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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the straightforward and easy ordering process. Consumers found the website easy to navigate, and some were pleased with the speed of ordering. A number of individuals mentioned the product's effectiveness in cleaning ears, with some specifically noting its gentle and safe design compared to other methods. Others express anticipation about using the product and are hopeful about its performance. However, some consumers have expressed concerns regarding the ordering process, particularly with the numerous offers for additional products during checkout. Some reviewers felt that the process was manipulative, leading to accidental over-ordering. A few customers reported issues with refunds, mentioning difficulties in getting the correct order and encountering unexpected shipping costs. Despite these issues, some reviewers were impressed with the customer service, particularly when the company addressed and resolved order problems.

Based on these reviews

Rated 4 out of 5 stars

It is a unique and extremely useful product for ear cleaning. The quality of the product seems to be in accordance with international standards which makes its purchase value for money. I always like... See more

Company replied

Rated 4 out of 5 stars

Easy to order just be careful where you click on following offers. One accidental is a pain to get fixed in customer service. Below the yes add to my order in small print it says no thank you. Be sure... See more

Rated 4 out of 5 stars

This product is something which I would really like because I am a person who really want to take care of my ears well and this product is a revolutionary. "I Mean It" and I really appreciate this inn... See more

Company replied

Rated 4 out of 5 stars

Please make what is in packages clear. I ordered 2 handles with no heads accidentally and contacted customer service immediately after my purchase and they didn’t get back until the next day. Then the... See more

Rated 5 out of 5 stars

What made my experience memorable was the unseen company represented in buying bubbles at the corner of my keyboard. I also ordered a tvidler and some attachments. Looking forward to using them, I u... See more

Company replied

Rated 5 out of 5 stars

Very easy to shop online. However there seem to be many sellers of this same product with a slightly different shape or look. So it would be helpful if your advertising clearly shows the brand nam... See more

Rated 2 out of 5 stars

Order edited. Don't get updated order's payable amount/ invoice. Order ID: 21945585. Plz. help to confirm payable amount.

Company replied

Rated 5 out of 5 stars

The ordering process was very straightforward .The products arrived very promptly . They were well packaged in neat compact cases for ease of storage . The ear cleaning tools are very efficient at... See more

Rated 5 out of 5 stars

Everything is simple and easy to do, And That's how i like it. Looking Forward to trying it out looks so easy it's got to beat the baby tips as they are dangerous, I remember years ago nearly popped... See more

Rated 5 out of 5 stars

I was intrigued by the ad, so purchased a tvidler ear cleaner for myself and one each for my children. The checkout was easy and straightforward. I wasn’t interested in purchasing the other items on o... See more

Rated 4 out of 5 stars

The only thing is and I understand your marketing is to keep asking for more sales I do not have a problem with that but I only need to respond once. Since I have not tried your product yet I have no... See more

Rated 5 out of 5 stars

Edit, I was pleasantly surprised when Tvidler phoned to rectify the problems in my order. They came through with a reasonable solution. I thank them for doing so. I do appreciate their honesty. I... See more

Company replied

Rated 3 out of 5 stars

Selecting one product leads to an offer for another product, 4 in total. If you are interested in them that's fine, if not it can take a moment to identify how to move on without selecting them.

Rated 5 out of 5 stars

I came across your company products in an online website and also found it genuine in YouTube too. I'm now waiting for the product to receive and will rate my experience after using.

Company replied

Rated 5 out of 5 stars

I had been waiting for your product to be something I can afford. A friend is suffering hearing loss and I hope this helps her. Outside of trying to sell me 7 or 8 more items, it was a pretty straight... See more

Rated 5 out of 5 stars

After a less than satisfactory buying experience, I had decided to let the matter slide. However, I received an email from Tvidler stating they were refunding my purchase in full! I had not asked f... See more

Company replied

Rated 5 out of 5 stars

I've recently experienced the sadness of seeing my son deal with the discomfort from his ears. I bought him a liquid ear removal. Definitely want to see if it will work for us.

