Tineco Intelligent Technology Co., Ltd. Reviews 2,637

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the product's performance, highlighting its ease of use and powerful cleaning capabilities on various surfaces like carpets, hardwood, and tile floors. Consumers appreciate features such as cordless convenience, lightweight design, and self-cleaning functions, which simplify and expedite the cleaning process. People also value the versatility of Tineco products, noting their effectiveness in handling pet hair and everyday messes. Furthermore, reviewers consistently praise the company's customer service, describing it as responsive, helpful, and easy to work with. Consumers appreciate the prompt resolution of issues, including quick replacements and repairs. The availability of spare parts and the overall build quality of Tineco products are also mentioned positively. While opinions on the warranty vary, the general sentiment towards Tineco's service and support is favorable.

Based on these reviews

Rated 4 out of 5 stars

I absolutely love my Tineco cordless vacuum cleaner. It's slim and light weight design makes it easy to conceal right next to my bookshelf in the corner of my living room. I love how I can interchange... See more

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Rated 4 out of 5 stars

Overall very happy with the Tineco S7 Pro I have got for six months now. Product is of good quality and generate results as per expectation. Spare parts should be easily available.

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Rated 4 out of 5 stars

I really have enjoyed my Tineco S10 ZT smart stick vaccumm so far. Its sleek style, compact design, and beautiful display are bar none. Easy to take apart to clean on all parts, filters, roller bars,... See more

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Rated 4 out of 5 stars

This mopping machine takes mopping to a whole new level! I absolutely love the convenience of this machine, and it does an incredible job. The only downside is that the tank is quite small..

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Rated 5 out of 5 stars

I ordered the Tineco iFloor 3 Ultra 08/06/2025 and I’ve gotta say- this wet dry vacuum is incredible! The simultaneous horror and satisfaction of seeing the dirt and grime get cleaned off my floor... See more

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Rated 5 out of 5 stars

I've tried other brands of wet mops and there was always an issue - whether it was the battery life was short or the mop left patches. I am very grateful that I found Tineco (after much research!) and... See more

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Rated 5 out of 5 stars

After purchasing the Ifloor 2 max I was missing the stand and charger. I reached out to customer service and they replied quickly and we're able to get my missing pieces in less than 15 minutes. I rec... See more

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Rated 5 out of 5 stars

I purchased my first Tineco Floor One S9 wet dry vacuum after much research. I wish I had purchased this years ago! So easy to use and clean, self propelled and automated so you don’t have to squeeze... See more

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Rated 5 out of 5 stars

We purchased a Tineco Cordless Floor Washer based on a recommendation from a friend and it does an incredible job pulling dirt up from our tile floors. Since we are in the middle of a renovation ther... See more

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Rated 5 out of 5 stars

We've had our new cordless vacuum for a month or so now and we're in love. Lightweight, easy to maneuver and get beneath furniture, powerful, easy to empty with no need for vacuum bags, great wall mou... See more

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Rated 5 out of 5 stars

Purchased a Tineco iFloor 3. Set it up and tried it out. No water came out. Described the lack of water discharge via contact email. Customer service responded asking me to depress the valve on the... See more

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Rated 5 out of 5 stars

After I registered my account when I went to use a promo code it was giving me an error code and wouldn’t work. I reached out to the company explained my issue along with screenshots to show my proble... See more

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Rated 5 out of 5 stars

I had help from 2 different associates. Both were very helpful and understanding. I was able to email my trouble shoot video and they knew exactly what was wrong and were able to help me quickly. Both... See more

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Rated 5 out of 5 stars

I’ve been using my vacuum mop for over three months. It has been a game changer when it comes to moping the floor. The only thing that is “annoying” Is having to remember to clean it everytime I use i... See more

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Rated 5 out of 5 stars

I purchased the Ifloor 5 breeze after loving my first OG Tineco. Both machines have been wonderful but I love the new features of the breeze. My favorite is the dirty water container that keeps debris... See more

