Misleading Volvo dealership North West London
I have purchased a new volvo last year from the Volvo dealership in Elstree. When booking for my 1st service I was asked to pay nearly £500 although the sale representative who sold me the vehicle informed me that at least 2 years complementary services was included. I apparently do not have a service plan. No service plan was even discussed with me during the initial sale either. I have open a formal complaint against the dealership and they haven't done anything to help. Be extremely careful when purchasing a vehicle with this brand and ensure everything that was promised to you in the showroom reflects on paper before accepting reception of the vehicle. All other brands offer at least 1 year service with their new vehicle but not Volvo. So much for a supposed premium brand!
I had so much faith in this brand and put my hard earn money in a company that doesn't care about its customers.
Extremely disappointed!