Company replied

Rated 4 out of 5 stars

I have updated my original rating from a 1 to a 4. After I posted my original review on this site, Tvidler called me directly and volunteered to give me a refund of the extra Tvidlers sent to... See more

Company replied

Rated 3 out of 5 stars

After 3 attempts I finally got a refund on an order that was not what I ordered. It was not as easy as they said it would be. I would recommend that they do not add to the order without permission.... See more

Company replied

Rated 5 out of 5 stars

Yes very good work done and my sincere Suggestions if impliment it may result in many persons all over the world to buy it use it and appreciate it

Company replied

Rated 3 out of 5 stars

The site doesn’t provide you an invoice or purchase summary prior to payment via PayPal. No confirmation. So I didn’t know I was paying $9.95 for shipping of 1 ear cleaning tool. Not cool with that!

Rated 5 out of 5 stars

Tvidler’s ear products are awesome! It gets out ear wax without using Q-Tips or any other object. It is gentle and feels good to use. It gently removes all types of ear wax. Thank you Tvidler!

Company replied

Rated 5 out of 5 stars

This is the best item I have ever tried for removing wax from my ears. I have tried many gadgets but none compare to this marvelous tool. I feel completely safe while using it and it easily removes... See more

Rated 5 out of 5 stars

Ordering from the Tvidler site was super easy. It directed me where to click and helped me get exactly what I needed. I did not order any more or less than what I wanted. Thanks to them for an excelle... See more

Rated 5 out of 5 stars

I have been interested in this tool for some time and this offer was serendipitous. The ordering process was easy and fast. No high pressure sales. Can't wait to receive my order!

Company replied

Rated 4 out of 5 stars

Since my initial scathing review, Tvidler phoned me and are now offering a full refund. I am impressed by this and will upgrade the review again when the refund is confirmed

Company replied

Rated 4 out of 5 stars

I'm not sure exactly what to say it was a pretty simple checkout process after I was able to find the small print that said no I don't want to purchase the additional items.

Rated 4 out of 5 stars

Too many follow up products..I would rather have a product choice at the beginning along with the basic produce, just a suggestion .

Company replied

Rated 4 out of 5 stars

Nothing in particular was great. Seems like a decent product and I'm curious how it will work for me

Company replied

Rated 4 out of 5 stars

This company is a scam. Do not order from them. They manipulate the ordering process to effect over ordering and charging. There is no response to complaints other than preprogrammed platitudes. Pay... See more

Company replied

Rated 4 out of 5 stars

Filling up my address must be left to my choice because there could be multiple variations while filling up the home address for any customer and for me this has happened many times while filling the... See more

Rated 5 out of 5 stars

I saw the ad on youtube and i was exactly looking for something like this to remove ear wax safely but i haven’t used it yet after using when received i will give honest review a genuine one.

Company replied

Rated 5 out of 5 stars

Although the product itself was not ideal for me, the follow up customer service was exemplary! Really attentive and very customer focused. Great customer serive should always be the backbone of a co... See more

Company replied

Rated 5 out of 5 stars

I have been viewing only in u -tube and to some extent convinced and ordered has wii pay in indian ₹1580 by UPI using Paytm is it o.K

Company replied

Rated 4 out of 5 stars

because of me the first time i see your products but today i decided buy quickly even i am not yet use but i know these are very usefully to use everyday. i will give you feedback when i receive my o... See more

Company replied

Rated 4 out of 5 stars

The product is wonderful. Ordering and shipping was a smooth process. After using this, I was glad I bought them. Now, the heads do not click tight to the handle. I have to pull them from my ear w... See more

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Rated 4 out of 5 stars

I'm not crazy about all the additional sales pitches for additional products

Company replied

Rated 4 out of 5 stars

I don't want to leave a review. My experience was just fine. I made my purchase with minimal fuss.

