Vitavia Greenhouses Reviews 109

We've just finished building our Venus 3800 greenhouse from Vitavia. There were some difficult moments but we received the absolutely best possible service and patient advice from their Chris Crowe. I cannot recommend them highly enough.

Great service kept informed with the delivery arrived on time . Greenhouse went together well also fitted the greenhouse base well worth fitting . Had some broken pains but emailed Chris and he replied back straight away and sorted it . Very pleased with my greenhouse and the service I received

I have recently dealt with Vitavia Greenhouses to source some spare parts. Their service has been excellent. They respond almost immediately, were innovative in ways to satisfy my requirements at the best price for me and took extra care to make sure my order was correct.

I bought the ida greenhouse a while back.
I was looking for a solution to present my plants in a beautiful way and to offer them everything they needed. This greenhouse has fulfilled a great part of that solution. my plants are doing fine and it looks beautiful in my interior.
Normally we would put such a greenhouse in the garden, but I though “let’s put it in the leaving room.”
Assembling it was quite a job, but with the clear manual it went smoothly. Now I can give my plants a controlled climate and enjoy my hobby everyday.

If I could turn back the clock, I would never have bought this Green Venus polycarbonate greenhouse. I had it installed by their recommended installers a week ago, because one look at the instruction manual told me this would be a nightmare to work out by myself.

The installers asked me twice why I'd bought polycarbonate as it was very difficult for them to put the thing up and install the glazing bars I'd bought as an accessory to add extra strength in high winds. They told me I'd never have managed to do it myself.

The polycarbonate sheets were left unsealed on both ends, so I can see that they're going to deteriorate quickly with bugs and green mould getting inside the sheets. The roof sheets didn't come down as far as the guttering, so that rainwater drips inside the structure. Lots of gaps and opportunities for water ingress at many points all the way round.

Four tubes of silicone sealant and three rolls of clear sealant tape later, and I've managed to reduce the effect of these structural issues, but rain still comes inside at all four corners, so I've still got work to do there when it dries out again.

Not impressed by the quality overall.

If you are looking for a strong greenhouse this one not for you!!! All greenhouse is so lightweight. Doors constantly following out there is no proper fittings. Really disappointed. Looks like made for kids. Wouldn’t recommend. All so this item I purchased from Costco but don’t let me add my review which makes me think that bad reviews they filtering 😡

Very pleased with my 6 X 8 Vitavia greenhouse.
Would recommend toughened glass as it is much safer if an accident happens.
Service issues and glass order sorted out promptly and courteously by Chris. Very grateful. Thanks Chris.

I bought a greenhouse from Vitavia and run into a couple of difficulties in installation. I wrote to them explaining these difficulties and in no time they (Chris) telephoned me and run me through one of the issues which was solved. They telephoned me two additional times with great patience to resolve a problem with the door installation and it is now running perfectly. I cannot thank them enough for their customer support, a true exception in view of growing decline in customer support by different companies.

Excellent from the Vitavia team from order through to delivery. The greenhouse arrived on time and the driver was very helpful and gave me a few tips on the erection.
I erected myself which was fairly straightforward. Few tips use you tube + the instruction manual and take your time. It took me about 1 and half days total on my own and bi by bit got there without a problem.
Unfortunaly had a couple of broken peices of glass - no problem quick email (which was responded to by Chris within 1 hour) and the issue was sorted.
I would recommend this company for quality, price and customer service absolutely brilliant. Thank you

Our greenhouse is just as described & photographed and we are very happy with it. It’s excellent quality and we would happily recommend them.

Love the look of our greenhouse, the instructions were pretty poor and I’m surprised they don’t have YouTube videos to supplement their poor pamphlet, but most infuriating - hence 3 stars - is the rubbish doors. Not only do they stick, but they regularly fall off the top rollers/rail, which lets the whole thing down, dismally.

order number 126874 .
we bought a greenhouse from this company, once reaching the last box of glass, we found 4 broken panes, we e mailed, and within 1 hr , we had a response and phone call, letting us know a local supplier of glass, and asked if we could sort the broken panes. and send a reciept, which we have and they e mailed straight back letting us know funds are on the way, what amazing customer service and a pleasure to deal with

Greenhouse delivered bang on time 12th April 2022, so I set-to assembly, having prepared the base a couple of months ago. I'm an experienced installation and assembly engineer, but the instructions for assembly are next to useless! I spent much more time figuring out how to assemble, than I did actually assembling! The first real pain I came across was assembling the door; the self tappers supplied just weren't up to the job, that said, I found a work around. The bit I'm still having an issue with is closing the window, as the glass panel below it seems to be about 2cm too long. Two of my assembly colleagues double checked my assembly, and they can't figure out how to make in fit. I'll work on it! The glass panel above the louvre window at the back has no H-channel support, so is currently resting directly on the aluminium supports. I'm so glad that I ordered the reinforced glass, as I think single panels make the finished greenhouse look really smart. The greenhouse is secured to a Vitavia steel base that I will fix to the concrete base. Fingers crossed the structure is strong enough to withstand the next storm Eunace!!

