Swann Security Reviews 10,266

TrustScore 4 out of 5

4.1

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the products offered, highlighting their reliability and quality. People find them suitable for ensuring the safety of their homes and businesses. Consumers also underline the ease of installation of the system and the clarity of the cameras, which provide great picture quality. Moreover, users appreciate the user-friendliness of the system, and how easy it is to set up. A number of consumers praise the mobile application, highlighting its convenience for live viewing and accessing recorded footage. However, opinions on the app and customer service are not shared among all reviewers.

Based on these reviews

Rated 4 out of 5 stars
Verified

The product is good quality although expensive. My only reason for not giving 5 stars is the courier you use (DHL) are rubbish. They fail to deliver on the scheduled day, turn up outside the time band... See more

Company replied

Rated 4 out of 5 stars

The cameras are good, but the neighbours dislike the flashing red and blue lights. The short recording snaps miss some information. But overall a very good system. The quality is good, but if mounted... See more

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Rated 4 out of 5 stars

Have had great run with doorbell camera and shed was good until couple of months ago and pictures are blurry- I have cleaned lens but no change. It still shows me if someone is in backyard, but ident... See more

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Rated 4 out of 5 stars
Verified

This is my second Swanview system.My favorite thing about the swanview brand is that they LAST LONG AND ARE TROUBLE FREE. We never had a minutes trouble with my unit that worked 24 hours a day for at... See more

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Rated 5 out of 5 stars

Very happy with my Swann Security devices. Imagery is in full colour and very clear. Activation alerts are a great feature, allowing you to promptly access “live view” to view what is happening i... See more

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Rated 5 out of 5 stars

It’s getting better. Had the odd update over time that really made the cctv worse but it’s a lot better now hopefully any new updates continue to improve not the opposite has had done quite a while ba... See more

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Rated 5 out of 5 stars

Great cameras, give us peace of mind when we're away, it captures exactly what we need. Living in rural space allows us to also track any possums that sneak in and hide up trees outside. Awesome buy.

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Rated 5 out of 5 stars

This Camera company is the best they returned my merchandise if needed be the questions asked when you purchase products from this company they give you a awesome warranties I'm a small business owner... See more

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Rated 3 out of 5 stars

Great cctv system, clear view from cameras and easy to operate. One thing im really not happy about is DVR power supply, I had to replace 3 of them for period of 2 years. They over heated and stop w... See more

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Rated 5 out of 5 stars
Verified

Swann cameras do everything you’d want. I use a mini SD card for memory, and the only thing I’m still trying to figure out is how to go back and view longer footage. From what I see, it appears it onl... See more

Company replied

Rated 3 out of 5 stars

To be honest I didnt like the fact that I have been on hold still on hold as we speak it's been over an hour All I needed was info as to why I can't make any adjustments to my Swann app becuz it's say... See more

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Rated 5 out of 5 stars

No problems using the Swann cameras. They seem reliable and the software is normally quite quick to open the review screen. They seem to stay well charged (admittedly it’s summer time and mostly face... See more

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Rated 3 out of 5 stars

Camera system works very well.. However, video resolution could be better, as it's difficult to identify a face clearly.. Especially, when the person is only 4-5 metres from the Camera's.......

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Rated 5 out of 5 stars

The system works very well. We can see what is going on around our house 24/7. It has been helpful for us when packages have been delivered and we are out. Easy to install and operate. We have had the... See more

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Rated 5 out of 5 stars

Always keeping me, my loved ones and business safe. Have used both hardwired and wireless SWANN camera’s for over 8 years now and will always continue to use this brand of surveillance for my home a... See more

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Rated 3 out of 5 stars
Verified

Warnings are delayed and cameras take quite some time to load up the live images, allowing whoever has triggered them to warn us, getting away before being seen. We have Starlink so should not have s... See more

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Rated 5 out of 5 stars
Verified

Very good budget security system. I used the 1TB system with 4 cameras to replace my old Swann system, the DVR worked but the wired cameras had given up. Easy install with very good visible cameras. E... See more

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Rated 3 out of 5 stars
Verified

when i purchased the items i never received a tracking number. so i was waiting for 2 weeks for my item to ship. After contacting customer service, its discovered that my item was delivered a week pri... See more

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Rated 3 out of 5 stars

The cameras work good but the playback videos will send to my phone for a few days then stop for a week or 2 then it might do it again but usually it doesn’t send me anything again until I unplug the... See more

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Rated 4 out of 5 stars

In general the camera system works well and gives a useful image when motion is detected. Always nice to have a look at what sets it off, even when away from home. However there is one problem I have... See more

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Rated 4 out of 5 stars

While traveling, I like being able to view the live feed from each of 8 cameras around the perimeter of our house. Ditto on the playback feature if I need to check on. . . why the birdbath was upende... See more

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Rated 4 out of 5 stars

I have had Swan cameras installed for over 5 years. Zero failures. Great night vision. Motion detection works too. I like the security of having local recording 24/7 even when internet and AC power is... See more

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Rated 4 out of 5 stars

All functions work well. However after the first year of operation it has become slow to connect when the doorbell has been activated

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Rated 5 out of 5 stars

Good connection and easy to install, though the bracket for the solar panel could do with been 40mm longer as it catches the gutter when installing under the gutter

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Rated 5 out of 5 stars

I started using Swann cameras more than 10yrs ago. I have had 2 different Swann systems and they have been very dependable. Customer service is also easily reachable and very helpful. Like any securit... See more

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Rated 5 out of 5 stars
Verified

2nd Swann system purchased. 1st still worked but old and needed wire replaced. New cameras are very clear. Quality for price. Quicker than expected delivery.