Company replied

Rated 3 out of 5 stars

I don’t want to leave a review but this glorious website is forcing me to buy a product. - 1 star

Company replied

Rated 5 out of 5 stars

Easy to navigate and the product seems like a nice addition to clean my ears.

Company replied

Rated 4 out of 5 stars

Easy payment mode and allowing to edit the order

Company replied

Rated 5 out of 5 stars

My wife and I heard about this product on television. Looking forward to its use. Appreciate all the experience and thought that went into its creation. Thanks for the hefty discount.

Rated 4 out of 5 stars

Not telling the customer that a case in which to store the product is an add-on at extra cost until after making the initial purchase is kind of scammy.

Company replied

Rated 4 out of 5 stars

I am trying the product for the first time. My experience was that they were trying to hard push buying higher quantity and complimentary products with it.

Company replied

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Company details

  1. Cleaning Products Supplier

Written by the company

Budget Friendly Tool Tvidler is designed to be shared. With the single Tvidler purchase you will also get a set of 6 soft tips. While developing Tvidler tool, we were being environmentally cautious: as the tool is designed to last a lifetime you will not be adding to the ever-increasing accumulation of plastic waste as if using q-tips. What’s friendly to nature is good for your wallet too - one purchase will take care of your ear cleanliness for the foreseeable future.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

very nice so confertable

very nice so confertable

September 21, 2025
Unprompted review
Tvidler logo

Reply from Tvidler

Hello Sumit Kumawat,

Thank you for your wonderful feedback! We're delighted to hear that you're enjoying your purchase.

Tvidler Support Team

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Rated 1 out of 5 stars

Worst customer service and product.

I used this product. As expected it didn’t work in my ear. Nothing significant came out. And as I try to return it because of 30 day return policy. They said I couldn’t return it because I opened the product. It is ridiculous. This product didn’t work for me and their return policy is a trap.

December 22, 2024
Unprompted review
Tvidler logo

Reply from Tvidler

Hello Steve,

Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced with the product and the difficulty in processing your return.

We aim to ensure a satisfactory experience for all our customers, and your case is important to us. Please provide us with further details so we can assist you more effectively. We have sent a request for your order information via Trustpilot. Should you not have received this request, kindly update your review or reach out to our Customer Support team directly at mailto:support@tvidler.com.

To help us locate your order, we need the following details:
- The email address used for the purchase
- Your order number

Thank you for your cooperation and for giving us the opportunity to address your concerns.

Tvidler Support Team

Rated 5 out of 5 stars

pushy or not?

you are not invasive or pushy for answers

October 23, 2025
Unprompted review
Tvidler logo

Reply from Tvidler

Hello Rebecca,

Thank you for your 5-star review on Trustpilot. We appreciate your kind words and are delighted to hear that you found our approach non-invasive and respectful. Your satisfaction is important to us, and we'll continue to strive to provide the best service possible.

If there's anything else we can assist you with, feel free to contact our customer service team at support@tvidler.com.

Thank you for your support.

Best regards,
Tvidler Support Team

Rated 5 out of 5 stars

Easy ordering

October 22, 2025
Unprompted review
Tvidler logo

Reply from Tvidler

Hello Barbara V,

Thank you for sharing your positive feedback with us. We're thrilled to hear that you found the ordering process easy. Your satisfaction is our top priority, and we appreciate your support.

If you have any questions or need assistance in the future, please feel free to reach out to our customer service team at support@tvidler.com.

Thank you for choosing Tvidler.

Best regards,
Tvidler Support Team

Rated 4 out of 5 stars

Looks good

Looks good, easy checkout. Makes sense that it would be a good idea.

October 20, 2025
Unprompted review
Tvidler logo

Reply from Tvidler

Hello Just bought,

Thank you for taking the time to leave a review. We're delighted to hear that you found the checkout process easy and appreciate your positive feedback about the product's appearance.

