Vapor Clean Reviews 1,654

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high-quality service provided, highlighting the professionalism, friendliness, and technical knowledge of the staff. Consumers are particularly impressed with the technicians' punctuality, courtesy, and dedication to delivering exceptional results. People also appreciate the environmentally friendly cleaning products used. The positive feedback extends to various services, including carpet, oven, and upholstery cleaning. Reviewers are pleased with the product and the reasonable price. Consumers also mention the efficiency of the booking process and the helpfulness of the staff. Many reviewers express their intention to use the company again and recommend it to others.

Based on these reviews

Rated 5 out of 5 stars
Verified

Alex and Kyle were lovely and professional, we showed them the carpet throughout the house and less than 2 h they called to say the cleaning was done. The house smelled amazing as we entered and all t... See more

Company replied

Rated 5 out of 5 stars
Verified

As my review title says, I'm very impressed with the service I received from Vapor Clean. I needed my carpets cleaned at short notice and they managed to fit me in the same week. There were some hea... See more

Company replied

Rated 5 out of 5 stars
Verified

Steve did a thorough carpet cleaning job with a smile. Nothing was too much trouble for him and he left the place in great shape. Thoroughly recommend the service.

Company replied

Rated 5 out of 5 stars

Amazing job by Ashley and Dimitri; our carpet was in a terrible state thanks to our pesky pup and his habit of marking but the guys did such a great job, going over and above even cleaning our stairs... See more

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Rated 4 out of 5 stars
Verified

Communication was excellent. Cleaning was pretty good but we did have to ask them to revisit before leaving as they had left a lot of crumbs and tried to suggest it was rust!! They did at least clean... See more

Company replied

Rated 5 out of 5 stars
Verified

Lewis did an amazing job with both cleaning the carpet and the oven. He is a very dedicated employee arriving at 2.30 and leaving at 7.30(perhaps the company needed to allow him more time?) Would th... See more

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Rated 5 out of 5 stars
Verified

Arrived promptly, was very polite and pleasant and carried out works cleanly and professionally, obtaining a first class clean of all jtems. Would happily recommend.

Company replied

Rated 4 out of 5 stars
Redirected

The team Mark and Corey is very professional. We have had an End of Tenancy Cleaning Service. The team is not just coming to clean the house, but clearly explained to me how and why the dirts were c... See more

Company replied

Rated 5 out of 5 stars

Ashley has just cleaned our lounge, office, stairs/landing carpets and chair and footstool. Ashley was so polite, arrived on time and did an amazing job. Really pleased how carpets look and smell. Ca... See more

Company replied

Rated 5 out of 5 stars
Verified

Ashley turned up on time, was friendly and courteous. Explained exactly what the process was and got the oven looking brand new in about 90 minutes. Was very tidy, minimal mess, environmentally frien... See more

Company replied

Rated 5 out of 5 stars
Verified

This company seem to be very efficient and professional. I have used them twice now to clean my oven and both times they did an excellent job and even did a few extra bits which I really appreciated.... See more

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Rated 5 out of 5 stars
Verified

We arranged for Vapor Clean, Cheltenham to clean a sofa, chairs and king bed mattress at the end of a tenancy. Due to circumstances, I had to change the appointment time twice - over a period of six m... See more

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Rated 5 out of 5 stars
Verified

Excellent service at a very difficult time for our family. Had been quoted by few other. Companies, the amounts they quoted were just not affordable. Thankyou so much for coming to our ‘rescue’ very... See more

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Rated 5 out of 5 stars

Friendly and professional service. Gary cleaned our oven today and has done an extremely impressive job. He was meticulous with a high attention to detail. Wouldn't hesitate to recommend and will look... See more

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Rated 5 out of 5 stars

The booking was simple and staff very helpful.Ashley and Will arrived spot onetime at 0800,both very well presented and professional.They did a first class job cleaning the Neff Double Oven,Hob and Ex... See more

