Mr M Meachen

Purchased a heat pump tumble dryer , but quite poor range of appliances to choose from
But good customer service
Delivery was a little late , but a call to customer services resulted it a prompt update and phone call from the delivery driver

Yet again Howdens have proved to provide excellent customer service when quoting for the renewal of our house insurance
Every detail is explained and nothing is too much trouble
Thanks to Catherine Smith for her hard work

Michael & Gwyneth Meachen

During February 2024 I purchased a Volvo XC60 using finance provided by Volvo Cars Financial Services UK
The finance covered less than 50% of the purchase price
During March 24 I exercised my right to make an early settlement of the outstanding finance agreement
This proved to be a very stressful experience . I visited my Barclays Bank branch armed with the VCFS account details intending to transfer the funds to settle the finance . However , the Barclays assistant advised that the VCFS bank details were showing up as possibly fraudulent and not to transfer any funds
After another three long telephone calls to VCFS I was given two different VCFS bank accounts to which to make payments
With the assistance of Barclays I made the payment to settle the finance in full
It took another 27 phone calls to VCFS spanning more than three weeks before a finance clearance letter was finally issued

But that’s not the end of it

On the 18th May 2025 I visited a car dealership to look into purchasing a new car and trading the Volvo in
To my horror the dealer advised that my existing car was still subject to outstanding finance with VCFS via a HPI check.
After numerous telephone conversations I have still been unable to get VCFS to log into HPI and remove the outstanding finance marker
I have now raised an investigation case with HPI and will be raising a case with the financial Ombudsman
I have written to Adam Goldhagen CEO of Santander Consumer UK but as yet have had no response !!
DO NOT EVER USE VOLVO CAR FINANCIAL SERVICES

THEY ARE JUST USELESS AND HAVE NO CONCEPT OF CUSTOMER SERVICE

Simply Stoves were excellent to deal with and kept us up to date with all aspects of our stove purchase

Thank you

Dayne,
Arrived exactly on time as promised
Extremely clean and tidy work
Very very polite and informative about the product etc
Thank you
Mike Meachen

The two delivery guys were just brilliant
Put the heavy washing machine exactly where we wanted it , ready to connect up etc