We Buy Books Reviews 19,147

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the straightforward and efficient process for selling books, CDs, and DVDs. They highlight the ease of using the app for scanning items and arranging collections, with many praising the quick payment turnaround. People also value the competitive prices offered and the convenience of the service, particularly the free postage options. Consumers consistently mention the helpful and responsive customer service, noting that queries are addressed promptly and issues are resolved efficiently. The user-friendly website and app contribute to a positive experience, making it easy for even less tech-savvy individuals to navigate the selling process. While there are some mixed opinions regarding the delivery service, the overall consensus is that this company provides a reliable and valuable service.

Based on these reviews

Rated 4 out of 5 stars
Verified

Great app and it is easy to scan books for a suggested price. We Buy Books need to make money so understand the offers made (compared to selling yourself) but they take the work out of that task! On r... See more

Rated 4 out of 5 stars
Verified

There was an issue regarding some packages which the advisor resolved very quickly. Always a sign of a good business that when things go wrong they are resolved speedily.

Rated 4 out of 5 stars
Verified

The website is not too difficult to navigate, even for a technophobic geriatric like me. It might be nice to see how much they are prepared to pay for each book, as well as the running total? You are... See more

Rated 4 out of 5 stars
Verified

I think the app is pretty good. Dispatch was easy. My parcel took longer than I expected to reach the depot and be sorted: some additional transparency there would have been helpful. But once my parce... See more

Rated 5 out of 5 stars
Verified

Great way of handling textbooks I did not want to give our local charity shop a collection of old text books. Wtih We Buy Books I could scan them and send in the ones with value. It was an easy pro... See more

Rated 5 out of 5 stars
Verified

The whole process was simple and quick,including the postage and final payout. Still waiting for payout from another company that used a non Royal Mail carrier for books sent at same time. (Parcel sat... See more

Rated 3 out of 5 stars
Verified

Process was easy. I did two trades. The first one the books seemed to go 'missing', but when I chased they found the books and processed my payment, but they did not communicate that they had found... See more

Rated 5 out of 5 stars
Verified

The whole process was pretty quick and not delayed or slowed down using spurious 5 day T&Cs excuses for every process from delivery, checking and Payment. There was a quality issue that was also... See more

Rated 5 out of 5 stars
Verified

Easy to get price, fast packing and despatch and offers are reasonable, although considerably lower than they used to be. WBB takes more than their competitors. I use them regularly and very happy t... See more

Rated 5 out of 5 stars

We have been trading with WBB for quite a while now but I have to mention this specific episode; we have been having some serious issues with Evri, which lost our boxes last month. After over a month... See more

Rated 5 out of 5 stars

Everything was made very easy and hassle free. I like being able to easily add to delete items to sell which made it easier when deciding what to do. The parcel was collected by my postman and payment... See more

Rated 5 out of 5 stars
Verified

This is a very reliable company. Since I started to use them I have been able to send so many books that I would otherwise not have been able to make use of. All the money I receive I donate to char... See more

Rated 5 out of 5 stars
Verified

Couldn’t be easier ! Scanned all books and got an instant price . The fact you can organise the pick up from you home makes the process even better . Would recommend

Rated 5 out of 5 stars
Verified

Love the fact that there is a real, knowledgeable and helpful person to answer the phone. Good collection by the Post Office. Thank you

Rated 5 out of 5 stars
Verified

Really good for selling Books, Cds, DVDS. OBVIOUSLY YOU NEED LESS POPULAR TITLES and there is sometimes a pause in your offer being dealt with but overall it's ten out of Ten from me.

Rated 3 out of 5 stars
Verified

I liked the the way that the app was organised and the posting was easy. I disliked the fact that the adverts make it sound like you take every book but that is not the case and 90% of the books I wa... See more

Rated 5 out of 5 stars
Verified

Easy and straightforward way to get rid of old books, you dont have to accept the offers but its great to get rid of bulk and you dont even have to worry about dropping off as they can also pick up

Rated 4 out of 5 stars
Verified

It was easy to get a value for each DVD, and good that they arrange a free collection after you pack up your DVDs. Apart from a bit of a problem with getting the full payment in my quote, which was re... See more

Rated 5 out of 5 stars
Verified

I was happy with the service. Scanning books or entering ISBN numbers was easy. I was relieved to find that after packing the books I could arrange, through the app, for Royal Mail to provide labels... See more

Rated 5 out of 5 stars
Verified

Use the app for a quick check of any books, CDs, DVDs and videos that you want to trade. Easy to send off the trade now Royal Mail are an option (for me). Used for years as a regular declutter, being... See more

Rated 5 out of 5 stars
Verified

Fantastic site! I love to read and buying great books is a hobby, but I'm not one for letting them gather dust on my shelves after I've read them. I'd rather they found a new home. Webuybooks offer gr... See more

Rated 5 out of 5 stars
Verified

Easy process, took quite a few of my books, didn't make a fortune from them but very happy to send them off for a few quid in return.

Rated 5 out of 5 stars
Verified

Sold a number of books, easy process and a better offer than other companies offering to buy books. Will definitely use again

Rated 5 out of 5 stars
Verified

Super service. Evri appear to have lost a parcel (difficult I know with a parcel of books - v large). WBB immediately paid me and will chase up the parcel themselves.