If you have any further questions or need assistance, please feel free to contact our customer service team at support@tvidler.com. We're here to help!

Best regards,
Tvidler Support Team

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Rated 5 out of 5 stars

When I order that product it was very…

When I order that product it was very easy to order and fast

October 20, 2025
Unprompted review
Tvidler logo

Reply from Tvidler

Hello Belkis Rodriguez,

Thank you for your wonderful review and for awarding us 5 stars! We are delighted to hear that your ordering experience was both easy and fast. Your satisfaction is our priority, and it's great to know we met your expectations.

If you have any further questions or need assistance in the future, please do not hesitate to reach out to us at support@tvidler.com

Thank you for choosing Tvidler.

Best regards,

Tvidler Support Team

Rated 5 out of 5 stars

Simple and efficient

Simple and efficient

October 19, 2025
Unprompted review
Tvidler logo

Reply from Tvidler

Hello Linda,

Thank you for taking the time to leave us a 5-star review on Trustpilot. We are delighted to hear that you found our product simple and efficient. Your feedback is greatly appreciated and motivates us to continue providing excellent service.

If you have any more comments or need assistance in the future, please feel free to reach out to our customer service team at support@tvidler.com.

Best regards,

Tvidler Support Team

Rated 5 out of 5 stars

Great Idea!

Easy to follow information and ordering.

October 18, 2025
Unprompted review
Tvidler logo

Reply from Tvidler

Hello Susan,

Thank you for taking the time to leave a 5-star review on Trustpilot. We are delighted to hear that you found our information and ordering process easy to follow. Your positive feedback means a lot to us and motivates us to continue providing excellent service.

If you have any further questions or need assistance, please feel free to reach out to our customer service team at mailto:support@tvidler.com.

Thank you for choosing Tvidler!

Best regards,
Tvidler Support Team

Rated 5 out of 5 stars

Smooth Check-Out

October 18, 2025
Unprompted review
Tvidler logo

Reply from Tvidler

Hello Prateek Sharma,

Thank you for taking the time to leave a review. We're thrilled to hear that you had a smooth check-out experience. Your satisfaction is our top priority, and we're delighted that everything went smoothly for you.

If you have any further feedback or need assistance in the future, please feel free to contact our customer service team at support@tvidler.com.

Thank you for choosing Tvidler!

Best regards,
Tvidler Support Team

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Rated 5 out of 5 stars

Easy to order

Ordering was easy.

October 15, 2025
Unprompted review
Tvidler logo

Reply from Tvidler

Hello Charlene,

Thank you for your feedback and for awarding us a 5-star review on Trustpilot. We're delighted to hear that your ordering experience was smooth and easy. If you have any further questions or need assistance, feel free to reach out to our customer service team at any time at support@tvidler.com.

Best regards,
Tvidler Support Team

Rated 4 out of 5 stars

I didn't care for all the items you…

I didn't care for all the items you kept offering once I made my order.

October 15, 2025
Unprompted review
Tvidler logo

Reply from Tvidler

Hello Marjorie,

Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the additional offers you encountered during your order process. We understand how this can be frustrating and we appreciate your patience.

If you have any further concerns or need assistance, please feel free to reach out to our customer service team at support@tvidler.com. We are here to help.

Thank you for choosing Tvidler.

Best regards,
Tvidler Support Team

Rated 4 out of 5 stars

Descriptive

Descriptive

October 15, 2025
Unprompted review
Tvidler logo

Reply from Tvidler

Hello Arun,

Thank you for your review and for taking the time to share your thoughts with us. We appreciate your feedback and are glad to hear you had a positive experience, as indicated by your 4-star rating.

If there’s anything specific we can assist you with or if you have any further comments, please feel free to contact our customer service team at support@tvidler.com. We are always here to help.

Thank you for choosing Tvidler.