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Rated 5 out of 5 stars

Wow what a brilliant service (shout out to Ashley who did the work who was friendly and professional and technically very knowledgable). He came out to me today to do a bedroom carpet (after I made a... See more

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Rated 5 out of 5 stars
Verified

The Vaporclean guy was great, Tim I think his name was. Turned up on time and got to work immediately. He was very thorough in cleaning my oven and left it almost looking like new! He cleaned my stair... See more

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Rated 4 out of 5 stars
Verified

3 seater bed setter cleaned. Very professional and friendly service from Ashley. Happy with results though worth noting drying time was much longer than we expected around 36 hours for cushions to co... See more

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Rated 5 out of 5 stars
Verified

Vapor Clean responded very quickly to our request and complete the clean on time with minimum inconvenience. The technician was very polite and helpful.

Company replied

Rated 5 out of 5 stars
Verified

Arrived on time and spent 2 hours cleaning our grubby old oven which is now like new! Very courteous technician quietly got on with the job and left the kitchen tidy. Tricia

Company replied

Rated 5 out of 5 stars
Verified

The cleaner did a brilliant job. He explained everything he'd done and made my oven look brand new. He turned up on the dot, fully equipped and was a polite and friendly guy, especially as I had to bo... See more

Company replied

Rated 5 out of 5 stars
Verified

Brilliant oven cleaning, I had my oven cleaned and stairs, landing, dining room. The carpets were sterilized with the steam clean and dried quickly within 24/48 hours in summer, not all the stains ca... See more

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Rated 5 out of 5 stars
Verified

The eta was spot on; the guys were friendly, efficient- and worked non-stop to produce a two sparkling ovens that looked like new! The hob now has a pristine surface- and I am very happy!

Company replied

Rated 5 out of 5 stars
Verified

What a great experience! The guys arrived on time, worked their socks off, were brilliant, super polite, genuinely lovely human beings, helped SO much and worked around some technical challenges with... See more

Company replied

Rated 5 out of 5 stars

We moved into our new house and knew the carpet needed a deep clean. I tried Vapor Clean and the price was good, booking easy and the work completed was excellent. The carpets look great. Thank you... See more

Company replied

Rated 3 out of 5 stars
Verified

Clean apparently went well, but a few days later my oven broke down. I don't know whether there is any connection between the events, not until it has been seen by an engineer, so I don't want to make... See more

Company replied

Rated 5 out of 5 stars

The technician arrived on time, was very polite and did an amazing job cleaning my carpets and sofa. He even went above and beyond by doing my small hallway even though I only paid for lounge and stai... See more

Company replied

Rated 5 out of 5 stars

Jamie delivered an outstanding service today in professionally cleaning our three seater sofa. We have young children at home and the sofa was looking miserable. Vapor Clean brought our sofa back to l... See more

Company replied

Rated 5 out of 5 stars
Verified

Was absolutely blown away by how hard the guy worked, was so pleasant and did an amazing job. The carpets looked like new when he had finished, definitely deserves a bonus.

Company replied

Rated 5 out of 5 stars
Verified

Alex did a fantastic job of a very shameful cooker . The dishwasher and washing machines came up like new. Alex was very tidy and a thorough job on some very long standing stains in the oven . Would... See more

Company replied

Rated 5 out of 5 stars
Verified

In the past, employers and marketers tended to focus on an unreasonable "above and beyond" service to what was expected. Whereas I am a firm believer in simply do as expected. It seems to be a rare oc... See more

Company replied

Rated 5 out of 5 stars
Verified

Generally a good job was completed to complete our large church hall of mould and paint anti-mould paint over the wall surfaces. When we can a slight issue with the clean, the cleaning technician... See more

Company replied

Rated 5 out of 5 stars

Scott has just done a superb job of cleaning our range oven! He was incredibly thorough and removed some really stuck on grease that I thought would never come away. Our oven looks brand new. We are d... See more

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Rated 5 out of 5 stars
Verified

Guy that came was polite, considerate and professional, abd we had great results on the carpets. Very happy with my experience, would use again. Also happy that they use eco friendly products.