Rated 5 out of 5 stars
Verified

Very easy app. to use. Scanned my books, put them in a suitable box, organise a collection day and it was all sorted. A credit arrived in my PayPal as I requested. No messing about, no fuss. Thank you... See more

Rated 5 out of 5 stars
Verified

You are responsive to queries and deal with any issues promptly. We have been using you since 2017 and have raised loads of money for our charity shop

Rated 5 out of 5 stars

I have sold books to We Buy Books a number of times and always found them to be efficient. It's easy to navigate their website and enter details of your books. The money they pay for second hand books... See more

Rated 5 out of 5 stars
Verified

We Buy Books is an excellent organisation. They respond quickly to any queries and process orders rapidly. I believe they provide a very good service!

Rated 5 out of 5 stars
Verified

It is easy to scan books, postage is easy and free with QR Code, and payment is quick once books approved.

Rated 4 out of 5 stars
Verified

Still experiencing the glitch when I have to type in the ISBN number the screen starts to flash fast.

Rated 5 out of 5 stars
Verified

We Buy Books is one of the best companies to sell your books to. They offer good prices, rarely reject items and have never lost any of mine. The whole process is easy and they pay quickly. Recommende... See more

Rated 4 out of 5 stars
Verified

Easy to find out the sale price, which In our case was good, clear packing instructions and several different postage options. Payment amount was the same as the initial quote which was great although... See more

Rated 3 out of 5 stars
Verified

Like the ease of the service Disliked I had to book a courier 4 times before the collection was taken everytime it was booked no one can to collect

Rated 5 out of 5 stars
Verified

Easy process so long as book has a bar code. Clear about what they will and won't take. Easy to book and timely pick up and quick payment. All good after several goes.

Rated 5 out of 5 stars
Verified

Fair prices and payments.Processed and paid quickly. Trustworthy eg do not claim books are missing ( when they are not ) as some other book traders are prone to do.

Rated 5 out of 5 stars
Verified

Simple no fuss way of getting rid of your books & collected promptly from your doorstep

Rated 4 out of 5 stars
Verified

Customer service is good. Selling your books is harder. Will accept books until u get to.4 then stop scanning

Rated 4 out of 5 stars
Verified

Usually get a good price for books. This time I waited several weeks and had to chase up payment

Rated 5 out of 5 stars
Verified

Great company easy to do and got paid a fair price for my books and free postage what more can you ask for!

Rated 5 out of 5 stars
Verified

Reasonable values for each book, easy to use App and prompt payment into PayPal.

Rated 5 out of 5 stars
Verified

Simple easy process to follow and allows books to go to a good home. Hassle free and quick payout.

Rated 5 out of 5 stars
Verified

Easy to upload and sell my used books. Payment was fast and as quoted - no issues.

Rated 4 out of 5 stars
Verified

Quick quote and a fair price. Paid quickly. Only nag is that it took them 2 or 3 days to say that it has arrived. Apart from that. Well done.

Rated 5 out of 5 stars

Excellent + This very Heavy Book a 1993 edition was in 1st class condition. I live on the Isle of Man so would never have found it over here. It was packed well - no postage charged and arrived on ti... See more

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Company details

  1. Online Marketplace

Information provided by various external sources

Sell your used books, CDs, DVDs and games for cash at WeBuyBooks.co.uk. Declutter and make money the easy way!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
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1-star

Replied to 15% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

World of Crooks?

This company appears to be a criminal front. I sent two parcels of books and despite a statement on their website that I have been paid, I have not received a penny. Keep your books rather than sending them to these crooks

October 17, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

A Breath of Fresh Air

A problem arose with this trade necessitating my contacting the company. As the issue had been outstanding for a number of weeks without being resolved, it was immediately accepted and I was paid in full.
A refreshingly breath of fresh air

October 10, 2025
Rated 5 out of 5 stars
Verified

Seamless and Super Simple

It’s a seamless, easy process from start to finish. It’s good that you don’t take every book. It means I can also donate to the local charity shop. From initially ‘zapping’ each ISBN to packaging and sending to receiving payment - as I previously wrote - the word is SEAMLESS.

October 10, 2025
Rated 3 out of 5 stars
Verified

Great that postage is free

Great that postage is free. Regular progress updates on status of order. I keep a record of books sent but We Buy Books advised two were missing and I could not reconcile from my list which was disappointing. However the books missing were of low value.

October 9, 2025
Rated 5 out of 5 stars
Verified

Easy transaction

Easy service, packed up b books svd dropped them at my post office. A few days and money transferred to my account. So
Pleased the books will be reused.

October 9, 2025
Rated 3 out of 5 stars
Verified

Could be improved with a place to…

Could be improved with a place to insert ISBN numbers for older non barcode books - couldn't find that. Also on several occasions I had two copies of a book and app just said book is already in basket so it would not scan second copy..

October 9, 2025
Rated 5 out of 5 stars
Verified

Easy to use app

Easy to use app. Easy to send and got price expected. Over all for an amateur app user it was a very easy straight forward experience and a great way to get rid of unwanted books with a little cash in hand.

October 6, 2025
Rated 1 out of 5 stars
Verified

Nearly a month to get there after…

Nearly a month to get there after posting and I didn't get paid until I chased it up myself. I sent an email and didn't get a response either. I try to avoid using this company now and use their competitors as you get a better service from them.

October 7, 2025

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