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Verfwebwinkel Reviews 11,631

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TrustScore 4 out of 5

4.1

e-Commerce Service
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Rated 4 out of 5 stars
Verified

The delivery was super. I ordered around 10 PM and the next day it was delivered in front of the door in a good packaging. The price also for the product that I chose was great and much more che... See more

Company replied

Rated 1 out of 5 stars

If I could give -5 stars I would. Delivery was too late and the wrong colors arrived. I tried to call the company 16 times, no one answered. Their costumer service was poor and slow. Th... See more

Company replied

Rated 5 out of 5 stars
Verified

Bought some premium paint. Fast delivery Good customer service

Company replied

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Company details

  1. e-Commerce Service
  2. Paint Store

Written by the company

Online verf kopen? Dat is tot 40% voordeliger dan in de winkel. Online verf kopen met advies en tips van echte verfexperts. Online verf kopen doe je bij Verfwebwinkel.nl, de grootste verfwinkel van Nederland.

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4.1

Great

TrustScore 4 out of 5

12K reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot
Rated 1 out of 5 stars

If I could give -5 stars I would.

If I could give -5 stars I would.

Delivery was too late and the wrong colors arrived.
I tried to call the company 16 times, no one answered.

Their costumer service was poor and slow. They ended up telling me that one of the colors was the correct one, but admitted something went wrong with the other color.

They made me carry 10L of paint to the post office so I could get my money back for their mistake. (unlike other stores like hornbach that arrange at home pick-up)

Additionally, the other color they claimed was right, was not, I have repurchased it twice after, once from gamma, once from bouwmat, those two pots match, where the color sent by this amateurshop is completely different, but I am too tired to fight this store about it.

Still waiting for my money to be back in my account after a month. Have now made endless calls to paypal to locate the refund.

Save yourself time and stress and go somewhere else.

January 4, 2025
Unprompted review
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Reply from Verfwebwinkel

Hello Lilly, thank you for your review. I'm truly sorry to hear about your disappointing experience with your recent order. We strive to provide excellent service, and it's clear we fell short of your expectations in several ways.

Firstly, I apologize for the delay in delivery and for sending you the wrong colors. This is certainly not the experience we want for our customers. I understand your frustration with trying to reach us and the inconvenience it caused when no one answered your calls. This is not acceptable.

Regarding the return process, sorry for the inconvenience of having to bring the paint to the post office for the return. We aim to make returns as easy as possible, and I apologize that this wasn't the case for you.

As for your refund, I regret the delay you've experienced. We are actively working to resolve this issue and ensure that your refund is processed as quickly as possible.

Your feedback is invaluable to us, and I appreciate you bringing these issues to our attention. We are committed to improving our processes and ensuring that such issues do not occur in the future.

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Rated 4 out of 5 stars
Verified

Good price, Great delivery

The delivery was super. I ordered around 10 PM and the next day it was delivered in front of the door in a good packaging.

The price also for the product that I chose was great and much more cheaper than other sellers.

The only thing I order RAL 9016 but at first look and also the final result was not exactly like that. I think the mix paints are not exactly similar to the desired. I also had this issue with another seller.

February 22, 2024
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Reply from Verfwebwinkel

Hi Akbar, thank you for your'e review! If you have any doubts about a color you can always contact us.

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Rated 1 out of 5 stars
Verified

I would not do it

Was asked to review my experience. It has been very bad. Sent the wrong paint and trying to correct it has been a nightmare. Still not got the correct one ordered.

Edit: despite the response I have still not got the right paint….buyer beware!

January 29, 2024
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Reply from Verfwebwinkel

Hello Richard, thank you for review. We are very sorry to hear that your experience with our service has been so disappointing. We apologize that you received the wrong paint and that correcting this error has been such an arduous process.

We fully understand how frustrating it can be to not receive the correct products after placing an order. We would like to sincerely apologize for the inconvenience this has caused.

We are committed to resolving this issue for you and ensuring that you receive the correct paint as you ordered. The right paint will be sent today, as soon as your package leaves our warehouse you will recieve a track and trace code.

Rated 1 out of 5 stars

I ordered a color and received a different one

I ordered a color and received a different one and they refuse to acknowledge and correct it. It appears that the costumer service is not part of the company. Buying from here is Russian roulette.

February 1, 2024
Unprompted review
Verfwebwinkel logo

Reply from Verfwebwinkel

Hello Richard, thank you for your review. We are very sorry to hear that your experience with our service has been so disappointing. We apologize that you received the wrong paint and that correcting this error has been such an arduous process.

We fully understand how frustrating it can be to not receive the correct products after placing an order. We would like to sincerely apologize for the inconvenience this has caused.

We are committed to resolving this issue for you and ensuring that you receive the correct paint as you ordered. Today we will send the right paint to you, as soon as your package leaves our warehouse you will recieve a track and trace code.

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