Vitavia Greenhouses Reviews 109

It's a great product now it's assembled. However, that is no thanks to the instruction manual, which only caters for the standard assembly. If you specify safety glass for example, it is a different size to standard. This is not mentioned in the instructions, but instead can be found wrapped separately with parts you wouldn't know were anything to do with the glazing until you ring Vitavia. Louvre windows can only go in certain panels, again not mentioned anywhere. The Customer Service Manager clearly knows his product, but is spectacularly rude and unhelpful.

I have just built the Vitavia Venus Greenhouse and it is a well made and excellent value product.
BUT - here's the catch- the assembly instructions were appallingly bad and it took far too long to build as a result. I do not understand why a company would produce a good product and not look at this essential detail.
So good marks for product but very low marks for instructions.

I have just written a far from happy review for Greenhouse stores. Having talked to them it seems that it should have been directed at the manufacturer, Vitavia, who supply direct to the customer. Long story, but they do not admit mistakes. A pane of glass short originally, then 4 panes of ordinary glass instead of toughened glass. They said we should have checked, but how would we know that a number in the corner was the indication that it was toughened? (We found a number on the larger pieces, that's how we know). Unfortunately we found out about the two in the door being ordinary glass when the door dropped to the floor! It would only open the wrong way because the wind had warped the frame a little. The glass broke, as ordinary glass. 2 replacement pieces we bought locally had the kite safety mark on them , and only cost £20. All this bad feeling for that.

Bad beyond belief. I bought a Hera 9000, they are an absolute nightmare to erect, made of poor quality materials, with so many design flaws I would need to write several pages to cover them all. Company are in denial about all the problems and no help whatsoever. Also, they only post 5* reviews on their website, which is thoroughly misleading.
Avoid at all cost.

Just bought and had installed a Vitavia Venus 5000 and very impressed by their whole operation and the quality of the greenhouse. They were very quick at delivering and installation carried out within a couple of weeks by a very professional and pleasant team.
All in all cannot fault them and I am extremely pleased with my new ‘home’ as my wife calls it!