Company replied

Rated 4 out of 5 stars
Verified

Very pleasant technician and overcame an unexpected obstacle without any fuss. Only have 4 stars as I can still see streaks/dribble effects on the windows.

Company replied

Rated 5 out of 5 stars
Verified

Very easy to book and organise a time for the oven clean. Lee was brilliant, friendly and professional. The oven was particularly grimy and he’s done a great job of getting it all off and getting the... See more

Company replied

Rated 5 out of 5 stars
Verified

Technician did a great job and at a reasonable price. Will happily use their services again when required and recommend too.

Company replied

Rated 5 out of 5 stars
Verified

The chap did a good job and left every thing in a clean and tidy state as you would expect from an ex Coldstream Guard. Would recommend your company to others

Company replied

Rated 5 out of 5 stars

Jamie worked extremely hard in the heat to make sure my oven looked brand new. He was extremely fastidious to make sure that there were no smears on the glass and the racks were left gleaming. He also... See more

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Rated 5 out of 5 stars
Verified

We were unsure wether a carpet repair was the right option but we are so glad we did amazing job carried out by Will who was polite and friendly area was left clean and tidy you cannot see the repair... See more

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Rated 5 out of 5 stars
Verified

Called me back quickly , turned up on time , did a great job and carpets were left only slightly damp and dried in an hour . The guy who came was really friendly . Would definitely use them again and... See more

Company replied

Rated 5 out of 5 stars

First time using vapor clean from the quote to actual cleaning found them very professional Lee & Jamie did an amazing job

Company replied

Rated 5 out of 5 stars

Jamie from Vaporclean came to clean my cooker which was in a bit of a state. He arrived on time, was very friendly and got the job done. My oven looks great now and he left everything clean and tidy.

Company replied

Rated 5 out of 5 stars
Verified

Lee & Jamie did an amazing job 1st time using Vapor Clean from the quote to cleaning was excellent service

Company replied

Rated 5 out of 5 stars
Verified

Technician for Vapor clean was really professional friendly, did great job on steam cleaning my kitchen and bathroom floors and pricing Vapor clean charge value for money , good experience overall fro... See more

Company replied

Rated 5 out of 5 stars
Verified

Turned up on time and was no trouble - just go on with the job. Very clean and tidy.

Company replied

Rated 3 out of 5 stars
Invited

Vapor Clean arrived promptly and treated the areas where the lounge carpet was most grubby on the walk through areas. Whilst the carpet is definitely cleaner and the grubby areas improved they have... See more

Company replied

Rated 3 out of 5 stars
Invited

The clean was good, but bear in mind to add to the cost of it the fact for some unknown reason they have a premium rate phone number, so just got my phone bill to find £10+ worth of charges for phonin... See more

Company replied

Rated 3 out of 5 stars
Invited

The Extraction canopy and filters were cleaned to a good standard. The two ovens were cleaned inside but not outside, back, sides, legs and frame on combination oven stand. The kitchen stainle... See more

Rated 4 out of 5 stars
Invited

Their usual excellent service, thorough, friendly, and very Covid aware. The missing star is for bathroom floor which looked good wet but dried with some talcum powder residue which I had brought t... See more

Company replied

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Company details

  1. Cleaning Service
  2. Carpet Cleaning Service
  3. Commercial Cleaning Service
  4. Pressure Washing Service
  5. Upholstery Cleaning Service
  6. Window Cleaning Service

Written by the company

Commercial & Domestic cleaning services like no other. Vapor Clean uses dry steam technology, along with other advanced technology and modern techniques, to provide fast and efficient eco-friendly cleaning services. With full-time employed professional cleaning technicians, Vapor Clean is able to carry out a vast range of cleaning services through Weston Super Mare, Bristol, Gloucester & Cheltenham, covering the majority of the south west. Services include oven cleaning, carpet cleaning, window cleaning, pressure washing, end of tenancy cleaning, deep cleaning, kitchen extract cleaning, commercial kitchen deep cleaning.