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Rated 3 out of 5 stars

I've had my Tineco S11 for a year. It's been great overall, but I can't find a replacement battery or other replacements such as filters. The sellers such as Amazon offers the battery at a price that... See more

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Rated 5 out of 5 stars

I love my Tineco Hammerhead. It's sleek looking, easy to operate, nearly self propelled. I love the separate tanks for clean and dirty water. That paired with the self clean feature make me rest assur... See more

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Rated 5 out of 5 stars

I recently purchased a Tineco vacuum cleaner and couldn’t be happier with my choice. It’s lightweight, powerful, and very easy to maneuver around the house. The suction is strong enough to handle carp... See more

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Rated 5 out of 5 stars

Our Tineco cordless vacuum has been the best purchase we've made for our family. With three kids and two dogs in our 2,200 sq ft home, we've put it to the test daily for a year. It's powerful enou... See more

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Rated 5 out of 5 stars

Customer service responded within 24 hours after emaling them. They sent me a video link to show exactly what I needed to do to remove my dustbin canister.

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Rated 5 out of 5 stars

I’ve always wanted a vacuum that could mop too, but I was scared it wouldn’t be worth it and that it wouldn’t do either job properly. After seeing a friend post about the Tineco on social media, I f... See more

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Rated 5 out of 5 stars

Our wet/dry vacuum/floor cleaner is something my wife really enjoys helping keep our floors clean. When it recently showed some cracks in the item, Tineco was great in resolving the issue and replace... See more

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Rated 5 out of 5 stars

I recently purchased a Tineco wet floor cleaner. This unit is amazing. Cleaned the floor very clean. Cleanup of the unit was easy and straightforward. After usingit a few times I contacted their prod... See more

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Rated 5 out of 5 stars

My cordless vacuum cleaner broke last week. I immediately filed a claim w/ Tineco. Within 24 hours I received a pleasant response, and directions to proceed with a replacement. I had replacement... See more

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Rated 5 out of 5 stars

We recently bought a new house in November last year, all with hardwood throughout. I knew we would need a cordless vacuum. After lots of research we ended up with the Tineco GO Pet cordless vacuum. I... See more

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Rated 5 out of 5 stars

I needed filters for my hand held vac. The representative advised me how to order and once my order was paid for, it shipped and I received it the next day. All my floor appliances are from Tineco. T... See more

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Rated 5 out of 5 stars

More then 1 year ago I purchased a Tineco PURE ONE station cordless stick vacuum. I use it daily in our condo with luxury planking and a few scattered low pile area rugs. It does a job. I like tha... See more

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Rated 5 out of 5 stars

I recently purchase the Tineco GO H2O Cordless Floor Washer with FloorDock. Being able to vacuum and clean my wood floors at the same time is a game changer. Two friends have purchased one based on m... See more

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Rated 5 out of 5 stars

I had been looking for a way to quickly clean my kitchen floor without filling the sink or dragging out the bucket and mop. A friend recommended a Tineco machine. I found the Tineco S5 on sale and b... See more

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Rated 5 out of 5 stars

Received my product without some of the accessories and customer service just asked for photos of the product and the manual to prove they were supposed to be included. Sent the parts within a week. V... See more

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Rated 5 out of 5 stars

This is my second Tineco vacuum—my first was the iFloor 3, which I loved and used daily until I had to leave it behind during a major life transition. I now use the iFloor 2, and while it still del... See more

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Rated 5 out of 5 stars

I love my machine it's great because it cleans it self and I am not mopping with dirty water. Very simple to operate can use anytime because the floors dries very fast.

