Party Pieces excellent, shame about DPD
Party Pieces products were excellent and were better than I expected, when they arrived. Sadly, the service from DPD was appalling. I had paid extra for a specific day delivery for personalised balloons for a little girl's birthday party. DPD delivered them to the wrong address, did not tell me, and when I contacted them to find out when to expect delivery, there was no apology and they told me I would get them the following day. They blamed Covid for the mistake. When the parcel arrived the following day, the box was battered and stuck together with DPD branded tape. I was really concerned the balloons would be damaged, and although they were a bit crumpled, I was able to make them look good for the recipient. At no time did DPD attempt to contact me and apologise for this. I have no idea if they informed Party Pieces that they had failed to uphold their contract, I suspect not. I know from the paperwork that Party Pieces had performed their service correctly.