Environmental Friendly Services

Written by the company

Vapor Clean is committed to being as environmentally friendly as possible
From the Vapor Steam itself in some circumstances allowing us to clean solution free, to operating with smaller, lower carbon footprint vehicles, using as little plastic as possible and making sure we wash and re-use cloths, Vapor Clean carry out all services with the environment in mind. We only have one earth and although we need to clean, we do this in a way which keeps things green.

Free Returns Guarantee

If you are dissatified contact our team for a free return

If you are dissatified contact our team for a free return
We want to leave all our customers happy at the end of a clean, if for some unlikely reason you are dissatisfied contact our customer service team within 72 hours of your clean being completed providing the full details and they will investigate and arrange for a Techncian to return and rectify.

Contact info

Get A Quote

Let us know How we can help you

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Vapor Clean responded very quickly to…

Vapor Clean responded very quickly to our request and complete the clean on time with minimum inconvenience. The technician was very polite and helpful.

October 17, 2025
Vapor Clean logo

Reply from Vapor Clean

Thank you so much for your kind words! We're thrilled to hear that our team was able to respond quickly and complete the clean with minimal disruption. It's great to know our technician made a positive impression—politeness and helpfulness are exactly what we aim for. We truly appreciate your feedback and look forward to assisting you again in the future!
Daniella

Rated 5 out of 5 stars
Verified

Pain free process

Turned up on time and was no trouble - just go on with the job. Very clean and tidy.

October 8, 2025
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Reply from Vapor Clean

Thanks so much for your kind words! We're thrilled to hear the process was smooth and hassle-free for you. Punctuality, professionalism, and leaving things spotless are exactly what we aim for—glad we hit the mark!
Daniella

Rated 5 out of 5 stars
Verified

Cleaning with a smile

Steve did a thorough carpet cleaning job with a smile. Nothing was too much trouble for him and he left the place in great shape. Thoroughly recommend the service.

October 7, 2025
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Reply from Vapor Clean

Thank you so much for your kind words!

We're delighted to hear that Steve delivered such a thorough and cheerful service — it's exactly the experience we strive to provide. Knowing he went the extra mile and left your space looking great means a lot to us.

Thanks again for recommending us — we truly appreciate it!

Daniella

Rated 5 out of 5 stars

Oven clean

Jamie from Vaporclean came to clean my cooker which was in a bit of a state. He arrived on time, was very friendly and got the job done. My oven looks great now and he left everything clean and tidy.

October 8, 2025
Unprompted review
Vapor Clean logo

Reply from Vapor Clean

Thanks so much for your lovely review!

We're thrilled to hear that Jamie made such a positive impression and left your oven sparkling clean. Punctuality, friendliness, and attention to detail are exactly what we aim for, so it's great to know he delivered on all fronts. We'll be sure to pass your kind words along to him!

Thanks again for choosing Vapor Clean — we really appreciate it.
Daniella

Rated 5 out of 5 stars
Verified

Great company

Called me back quickly , turned up on time , did a great job and carpets were left only slightly damp and dried in an hour . The guy who came was really friendly . Would definitely use them again and the price was really good too !

September 30, 2025
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Reply from Vapor Clean

Thanks so much for the lovely review — we’re thrilled to hear everything went smoothly!

It’s great to know the team was prompt, friendly, and left your carpets fresh and fast-drying. We’re especially glad the pricing felt fair — that’s something we really care about. Looking forward to helping you again whenever you need us!
Daniella

Rated 4 out of 5 stars
Verified

Communication was excellent

Communication was excellent. Cleaning was pretty good but we did have to ask them to revisit before leaving as they had left a lot of crumbs and tried to suggest it was rust!! They did at least clean it. Wasn't happy that they left van in turning circle. Again they moved it when asked but we shouldn't have had to ask.

