Communication was excellent
Communication was excellent. Cleaning was pretty good but we did have to ask them to revisit before leaving as they had left a lot of crumbs and tried to suggest it was rust!! They did at least clean it. Wasn't happy that they left van in turning circle. Again they moved it when asked but we shouldn't have had to ask.
Reply from Vapor Clean
Thanks so much for your feedback — we’re really pleased to hear communication was excellent.
We’re sorry the clean wasn’t quite up to standard initially. While the team did return to sort it out, we understand it’s frustrating that you had to call them back in the first place. Likewise, the van being left in the turning circle shouldn’t have happened — we appreciate you pointing it out, and we’ll make sure the team is reminded to be more mindful in future.
Your comments are genuinely helpful, and we’re grateful you took the time to share them.
Daniella
