If you are a diabetic DO NOT use this company!!!

I filled out the questionnaire honestly stating that I was a diabetic on diabetic medication, they told me I was eligible for the weightloss medication, they took my money and I made an appointment for a call later than day. Only to be told that they can’t prescribe to people with diabetes! Well if that was the case why for you take my money knowing full well I was a diabetic??

Now I have to wait 3-5 working days for a full refund!

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

You are completely crazy and thieves!!

You are completely crazy and thieves!!! I wrote you several emails to tell you that I could not do the second and third dose because your pen did not work and I sent you a video as proof. The only thing you were able to see was that the liquid had ended up in the syringe while you preferred not to say anything about the plunger that did not go down and two needles still not used! No refund!!! Now you have taken the money from my account and are sending me the second dose of 0.5 ml. This pharmacy does not care about the health of patients but only about selling! I do not authorize you to take any more money and I immediately want a refund of the money you took for the second dose!
Thieves! You sell products that do not work!

Laura Simbari

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

Don't order medication from this company

I strongly advise against engaging with this company due to their apparent lack of commitment to staff training and compliance with data protection regulations. It is concerning that they do not provide adequate training to their employees, including essential areas such as GDPR compliance, which is a fundamental requirement under UK law . Furthermore, I was disheartened to learn that an employee was dismissed following a customer complaint about being asked to repeat their surname multiple times—a situation that raises serious concerns about potential discrimination. This incident suggests a failure to support staff appropriately and a lack of sensitivity to cultural differences. Such practices not only undermine employee morale but also pose significant risks to the company's reputation and legal standing.

June 2, 2025
Unprompted review

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