Dustin Collins

Bought a chair from these guys about two years ago. I use it a LOT, and have had a couple of parts break. However, their customer service team responded immediately via e-mail, and both times, had replacement parts shipped out the next day. Most recently a thing on my seat broke, and they managed to find a replacement for what I'm pretty sure is a discontinued model, to ship out as soon as they possibly could. Will definitely be buying their chairs from now on.

Unreasonable customer service and a terrible experience. A mod that I bought from them MELTED within 45 days of purchasing it, and they refuse to do literally anything about it.

To be clear, I did not want my money back. I would've accepted store credit after I shipped the melted mod back to them in its original packaging, which I kept. But instead, I have gotten no help whatsoever from anyone, and their returns department is a joke.

Steer clear of element vape. There are other sites with better customer service.