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Rated 5 out of 5 stars

I couldn’t be happier with my Tineco vacuum, it has completely changed the way I clean my home! It’s powerful and easy to use. The suction is impressive and picks up everything. The battery lasts long... See more

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Rated 5 out of 5 stars

We recently bought a Tineco iFloor 3 and it has been a game changer for my floors! With a mix of wood, stone and laminate floors, this wet mop can clean them all! I didn’t realize how dirty my floors... See more

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Rated 5 out of 5 stars

I bought a Tineco floor cleaner and have been impressed so far. I have tried several other brands and this is far better. It tells you when the roller is dirty and has a great self cleaning mode. It h... See more

Company replied

Rated 5 out of 5 stars

We love our 3-in-1 Tineco mop/vacuum. We clean the house a lot more often. The kids enjoy using it and ask to mop the floor. We don't have to worry about sweeping and vacuuming first; it does it all.... See more

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Rated 5 out of 5 stars

We recently bought a vacuum and i love it 🥰 it’s very convenient if you have kids or dogs The pet hair disappears when you vacuum and the cleaning solution smell really good

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Rated 5 out of 5 stars

We purchased the Floor One S6 cleaner. I love how easy it is to use from filling the water tank to setting it on the base for self-cleaning. Even my husband fell in love with it and he has never been... See more

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Rated 5 out of 5 stars

The after sale service is great .. I received a reply to my email the same day and the replacement within 2 to 3 days .. no question asked no explanation .. it was a great after sale experience Th... See more

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Rated 5 out of 5 stars

I have been very happy with my new vacuum. It is easy to manipulate and very effective. I use it mainly on hardwood floors and tile and it has been excellent.

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Rated 5 out of 5 stars

I was looking for a floor machine that was easy to use and maintain but could not find what I wanted in the Box store. I saw Tineco advertised for a reasonable amount and ordered it. The best move and... See more

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Rated 5 out of 5 stars

 I have waited a long time to purchase this product as I was unsure if it would save me time and worth spending the money for it. When it went on sale at Costco I purchased it. I have had my ISeri... See more

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Rated 5 out of 5 stars

My unit developed a leak and I called customer service for help. We shipped back unit and was repaired and returned in a timely manner. Very happy with the service and we love our Tineco floor cleaner... See more

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Rated 5 out of 5 stars

It makes cleaning easy. It almost seems self propelled because it is so easy to push. It is so much better than vacuuming and the mopping with a bucket of dirty water.

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Rated 4 out of 5 stars

It’s the third time in ten years that I bought my vacuum fin Tineco, I absolutely loved it. Easy to clean and use. I absolutely recommend.

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Rated 5 out of 5 stars

Excellent customer service, and products that you can trust. Even after the warranty expired, I was able to get customer service on the phone and purchase parts for my vacuum cleaner.

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Rated 5 out of 5 stars

Excellent product. Ease of use: spectacular Cleanliness of floors: Superior Plus!!!! It cleans itself Very happy with my purchase

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Rated 5 out of 5 stars

Great Product! The Tineco is a great product and the customer service is also great! I had trouble getting my Tineco set up for the first time, and they were able to help me set everything up. I defin... See more

Company replied

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Company details

  1. #2 of 2 best companies in Vacuum Cleaner Store
  2. #14 of 20 best companies in Appliance Store
  3. #11 of 15 best companies in Cleaning Products Supplier
  4. #4 of 5 best companies in Wholesaler Household Appliances

Written by the company

Tineco is a technology innovation company specializing intelligent technology, a premium brand in smart electrical appliance. Founded in 1998, with the invention of its first vacuum cleaner, Tineco obtained hundreds of domestic and international patents and generation impressive sales globally. Tineco specializes in creating innovative, intelligent technology to make everyday home products smarter and easier to use. At Tineco we focus on adding a human touch to every new product, because technology is truly smarter when it fits seamlessly into your lifestyle. "Live Easy, Enjoy Life” is not only a vision, but also at the core of everything we do at Tineco.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


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Rated 5 out of 5 stars

I had an issue with my order and…

I had an issue with my order and customer service resolved it fast and exceeded my expectations. A company that stands behind its products and has knowledgeable team members is always a “highly recommend” in my book.

August 24, 2025
Unprompted review
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Reply from Tineco Intelligent Technology Co., Ltd.

