Karl Andrews

Im disappointed with the quality of the v2 spray bottle.
The bottle is not spraying properly and although I have reported it to customers services after my second wash nothing has been to rectify the problem.

A distressing experience Involving the practice manager, Emma Bestow. - Avoid.

I brought my pet, Poppy, in for a consultation, and the vet recommended some eye drops. I mentioned that I believed we already had the medication at home, but I was unable to confirm with my wife at the time due to poor signal inside the building. As a result, I decided to proceed with the purchase.

However, upon returning to my car just minutes later, I was able to call my wife, who confirmed that we already had the same eye drops at home. I immediately went back inside literally within minutes to explain the situation and request a refund.

To my surprise, I was told that because I had left the premises a refund could not be issued. I politely explained that I disagreed with this policy, particularly as I had not gone far and was back very quickly. The receptionist consulted with someone and then informed me that a credit could be added to my account. I reiterated that I did not want credit I simply wanted a refund and asked to speak to a manager.

While the receptionist remained polite and appeared to be trying to help, the situation escalated unnecessarily when Emma Bestow came to speak with me. From the moment she approached, her demeanour was defensive and dismissive. Rather than listening to my concerns, she questioned my integrity, spoke over me, and made it clear that a refund would not be considered. She offered only a credit and repeatedly cut me off when I tried to ask questions. When I pointed out her rudeness, she accused me of being rude instead.

Her exact words were along the lines of “credit or take the drugs,” which I found both shocking and condescending. She then instructed the receptionist to apply credit to my account and walked away without further discussion.

This experience was incredibly upsetting and frankly humiliating. I have never been made to feel so small or disrespected in my life. I have been a loyal customer of Medivet and did not expect to be treated this way especially by a practice manager, who should be setting a far better example for their team.

To make matters worse, I have now received an email stating that the credit has been removed from my account, meaning I am not only out of pocket but also left without the product I paid for.

This experience has left me feeling extremely disappointed, let down, and, quite honestly, robbed. I visit the vet to care for a beloved member of my family not to be spoken down to or treated with disregard.

I will be sharing my experience with friends, family, and members of the local community. Visiting the vet is already a stressful experience this situation made it needlessly worse.

⭐️⭐️⭐️⭐️⭐️ Exceptional Support and Clear Communication

I recently had some questions and concerns about the broadband speeds I was receiving after upgrading to Merula’s 900mbps service. From the moment I contacted support, Katie Stannard was incredibly helpful, knowledgeable, and professional throughout the entire process.

Katie took the time to explain everything clearly from how device limitations can affect Wi-Fi performance to the benefits and drawbacks of downgrading packages. She was patient, thorough, and genuinely cared about making sure I understood the situation fully. Her guidance around router performance and connection types was particularly helpful and gave me the clarity I needed to make an informed decision.

It’s rare to come across such attentive and personable customer service these days, and Katie absolutely deserves recognition for how well she handled my queries. Everything was followed up promptly, and her communication was both friendly and efficient.

Thank you, Katie, for making the whole experience so smooth. I’m genuinely impressed with Merula’s customer support!

Dealing with Luke at Smiths Financial Solutions turned what started as a daunting and stressful time into a smooth and reassuring experience. We had previously dealt with another broker recommended by the sales office, which unfortunately left us with a negative impression and little hope.

From our first conversation with Luke, everything changed. As first-time buyers, we needed guidance, and Luke provided exactly that clearly, patiently, and professionally. He found us a lender almost immediately, which was a surprise given the other broker had told us we wouldn’t be able to get a mortgage at all. The very next day, we had a mortgage in principle.

Although we faced a few hiccups along the way (mainly delays between the lender and solicitors), Luke was consistently reassuring. He was proactive, supportive, and genuinely went out of his way to make the process as smooth as possible. We couldn’t be more grateful for his help and would highly recommend him to anyone looking for honest, effective mortgage advice.

I spoke with a member of your team today—James. in an effort to clear some outstanding finance, even though it wasn’t directly linked to the vehicle. Unfortunately, I found the experience quite disappointing.

