Arlo & Jacob Reviews 684

I thought the shopping experience we had at the Bath store was a thing of the past, but we were pleasantly surprised with the staff and later all our dealings with Arlo & Jacob. We ordered bespoke l... See more

We ordered an Arlo & Jacob Zachary Corner sofa and filler unit. The order was delivered on time and efficiently installed in our home. The sofa is of the highest quality and completely transformed... See more

An excellent experience from start to finish. I had a really useful video call with in house designer Abigail Cowley, which was incredibly useful and I actually chose different sofas than I was origin... See more

From the moment we stepped into their store in Bath we were made to feel welcome. There was no hard sell just a desire to help. We had a vague idea of what we were looking for and Olivia was very hel... See more

So far our experience has been wonderful. We spent a long time at the beautiful and calm store in Bath. Fiona was so helpful and knowledgable, talking through ideas, dimension and fabrics and helping... See more

We had incredible service from Arlo and Jacob. It all started at the Marlow showroom with the team giving us many ideas for our home. We chose a Henry sofa, Agatha chair and Ferdinand chair. We cou... See more

From the shopping experience in the Tunbridge Wells store, to being kept up to speed about the order, everything was so efficient and such a friendly team. The delivery team were equally friendly, che... See more

We were keen to try out our chosen model (Grace) before committing which involved visiting three different showrooms. The staff in each were all helpful and professional. Ordering was straightforward... See more

We are really happy with our sofa, it looks beautiful and is very comfortable. We had a small problem which was resolved quickly and efficiently. The customer service team were great.

We recently ordered an Otti corner sofa and two rex swivel chairs they are so comfortable. The choice of fabrics is so extensive and the staff in the Ely store were so patient and helpful putting toge... See more

I am thrilled with my new Zachary sofa. It’s beautifully made, chic, refined and most importantly really comfortable. The finish is impeccable. Well done to their factory staff & upholsterers ! T... See more

We have made quite a few purchases from Arlo & Jacob over a number of years so can testify to the quality and longevity of the products. We have 5 sofas of various sizes and styles. A love chair and a... See more

i dont usually write reviews but i wanted to say how amazing the customer service in the Bristol store was on Thursday. Perhaps the best service i have had anywhere for 30 years. Fiona was fabulous -... See more

Excellent. Great service from beginning to end, staff couldn’t have been more helpful. Was kept fully informed all through and delivery was seamless with a great delivery team too. British made furnit... See more

Arlo and Jacob were really friendly and could not have been more helpful - despite the fact we practically moved into the shop due to our indecision! They let us take lots of samples, answered all our... See more

The team in the Ely showroom were brilliant and so helpful. They gave honest advice and tips and we didn’t feel rushed or pressured in any way. The sofa itself is perfect, we are delighted with the co... See more

The team in Guildford were fantastic and helped us customise our sofa. They were extremely patient whilst we tried practically every combination of styles and colours in the shop. The delivery g... See more

We were looking for a compact corner sofa for a small space and the product is great, feels very well made, sturdy and comfortable (went with the Ferdinand Small Corner). As soon as we got it we mana... See more

I have had the best experience shopping with Arlo and Jacob in Guildford! I had been looking for a sofa for well over a year unable to make a decision despite sitting on some great sofas! St... See more

Arlo and Jacob's beautiful store at Ben's Yard, Ely, was the perfect place to relax whilst choosing our new sofa. We had an idea of what we wanted, then the team at Arlo and Jacob gave great advice to... See more

I had a wonderful experience of Arlo and Jacob from start to finish. Rob the Harrogate manager was excellent, really lovely and personable in his manner and great attention to detail in his follow-up... See more

Just wanted to say thank you so much for arranging for us to see the gorgeous Leon sofa, we both felt so welcome, in fact the whole experience of buying our gorgeous new sofa has been amazing. Th... See more

We shopped at the Marlow branch and all the staff were very helpful and knowledgeable. We had bought a sofa which was ideal and returned to buy a chair in a different style and fabric. Both are very... See more

Wonderful customer service and amazing product! We decided on the Hector sofa with caprini (old gold) fabric. We were told it would be 8-12 weeks before we would get in; however, to our delight it arr... See more

