TGR

Fuse Energy is by far the best energy provider that I have worked with in the past 10years. Incredible competitive prices! Great customer service! Decent app! I only wish that I have come across them sometime ago!

My solicitor from Setfords managed to made a very intricate process and almost a lost cause, to a success story for me and the family. Her knowledge and experience in conveyancing is second to none and we were so lucky to have been introduced to her. Great service!!

Jamie delivered an outstanding service today in professionally cleaning our three seater sofa. We have young children at home and the sofa was looking miserable. Vapor Clean brought our sofa back to life! Thank you!

I use AXA HEALTH as a company benefit, which should help me expediting preventive care. Almost always AXA asks me to seek a GP referral for simple things like regular health check up or check ups based on personal history that a GP would not make a difference. The process is wrong and puts me off using. I am cancelling this benefit for next year.

Easy to book. Removal undertaken swiftly and professionally.

The product is great. Well wrapped and protected, shipped in a timely fashion. The instruction although intended to be simple, do lead to some confusion, but we have managed to assemble it properly. Better pictures and details will help assembly in a quicker time.

The customer experience of bp pulse is always great. Agnes was very helpful. 5 stars

This paint is amazing! Our recently bought flat looks so different. I just wish I have read the returns policy prior opening the plastic bags covering the tins, as I have order three extra tins and I will not need them.

The process of ordering and payment and subsequent follow up was great. One of the products that we have purchased was out of stock and although was correctly advertised, nothing stated the product could be available 4 months later. Cancellation and refund were suggested if needed. We decided to wait.

My partner and I have booked a 2D/1N Sunrise Tour including Sacred Valley with Karikuy company. To be perfectly frankly with all of you, I do know not from where to start to describe the bad experience that we have had and the poor service given to us. Due to the amount of details, I will therefore describe the good and bad points as follows:
DAY 1
‘Goods’:
- the supervisor guide (Oscar) has come to our hotel in the day before to explain the details of the tour and to give us all the tickets required. The explanation was thoroughly and helpful.
- Stop in Mirador de Taray for a brief explanation. Nice view;
- The tour guide kindly explained where was the train station;
- Nice train journey;
- Someone from the staff of the hotel was at the Machu Picchu pueblo station to pick us up;
- The hotel Tierra Viva was nice and clean and the staff very helpful;
‘Bads’:
- The picking up from the hotel was on time (8:30am) but we have waited 30min on the cusco main plaza to gather everyone;
- First stop was 30min later in a random market on the side of the road on the way to Pisac. No points of interest worth of being mentioned - TOURIST TRAP.
- Poor audio quality inside the van did not allow all of us to understand the few explanations given by the guide tour. Furthermore the whole tour was done in Spanish, and the guide did not asked even once if everyone could understand;
- In Pisac archeologic site we barely have had time for ourselves. Who wanted to go to the washrooms wouldn’t listen the explanation or even go to the top of the Pisac ruins. In addition, although the guide was in rush all the time, in the very end he managed to find some time to flirt with two local girls (for around 10min);
- In Pisac town (bear in mind we went there on a Tuesday when the famous tradicional market happens - as advertised in the company website), we were forced to stop in front of a semi precious stones shop and no explanation was given why the stop in that location. We spend there 30min and all our time flew. Making impossible to see the tradicional market. Clearly they were from the beginning trying to sell us what the partners of the company wanted... as we say TOURIST TRAP!!!
- The buffet in Urubamba was poor (bear in mind Peruvian food its great) and the drinks were paid separately. However in the offer description it is mentioned that the lunch is included. It is also mentioned that you will have lunch “with the beautiful scenery surrounding you”... well my friends, we stopped in middle of abandon properties and the lunch was in a rather awful location..,
- In Ollantaytambo, we have left our bags in a “safe local place” recommended by the guide. “Leave here everyone does it”. He just forgot to mentioned that service is also paid (even if it just 3 soles per rucksack - the atitude is wrong);
- On the top of the ruins, lovely place. The amount of tourist was incredible... perhaps due to that once again the tour guide explanations were poor. However, we could manage to hear another guide explanation with extensive archeological knowledge of the ruins. Well above of the quality of our guide. 10min later and our guide left us since we wouldn’t continue the tour around the sacred valley. We will be heading Machu Picchu on that night and the guide will be returning to Cusco.

Note 1: I am fluent in Portuguese, Spanish and English. Therefore the guide explanations were poor not due to the language itself but the lack of knowledge shown.
Note 2: This tour only includes Pisac and Ollantaytambo archeological sites. This tour doesn’t include the ‘Condors in a protected area’, the ruins of Moray and the Salineras de Maras. A full day tour was done by 2 American friends which did not spend time in non archeological related shops (tourist traps) and have completed the day at the same time than us, ready for a few beers in Ollantaytambo.

DAY 2
‘Goods’
- The Machu Picchu complex it’s beautiful and hiking the mountain however challenging is an amazing experience;
- Vistadome train was a nice experience;
- No other points worth of mentioning....
‘Bads’
- In the night before at 11pm in the hotel, an awful guide (Liz) with the wrong atitude came to ‘tell’ us how the tour would happen. She mentioned that at 6.30am we would need to be at the main plaza and that at 6.35 the guide and everyone would be heading to the shuttles stop. Please bear in mind that the sunrise in Machu Picchu in early April is around 5.50am. So bye bye sunrise!!!!
- In the next day, circa 6.00am and with the sun up we headed to the main plaza. The guide arrived at 6.40am without any apologies. 5min later he realised that some people did not have the tickets for the shuttle and that all of us needed to wait for it. Bear in mind at that time and however there are shuttles for 30 persons every 5min, there was around 500 persons lining in a long queue. Making even later the time to enter in the complex. At this time, we make a fast and a good decision: we wouldn’t continue with this circus that this company called sunrise tour.
- In the queue, and well ahead of the rest of our tour companions, the guide Liz came to ‘tell’ us again that we had to wait for them. To complicate things, she strongly believed that we were 4 persons and it was said in the night before (by her) that we were 2. Perhaps due to another 2 persons have taken the same route than us of quitting with this circus. She was disrespectful and didn’t acknowledged her bad management of the group.
- At 7.30am we were at the entrance of the complex and without anyone to explain us all historical and archeological details. This proven to be a rather different experience from what we have expected..

All these situations were explained back in Cusco to the guide supervisor from the very first day. He understood our complains and requested the company to give us back the money of the first day. In the next day he came to the hotel to give us back 80$ of a total amount of 1030$ spend in this unprofessional guide tour.
This was taken by us as a joke.
If you like to spend money wisely, please consider to use another tour company instead of this one.