Best regards,
Tvidler Support Team

Rated 5 out of 5 stars

It was very good

It was very good

October 13, 2025
Unprompted review
Tvidler logo

Reply from Tvidler

Hello Donna,

We're thrilled to hear that you had a very good experience with Tvidler. Your positive feedback means a lot to us and motivates us to continue providing high-quality service.

If you have any further feedback or questions, feel free to reach out.

Thank you for choosing Tvidler!

Best regards,
Tvidler Support Team

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Rated 4 out of 5 stars

Nice product

Good for everyone

October 13, 2025
Unprompted review
Tvidler logo

Reply from Tvidler

Hello Sonusharma,

Thank you for leaving a review on Trustpilot. We're glad to hear that you found our product beneficial for everyone. If you have any specific questions or concerns, please feel free to reach out to our customer service team at support@tvidler.com. We are here to help!

Thank you for your feedback.

Tvidler Support Team

Rated 2 out of 5 stars

The silicon screw is too bulgy for my…

The silicon screw is too bulgy for my ear canal hence did not work effectively.

October 3, 2025
Unprompted review
Tvidler logo

Reply from Tvidler

Hello Emmanuel Education,

Thank you for sharing your feedback with us. We’re sorry to hear that the silicon screw didn’t fit your ear canal effectively. We understand how this can be a concern and we are constantly working to improve our products to better suit our customers' needs.

We attempted to reach out to you to gather your order details, but we haven’t received a response yet.

Please contact our customer service team at support@tvidler.com for further assistance. They will be more than willing to help resolve this issue for you.

Thank you for your understanding and patience.


Tvidler Support Team

Rated 5 out of 5 stars

Informative

Informative

October 8, 2025
Unprompted review
Tvidler logo

Reply from Tvidler

Hello Sunil,

Thank you for taking the time to leave us a 5-star review. We're delighted to hear that you found the information helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service.

If you have any further questions or need assistance, feel free to reach out to our customer service team at support@tvidler.com. We're here to help!

Best regards,

Tvidler Support Team

Rated 5 out of 5 stars

Just wanted to try it out over cotton…

Just wanted to try it out over cotton swabs.

October 7, 2025
Unprompted review
Tvidler logo

Reply from Tvidler

Hello UP Unlimited Productions,

Thank you for taking the time to leave us a 5-star review on Trustpilot. We're glad to hear that you are trying out Tvidler as an alternative to cotton swabs. If you have any questions or need assistance, please feel free to reach out to our customer service team at support@tvidler.com.

Thank you for choosing Tvidler.

Tvidler Support Team

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Rated 5 out of 5 stars

I have been looking for this item.

I have been looking for this item.
Thanks

October 6, 2025
Unprompted review
Tvidler logo

Reply from Tvidler

Hello Lorna,

Thank you for your positive feedback! We’re thrilled to hear that you found what you were looking for with us. If you have any further questions or need assistance, feel free to reach out to our customer service team at support@tvidler.com.

Thank you for choosing Tvidler.

Best regards,
Tvidler Support Team

Rated 5 out of 5 stars

Gentle Earwax Removal

Tvidler’s ear products are awesome! It gets out ear wax without using Q-Tips or any other object. It is gentle and feels good to use. It gently removes all types of ear wax. Thank you Tvidler!

September 1, 2025
Unprompted review
Tvidler logo

Reply from Tvidler

Hello Chelsea A.,

Thank you for your wonderful feedback! We're delighted to hear that you're enjoying Tvidler's ear products and that they are effective for you.

Tvidler Support Team

Rated 5 out of 5 stars

Fast

Fast, clear and easy

October 5, 2025
Unprompted review
Tvidler logo

Reply from Tvidler

Hello NormaJean,

Thank you for the wonderful 5-star review! We are thrilled to hear that you found our service fast, clear, and easy. Your satisfaction is our top priority, and your positive feedback is greatly appreciated.

Best regards,
Tvidler Support Team

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