James was not helpful and showed little empathy for the situation. He refused to escalate my concerns to a manager or make any effort to contact a third party while I was on the line. His only response was that it was "not part of the process."

From my perspective, this lack of flexibility and unwillingness to assist gives the impression that the priority is more about accruing interest on the finance rather than genuinely helping customers resolve their balances.

I hope this feedback is taken on board, and that future situations like this are handled with more care and initiative.

First time customer and I have to say we was really impressed with the speed of the service. Plenty of choice and as a first time dad of a goalkeeper, there was alot of advice also.

I am writing to express my disappointment with the lack of clarity, communication, and consistency in the process of purchasing a property through Bovis Homes.

I initially enquired about a property on December 26th with the intent to view and potentially reserve it. However, as of January 18th, I find myself no further forward, despite making every effort to follow the processes outlined to me.

Throughout this period, I have received conflicting information from multiple parties, resulting in significant delays. For instance, I have been left waiting for weeks at a time with no returned calls or emails from Town and Country. This lack of communication has already cost me one property, and now it seems likely that I will lose another.

After securing an AIP and completing affordability checks (which I passed and have confirmation of), I am now being told I must use Town and Country to proceed. This is despite them informing me five days ago that they cannot help. It appears that without completing an application with Town and Country, I am unable to proceed with Bovis Homes – even to leave a reservation.

The process has been far from transparent, with no clear guidance or accountability. I have now spent hundreds of pounds on fees for an AIP based on the instructions I received, only to find that this is not sufficient.

I feel deeply underappreciated and undervalued as a customer, and I strongly believe that this experience does not reflect the standard of service one should expect from a reputable developer.

I would appreciate a detailed explanation of the process, as well as clear guidance on the next steps to resolve this situation promptly. I trust that you will also take the necessary steps to address the lack of communication and inconsistency I have experienced.

We encountered a few hiccups during the process, which were no fault of Heylo but rather due to other companies involved.

However, Rachel and Joshua were outstanding in resolving these issues quickly and efficiently. Joshua consistently delivered on his promises, ensuring everything was done as and when he said it would be. Rachel truly went above and beyond, helping us secure the property of our dreams.

We are incredibly grateful for their support and dedication throughout the journey.

I am writing to express my disappointment with the lack of clarity, communication, and consistency in the process of purchasing a property through Bovis Homes.

I initially enquired about a property on December 26th with the intent to view and potentially reserve it. However, as of January 18th, I find myself no further forward, despite making every effort to follow the processes outlined to me.

Throughout this period, I have received conflicting information from multiple parties, resulting in significant delays. For instance, I have been left waiting for weeks at a time with no returned calls or emails from Town and Country. This lack of communication has already cost me one property, and now it seems likely that I will lose another.

After securing an AIP and completing affordability checks (which I passed and have confirmation of), I am now being told I must use Town and Country to proceed. This is despite them informing me five days ago that they cannot help. It appears that without completing an application with Town and Country, I am unable to proceed with Bovis Homes – even to leave a reservation.

The process has been far from transparent, with no clear guidance or accountability. I have now spent hundreds of pounds on fees for an AIP based on the instructions I received, only to find that this is not sufficient.

I feel deeply underappreciated and undervalued as a customer, and I strongly believe that this experience does not reflect the standard of service one should expect from a reputable developer.

I would appreciate a detailed explanation of the process, as well as clear guidance on the next steps to resolve this situation promptly. I trust that you will also take the necessary steps to address the lack of communication and inconsistency I have experienced.

Absolutely shocking company! STAY AWAY I originally purchased our ride on toy in September last year, after I had it a week, and it got used once, it stopped working properly. Seeing as our two 2 year olds love it so much we was willing to work with them to get it sorted and fixed however 6 months later we are still having the same issue, they will not refund despite the goods not being fit for purpose and have not lasted a reasonable amount of time. Customer services are shocking and do not even read your emails properly and just reply the same thing all the time. Despite taking legal advise they are still trying to tell me i am not entitled to a refund (which is not the case!) I would not buy from this company and would urge anyone having the same problem as me to seek legal advise and not stop until you get a refund! This company are thiefs!!!!