Dear E G,

Thank you for sharing your experience with our customer service team. We are delighted to hear that we were able to resolve your issue quickly and exceed your expectations. Your recommendation means a lot to us, and we are committed to maintaining high standards of service.

If you have any further questions or need assistance, please feel free to reach out.

Best regards,
Tineco Customer Service

Rated 5 out of 5 stars

Very helpful customer service

Very helpful customer service

April 1, 2025
Unprompted review
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Reply from Tineco Intelligent Technology Co., Ltd.

Dear Allison,

Thank you for your kind words about our customer service. We are pleased to hear that you found our team very helpful. Your satisfaction is our top priority.

If you have any further questions or need assistance, please feel free to reach out.

Best regards,
Tineco Customer Service

Rated 5 out of 5 stars

Excellent Wet/Dry Indoor Vacuum

We purchased this to help keep the litter off the floor in the bathroom, it does an amazing job of sucking up the debris and the additional water tank & included soap, does a great job of cleaning the floor and vacuuming the water back up; easy to keep clean and maintain. This was a great purchase and would definitely buy again.

October 14, 2025
Unprompted review
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Reply from Tineco Intelligent Technology Co., Ltd.

Dear Andy,

Thank you for sharing your experience with our wet/dry indoor vacuum. We are delighted to hear that it has been effective in keeping your bathroom floor clean and easy to maintain. Your satisfaction and recommendation mean a lot to us.

If you have any further questions or need assistance, please feel free to reach out.

Best regards,
Tineco Customer Service

Rated 5 out of 5 stars

I’m amazed quick response from Tineco

I’m amazed quick response from Tineco
Online chat/ live or email
Eager to help and option to send us a replacement part as we lost our second filter on the stick vac
So a new dust bin was sent - with the postal strike option to send it by courier was fantastic
Don’t know if another company that stands behind its products like Timeco!
2 year warranty covered this issue
Thrilled

September 25, 2025
Unprompted review
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Reply from Tineco Intelligent Technology Co., Ltd.

Dear Carmen,

Thank you for sharing your experience with our customer service team. We are thrilled to hear that we were able to assist you promptly and provide a replacement part despite the postal strike. Your satisfaction and trust in our products mean a lot to us.

If you have any further questions or need assistance, please feel free to reach out.

Best regards,
Tineco Customer Service

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Rated 5 out of 5 stars

Best Cleaner Ever!

One of the greatest products we have ever purchased! Works as advertised and highly recommend to everyone!

October 7, 2025
Unprompted review
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Reply from Tineco Intelligent Technology Co., Ltd.

Dear Peter,

Thank you for sharing your positive experience with our product. We are delighted to hear that it works as advertised and that you highly recommend it. Your satisfaction is our top priority.

If you have any further questions or need assistance, please feel free to reach out.

Best regards,
Tineco Customer Service

Rated 5 out of 5 stars

Great customer service

We've been using it for almost two years and it suddenly stopped charging. We contacted Tineco customer service and they sent us another new charger right away and now everything is working well again! One of the best investments we've ever done for our home!

October 9, 2025
Unprompted review
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Reply from Tineco Intelligent Technology Co., Ltd.

Dear Cindy,

Thank you for sharing your experience with our customer service team. We are pleased to hear that we were able to resolve the charging issue quickly by sending a new charger. Your satisfaction and trust in our products mean a lot to us.

If you have any further questions or need assistance, please feel free to reach out.

Best regards,
Tineco Customer Service

Rated 5 out of 5 stars

provided helpful problem solving

October 14, 2025
Unprompted review
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Reply from Tineco Intelligent Technology Co., Ltd.

Dear Caroline,

Thank you for your kind words about our problem-solving assistance. We are pleased to hear that you found our support helpful. Your satisfaction is our top priority.

If you have any further questions or need assistance, please feel free to reach out.

Best regards,
Tineco Customer Service

Rated 5 out of 5 stars

Very easy to order and fast shipping

October 2, 2025
Unprompted review
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Reply from Tineco Intelligent Technology Co., Ltd.