September 26, 2025
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Reply from Vapor Clean

Thanks so much for your feedback — we’re really pleased to hear communication was excellent.

We’re sorry the clean wasn’t quite up to standard initially. While the team did return to sort it out, we understand it’s frustrating that you had to call them back in the first place. Likewise, the van being left in the turning circle shouldn’t have happened — we appreciate you pointing it out, and we’ll make sure the team is reminded to be more mindful in future.

Your comments are genuinely helpful, and we’re grateful you took the time to share them.
Daniella

Rated 5 out of 5 stars
Verified

V Good service

Arrived on time and spent 2 hours cleaning our grubby old oven which is now like new!
Very courteous technician quietly got on with the job and left the kitchen tidy.
Tricia

October 3, 2025
Vapor Clean logo

Reply from Vapor Clean

Thank you so much, Tricia! We're thrilled to hear your oven is looking like new again and that our technician made a great impression. We always aim to deliver a courteous, efficient service with sparkling results — so it’s lovely to know that came through. Looking forward to helping again whenever you need us!
Daniella

Rated 5 out of 5 stars
Verified

First Class

Arrived promptly, was very polite and pleasant and carried out works cleanly and professionally, obtaining a first class clean of all jtems. Would happily recommend.

October 1, 2025
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Reply from Vapor Clean

Thank you so much for your wonderful review! We're thrilled to hear everything went smoothly and that the clean met your expectations. It's great to know our technician made a positive impression and delivered a first-class result. We really appreciate the recommendation and look forward to helping again in the future!
Daniella

Rated 5 out of 5 stars
Verified

Great job done!!!

Technician for Vapor clean was really professional friendly, did great job on steam cleaning my kitchen and bathroom floors and pricing Vapor clean charge value for money , good experience overall from booking the appointment to the work being carried out and after Vapor clean following up make sure I was happy.

October 3, 2025
Vapor Clean logo

Reply from Vapor Clean

Thank you so much for your fantastic review! We're delighted to hear that you had a smooth experience from start to finish, and that the technician delivered a professional and friendly service. It's great to know you're happy with the results and felt the pricing offered good value. We really appreciate you taking the time to share your feedback!
Daniella

Rated 5 out of 5 stars
Verified

Really good job.

October 2, 2025
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Reply from Vapor Clean

Thank you so much for your kind review! It’s great to know you’re pleased with the results, and your feedback truly means a lot to us. We look forward to assisting you again in the future!
Daniella

Rated 5 out of 5 stars
Verified

Friendly, efficient and thorough

The eta was spot on; the guys were friendly, efficient- and worked non-stop to produce a two sparkling ovens that looked like new! The hob now has a pristine surface- and I am very happy!

September 29, 2025
Vapor Clean logo

Reply from Vapor Clean

Thank you so much for your lovely review! We're thrilled to hear the team arrived on time and worked hard to get your ovens and hob looking like new. It's great to know you're happy with the results — we’ll be sure to pass your kind words on to the technicians. Looking forward to helping again whenever you need us!
Daniella

Rated 5 out of 5 stars
Verified

Very thorough

Very thorough, no harsh chemical smell, helpful and friendly operator.

October 2, 2025
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Reply from Vapor Clean

Thanks so much for your kind words! We're really pleased to hear you had a great experience and that the clean was thorough and fresh without any harsh smells. Our technicians always aim to be friendly and helpful, so it's lovely to hear that came through. Looking forward to seeing you again next time!
Daniella

Rated 5 out of 5 stars
Verified

Arrived on time and quietly got on with…

Arrived on time and quietly got on with the job. Looks good now

October 2, 2025
Vapor Clean logo

Reply from Vapor Clean

Thanks so much for your lovely review! We're glad to hear everything went smoothly and that you're happy with how it looks now. If there's anything else you need, we're always here to help.
Daniella

Rated 5 out of 5 stars
Verified

Clean and Professional

Team were very professional and worked hard to clean the owen.