I’ve received my sofa, and it’s even more stunning than I imagined! It perfectly fits the space and light. The installation team was excellent, and the in-store service was fantastic. I visited sever... See more

The staff at the Bath show room were kind and welcoming. We took a long time to make a decision about colour of sofa we wanted. We did not feel pressured, instead we took home swatches to help us, an... See more

I learned of Arlo & Jacob through a friend whose sofa I admired. I have never ordered a custom sofa online, so I was unsure if this would work out, but there was a lot of information to help me on th... See more

We ordered the Pip footstool and are delighted with it. Nothing was too much trouble, we asked for an extended deliver time as we were out of the country. The delivery guys were great, nothing was too... See more

From showroom to delivery I couldn't have been happier. Having previously bought from well known high street brands, I was taken aback by how personal the experience felt. They really made sure we we... See more

Thank you for the incredible customer service - two years after buying our sofa and footstool (which we adore) we had some issues with two of the legs on our footstool and despite being bought over tw... See more

This is the fourth time I have purchased furniture from Arlo snd Jacob. I would not consider anyone else. British made to the highest standards. Absolutely beautifully crafted. The icing on the cake i... See more

Top experience from beginning to end. The show room staff were very knowledgeable and helpful. We were kept informed throughout the wait from ordering to ready. The recommended clearance people were c... See more

We bought an Otti L-shaped sofa which looks absolutely fantastic and has transformed our room (It’s soo comfortable), but when it arrived there was a small fold in the velvet on a seam. I mentioned t... See more

The level of care and support we received has been exemplary, from the sales team in the Guildford shop to the two gentlemen who delivered and installed the sofa and two chairs. After visiting a few l... See more

Lovely and welcoming staff in Solihull store. Extremely friendly and nothing was too much. The A&J store makes you feel you are being welcomed into a large sitting room. I ordered the sofa on the phon... See more

Just ordered our first Arlo and Jacob sofa, however via the Outlet. We’ve been speaking to Jess from the Solihull store for a few weeks about options etc and she’s been amazing. Popped in to... See more

A fantastic journey from start to finish—I couldn’t recommend Arlo &Jacob highly enough. My experience at the Bath store, from Fiona and Abi’s assistance in deciding a sofa to the delivery by Lal and... See more

Wonderful experience. Both Anna and Jo at the Bristol store were the most helpful caring and knowledgable people I could have hoped to have dealt with. Buying a sofa is like choosing a partner. You're... See more

Arlo and Jacob have been very easy to communicate with. We had a problem with an item and their customer care team (Amanda D and Lissa) dealt with our concerns swiftly and professionally. The logist... See more

Every stage of my buying experience was great, and I love my new sofas! Very friendly and helpful staff in the Tunbridge Wells store, and the delivery men were brilliant too. I can't recommend Arlo an... See more

I ordered my corner sofa in May and the buying journey has been so very positive. I was kept up to date on its progress by Verity at the Wilmslow branch and everything went to plan. My beautifully mad... See more

Staff in the Islington store were so helpful during the process of choosing a sofa and fabric. Also follow-up phone calls to arrange cost and delivery were dealt with quickly and politely. Delivery st... See more

This is our 5th order with Arlo and Jacob we already have 3 sofas a love seat, two large footstools and a couple of chairs. We love the look quality comfort and choice of fabrics and colours. On this... See more

From start to finish I have been super impressed by the service and quality of thus company. We ordered 2 matching sofas with a large foot-stall in a coordinating fabric. We were guided and helped b... See more

Lovely furniture, which we are delighted with. There was a small issue with one of our sofas and the customer service could not have been better. The response time to the initial query was immediate... See more

Excellent delivery experience from Cane & Liam! They were friendly and efficient and removed all of the packaging with them when they left. Lovely people and great service!

I visited the Ely store to see the Oscar Armchair and fabrics, the staff were most helpful and went out of their way, I later bought the armchair which I'm very happy with, good quality so far so good... See more

Over the past year we have bought the Earnshaw Chaise sofa and the Henry armchair and love them both! The quality is fantastic and clear to see, especially compared to some of the big online furniture... See more

Lovely sofa and great customer experience at the shop in Islington. There might be a long lead time, but it was very well communicated from the beginning, and actually worked in favour for us as we're... See more