Took delivery of a Venus 3800 in October 2021 but due to Coronavirus and the winter weather I have just got around to erecting the Greenhouse. I must say that I am very disappointed with the instruction manual and the small pictures of the assembled parts. The pictures are very small and difficult to interpret the orientation of parts which led to a few mistakes being made. This meant the assembly took longer than expected. I have assembled a Halls Greenhouse previously and had no problems whatsoever. A particular problem I encountered was the door assembly and the self tapping screws which were not easy to insert. On opening the Glass packs I found several panes were broken which now gives me the added problem of replacing them. The Greenhouse looks good and is secured to a Vitavia steel base that is fixed to a concrete base with screws. There are parts that look flimsy and I must say I am a bit concerned how it will stand up to the wind, only time will tell.

just put up our new greenhouse pheonix 11500 in green.
fantastic product.
instruction are not to bad but combined with YouTube video we got through it.
customer service from Chris when we had a query was excellent.
nearly forgot to mention delivery and delivery driver was also great.

Glenn & Tara

I bought a mid range greenhouse from greenhouses stores and although they gave me a certain lead time, the delivery was booked in directly with vitavia much sooner than I expected. The driver (sorry I didn't catch his name) that delivered the greenhouse was very helpful and nothing was too much trouble for him when taking it around to the back garden where he took his time to safely offload.
I had to call customer services as I was a little bit confused regarding the installation and a polite and knowledgeable gentleman took the time to talk me through the instructions so I could understand them.
All in all it was a great experience with good after sales support.
I would recommend to family and friends.

Bought a Vitavia Sirius Greenhouse via Costco August 2019 with professional installation. Have not been impressed with the build quality or the customer service.

The doors have come off twice in moderate wind (we are in London and it is very sheltered - on flat ground and surrounded by terraced houses on both sides and secured to concrete base). The second time the doors smashed and we haven't been able to get them back on. Customer service is terrible - you have to ring several times before they pick up and their emails seem to go unanswered. We were told that they wouldn't have someone be able to come and fix for "this sort of job" until September (it's now March) and were very dismissive of the problems we have had.

Not impressed and if I hadn't done a bespoke concrete base for this greenhouse I would seriously consider replacing with another model who has better after care for customers.

I purchased a large top of the range Vitavia greenhouse and although the product is good quality the UK customer service is appalling! If I could give less than 1 star I would. The instructions for installation are extremely hard to follow and the when we got stuck near the end of building it my husband called the company customer services for advice and spoke to an extremely rude man who was very condescending and just couldn’t wait to get him off the phone, he kept contradicting my husband on which instructions he was reading then finally admitted that he was looking at the wrong picture and probably had a different manual to the one we had!
After building the greenhouse we decided that we could do with some down pipes for the gutters, as the greenhouse does not come with down pipes. I seem to have also spoken to the same very VERY rude man in customer services called Chris. He rapidly told me to look at Greenhouse stores on line while I was typing in the site he put the phone down. I looked at Greenhouse stores which were out of stock so I called Vitavia back and spoke to Chris again, I said they are out of stock is there anywhere else I could get them and he said if they are out of stock then everywhere will be out of stock and they are not coming in for 3-4 months, I said why didn’t you just tell me that on the first phone call and he got very angry with me!! I said that I am a customer and not to be so rude it he kept ranting at me then slammed the phone down!
I tried to call again to speak to someone else and you guessed it when I called marketing Chris answered! He seems to be the only person working for Vitavia in the UK. I asked how to make a complaint to the company and he said send an email (which no doubt he will read and/or just delete) and slammed the phone down on me again!
Having tried 2 local garden centres, which it states on the Vitavia web site supply their products, one said they don’t have anything to do with Vitavia any more and have asked them to take their details off the web site but they won’t !
Such a shame as the greenhouse is good quality, our local garden centres all seem to stock Halls, which are very similar, maybe because as we have found out the Vitavia customer service is shockingly bad and extremely rude?

Bought a Freya four years ago. Good quality build but poor design. Plastic trim holding in glass is constantly popping out (yes - they are the right way round). Roof panels blew out in strong wind. Guttering doesn't work as water runs back under polycarbonate roof panels.

Purchased greenhouse,came 6 weeks early.
Delivery guy brilliant.
Couple of panes of glass broken .
Phoned Chris in customer service received next day.
Faultless well done .
Greenhouse great