September 29, 2025
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Reply from Vapor Clean

Thanks so much for your kind words! We're thrilled to hear that our team delivered a professional service and worked hard to get your oven sparkling clean. Many Thanks CHloe

Rated 5 out of 5 stars
Verified

Alex and Kyle were lovely

Alex and Kyle were lovely and professional, we showed them the carpet throughout the house and less than 2 h they called to say the cleaning was done. The house smelled amazing as we entered and all the carpet was clean and fresh. They managed to get a few small stains out, which I really appreciate as this was an end of tenancy clean. Thanks for your help.

September 25, 2025
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Reply from Vapor Clean

Thank you so much for your lovely review! We're thrilled to hear that Alex and Kyle made such a great impression and delivered a fast, professional clean. It’s fantastic to know the carpets looked fresh and smelled amazing—especially for an end of tenancy clean. We really appreciate your kind words and hope to help again in the future!
Daniella

Rated 5 out of 5 stars
Verified
Vapor Clean logo

Reply from Vapor Clean

Thank you so much for your kind words! We're glad to hear our team arrived promptly and delivered a great clean. Your feedback means a lot to us, and we’re always here to help keep your kitchen running safely and smoothly.
Daniella

Rated 5 out of 5 stars
Verified

The chap did a good job and left every…

The chap did a good job and left every thing in a clean and tidy state as you would expect from an ex Coldstream Guard. Would recommend your company to others

September 22, 2025
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Reply from Vapor Clean

Thank you so much for your kind review! We're delighted to hear that the job was done to a high standard and that everything was left clean and tidy—just as you'd expect from someone with such impeccable discipline!
We really appreciate your recommendation and look forward to helping you again in the future.
Daniella

Rated 4 out of 5 stars
Verified

Nice job.Looks much better.

September 19, 2025
Vapor Clean logo

Reply from Vapor Clean

Thank you so much for your kind words and for taking the time to leave a review! We're really pleased to hear you're happy with the results and that everything looks much better after our visit.

If there's anything we can do to turn that 4-star into a 5 next time, we’d love to hear from you. Your feedback means a lot to us!
Daniella

Rated 2 out of 5 stars
Verified

Don’t waste your money

I believe if you employ a specialist company to clean your oven hob & extractor you don’t expect once finished to ask them to re-clean areas they have missed, not cleaned or cleaned insufficiency. Although the operatives didn’t argue with me, I signed the work off as satisfactory just to see them go.
After they left I still found loose residue which I wiped off myself.
If I were the boss of this company, I would remind these two operatives that they are not employed to do as little as they can get away with.

September 19, 2025
Vapor Clean logo

Reply from Vapor Clean

Thank you for taking the time to leave your feedback. We're genuinely sorry to hear that your experience with us didn’t meet your expectations, and we regret that you felt the need to clean areas yourself after our visit.

We always aim to deliver a thorough and professional service, and it’s disappointing to learn that you were left dissatisfied. Had we been made aware of your concerns directly, we would have welcomed the opportunity to revisit and put things right for you.

Your comments have been noted and will be shared with the operatives involved, as we take all feedback seriously and use it to improve our standards. We’re committed to ensuring every customer feels confident in the service they receive.

Daniella

Rated 5 out of 5 stars
Verified

Very good

Very good, a very dirty cooker now shines. Thank you

September 9, 2025
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Reply from Vapor Clean

Thank you so much for your kind words! We're so pleased to hear that your cooker is sparkling again—it’s amazing what a deep clean can do. It was a pleasure to help, and we truly appreciate you taking the time to share your experience. Hope to see you again soon!
Daniella

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