Dear Heidi,

Thank you for sharing your experience with our ordering process. We are pleased to hear that you found it easy to order and that the shipping was fast. Your satisfaction is very important to us.

If you have any further questions or need assistance, please feel free to reach out.

Best regards,
Tineco Customer Service

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Rated 5 out of 5 stars

Best products on the market!!

We have 2 of the Tineco products and my family love them. We have the powered mopand the Vacuum. My only complaint is the vacuum dust storage is too small and fills up really fast. Just really shows how powerful the suction power is. Great products!!!

October 1, 2025
Unprompted review
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Reply from Tineco Intelligent Technology Co., Ltd.

Dear Clive,

Thank you for sharing your experience with our products. We are delighted to hear that your family loves them and that you find them powerful and effective. We appreciate your feedback on the dust storage size and will consider it for future improvements.

If you have any further questions or need assistance, please feel free to reach out.

Best regards,
Tineco Customer Service

Rated 5 out of 5 stars

OH NO!!!!

I was heartbroken when my Tineco vacuum motor died....it was my daily companion!!
The 'Support Team' tirelessly assisted in trouble shooting my machine and provided an incredible and reassuring solution....
I am again on my Tineco vacuuming schedule and very happy.....so is my family ;)!

August 14, 2025
Unprompted review
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Reply from Tineco Intelligent Technology Co., Ltd.

Dear Jennifer,

Thank you for sharing your experience with our support team. We are thrilled to hear that they were able to assist you in troubleshooting and resolving the issue with your vacuum. Your satisfaction and happiness mean a lot to us.

If you have any further questions or need assistance, please feel free to reach out.

Best regards,
Tineco Customer Service

Rated 5 out of 5 stars

Great Vacuum

Best cordless vacuum I have ever bought! I’m thinking about buying a few as Christmas gifts.

October 6, 2025
Unprompted review
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Reply from Tineco Intelligent Technology Co., Ltd.

Dear Michael,

Thank you for sharing your experience with our cordless vacuum. We are delighted to hear that it is the best you have ever bought and that you are considering it as a gift for others. Your satisfaction and recommendation mean a lot to us.

If you have any further questions or need assistance, please feel free to reach out.

Best regards,
Tineco Customer Service

Rated 5 out of 5 stars

My issue was met head on by their…

My issue was met head on by their customer service department. Identified the issue and fixed the issue in a timely manner. Quick and to the point customer service and very nice and understanding.

September 1, 2025
Unprompted review
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Reply from Tineco Intelligent Technology Co., Ltd.

Dear Jc,

Thank you for sharing your experience with our customer service department. We are pleased to hear that they were able to identify and resolve your issue quickly and efficiently. Your satisfaction is our top priority.

If you have any further questions or need assistance, please feel free to reach out.

Best regards,
Tineco Customer Service

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Rated 5 out of 5 stars

Tineco iFloor 3 Ultra Cordless Wet Dry…

Tineco iFloor 3 Ultra Cordless Wet Dry Hard Floor Vacuum is the best purchase I have made. This one cordless unit replaced my Corded Shark and Corded Bissle mop. I cannot believe the amount of dirt it picks up. Its very satisfying to see the color of the dirty water change as you clean.I have told friends and family about this product and some have already made the switch.

October 13, 2025
Unprompted review
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Reply from Tineco Intelligent Technology Co., Ltd.

Dear Chadi,

Thank you for sharing your wonderful experience with the Tineco iFloor 3 Ultra Cordless Wet Dry Vacuum. We are thrilled to hear that it has been a great replacement for your previous cleaning tools and that you find it satisfying to use. Your recommendation to friends and family means a lot to us.

If you have any further questions or need assistance, please feel free to reach out.

Best regards,
Tineco Customer Service

Rated 5 out of 5 stars

Great sweepers and support on Tineco

I have 2 Tineco sweepers and both do a great job. I did have a problem with one of the buttons nubs breaking on the main tube and Tineco support was great on sending me out a new part quickly. This also was very good on keeping me informed. I plan on continuing by Tineco sweepers in the future.

October 1, 2025
Unprompted review
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Reply from Tineco Intelligent Technology Co., Ltd.

Dear Timothy,

Thank you for sharing your experience with our Tineco sweepers and support team. We are pleased to hear that both sweepers are doing a great job and that our support team was able to assist you promptly with the replacement part. Your continued support means a lot to us.

If you have any further questions or need assistance, please feel free to reach out.

Best regards,
Tineco Customer Service

Rated 1 out of 5 stars

Got this machine 6 months ago

Got this machine 6 months ago. Recently the dirty water tank won't close properly. In turn the machine does not work.. Water does not vacume up.
Tried call... Only option is to leave voicemail. No one replies.
Tried chat. Ai bot.. Does nothing to resolve
Tried email. No response at all
Waste of £400.
AVOID

October 12, 2025
Unprompted review
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Reply from Tineco Intelligent Technology Co., Ltd.

Dear Customer,
Thank you for sharing your feedback. We apologize that you did not have a satisfactory experience with our products and services.
We are deeply sorry to hear about your negative experience. To best assist you, please provide us with your contact information via the email sent to you by Trustpilot.
We appreciate your cooperation and will do our best to resolve the issue as quickly as possible.
Thank you for your patience and understanding.
Sincerely,
Tineco Customer Service

Rated 4 out of 5 stars

Love my tineco

Love my tineco. Only complaint I have is that they give a free roller replacement but it’s never in stock to be able to get.

October 12, 2025
Unprompted review
Tineco Intelligent Technology Co., Ltd. logo

Reply from Tineco Intelligent Technology Co., Ltd.

Dear Ashley,

Thank you for sharing your love for your Tineco. We appreciate your feedback regarding the availability of the free roller replacement. We are working to improve our stock levels to better serve our customers. Your satisfaction is very important to us.

If you have any further questions or need assistance, please feel free to reach out.

Best regards,
Tineco Customer Service

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Rated 5 out of 5 stars

I bought the Tineco floor cleaner

I bought the Tineco floor cleaner. It vacuums and mops at same time. Genius! I got rid of my mop bucket and mop that was always in the way. so easy to use and light weight and it is cordless! It self cleans the roller brush which is the best feature! no more washing dirty mops or floor rollers! love, love it!

August 12, 2025
Unprompted review
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Reply from Tineco Intelligent Technology Co., Ltd.

Dear Mary,

Thank you for sharing your experience with the Tineco floor cleaner. We are thrilled to hear that you find it easy to use and that its features have made cleaning more convenient for you. Your satisfaction and love for the product mean a lot to us.

If you have any further questions or need assistance, please feel free to reach out.

Best regards,
Tineco Customer Service

Rated 4 out of 5 stars

Great product and does the job

September 15, 2025
Unprompted review
Tineco Intelligent Technology Co., Ltd. logo

Reply from Tineco Intelligent Technology Co., Ltd.

Dear Shrenik,

Thank you for taking the time to share your thoughts with us. We are delighted to hear that you find our product great and that it meets your needs. Your satisfaction is our top priority.

If you have any further questions or need assistance, please feel free to reach out.

Best regards,
Tineco Customer Service

Rated 5 out of 5 stars

S6 wet vacuum

I have the S6 wet vacuum. It is a very good and efficient piece of equipment. I use the vacuum at least5 times a week. I have a big dog that tracks all kinds of dirt and things in the house. I use the S6 a lot.

October 1, 2025
Unprompted review
Tineco Intelligent Technology Co., Ltd. logo

Reply from Tineco Intelligent Technology Co., Ltd.

Dear Patrick,

Thank you for sharing your experience with the S6 wet vacuum. We are thrilled to hear that it has been a valuable tool in keeping your home clean, especially with a big dog. Your satisfaction is very important to us.

If you have any further questions or need assistance, please feel free to reach out.

Best regards,
Tineco Customer Service

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