Company replied

Rated 5 out of 5 stars

I purchased the 2ko swift single camera today. Read the instructions from the websites and the app. Very well written and easy to understand. The app on your camera does it all including changing the... See more

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Rated 4 out of 5 stars
Verified

Phone support is great. People are knowledgeable. all equipment is good - except power supplies. these stink as I have had issues 3 times and had to replace the power supplies. this causes an outage... See more

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Rated 5 out of 5 stars
Verified

Ordering was easy and the website was informative and easy to navigate. The system arrived quickly and was easy to set up both hardware and software wise. The quality is superb I am very happy and wou... See more

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Rated 4 out of 5 stars

Good cameras. Easy to install. Easy to use. Great for the purpose intended. Wi fi range on the max solar powered cameras is awesome I’m running one at extreme range on one bar of wifi signal with no p... See more

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Rated 5 out of 5 stars
Verified

This will be my second swan security system. I am impressed with the quality of the components and the cameras, and I am looking forward to installing it and providing 100% security for our home and g... See more

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Rated 3 out of 5 stars

I cannot get the camera to detect all the motion eg l can mow the front yard an it doesn't detect motion same with the car in the drive way .I have detect a bird on the power line but not the postie... See more

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Rated 3 out of 5 stars

It is good and does the job however there is always a delay from opening the app to get the live view especially if we are not home at the time an alert comes up.

Company replied

Rated 3 out of 5 stars
Verified

Equipment advertised, I paid for it, it was not in stock. Had to pursue the company for information as to why it had not arrived. Delivered two weeks later. After fitting the the DVR is noisy, will se... See more

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Rated 5 out of 5 stars
Verified

We got the advance X system I installed it 2 weeks ago, the pictures quality is amazing, it early days yet but so far so good. We have always had a swann cctv system for the last 9 years and we have... See more

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Rated 5 out of 5 stars

I have been using Swann for the past 2 years now and haven't encountered an issue. It also helped provide evidence for the police once. I rely on the basics like watch live on the phone app plus somet... See more

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Rated 5 out of 5 stars
Verified

Great staff to work with and fully understand my needs and press for a successful ending. Very satisfied.

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Rated 5 out of 5 stars

These cameras have contributed greatly to the safety of my husband and myself. Police have been able to identify individuals who have been illegally under our house and have successfully arrested the... See more

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Rated 5 out of 5 stars
Verified

Have some older cameras and think the newer cameras are better the night lighting is much brighter and have sound,did notice the sound doesn't seem to work on the older cables so couldn't just swap ca... See more

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Rated 4 out of 5 stars

I find that my system drops out a bit and I have to reconnect it often. Is this normal? Is there any better strategies I can be doing for this not to happen. Thank you

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Rated 5 out of 5 stars

Had a Swann system since 2012 , I only upgraded to newer better Swann systems over time . It always on point .

Company replied

Rated 4 out of 5 stars

The quality of the cameras and the app. is great. I would highly recommend Swann to any potential buyer.

Company replied

Rated 4 out of 5 stars

I've found Swann Security usually issue free when reviewing recordings from 4 stand alone solar powered cameras.

Company replied

Rated 4 out of 5 stars

Great system to install on ur house works awesome

Company replied

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Company details

  1. #31 of 52 best companies in Electronics Company
  2. #17 of 17 best companies in Security Equipment Store

About Swann Security

Written by the company

Swann is a global leader in security monitoring, consumer electronics and security-centric solutions for the smart homes and businesses of today and tomorrow.

Swann has always been a leader. From humble beginnings in the basement of David Swann’s family home in Melbourne, Australia the business now has offices in the USA, Canada, Australia, UK, Hong Kong and China and a presence in over 40 countries on 6 continents. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Today, Swann is part of the Infinova Group, providing the business with enhanced manufacturing capabilities, cutting-edge research and development of security and networking solutions, and access to an expanded international network.

Swann remains at the forefront of innovative surveillance and monitoring technology with recent new product developments including truly wire-free HD cameras and doorbells, state-of-the-art professional-quality CCTV video surveillance recording systems and cameras, including the latest 12 Megapixel Mega HD, 4K Ultra HD, 2K Super HD, and 1080p Full HD systems with True Detect heat and motion-sensing technology. There's cameras with motion sensors to trigger controllable flashing lights, spotlights, sirens, mobile alerts and more. The Swann range is designed with a goal to make the latest security solutions accessible, affordable and easy to use. The company’s products are available through some of the largest retailers in the world including - Best Buy, Sam’s Club, Lowes, Amazon, Screwfix, Costco Wholesale, Bunnings Warehouse, JB Hi-Fi, Harvey Norman and many more.

Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place. Swann’s commitment is to always deliver security made smarter.


Contact info

4.1

Great

TrustScore 4 out of 5

10K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week


Rated 2 out of 5 stars
Verified

Unhappy Ending

I purchased the alarm sensor for my door after reading about it in Consumer Reports. It arrived promptly. It was down hill from there.
I struggled to get the unit open in order to insert the batteries. Seems I was taking off the wrong side. The instructions were not particularly clear. Then, as I was attaching it to the doorframe, it fell to the floor and shattered. Unusable. I threw it in the trash.

September 24, 2025
Swann Security logo

Reply from Swann Security

Hi Lorraine,

Thank you for your feedback. We’re really sorry to hear about your experience with the alarm sensor. We understand how frustrating it must have been to struggle with the installation, especially when the instructions weren't clear and the unit ended up damaged. That’s certainly not the experience we want for our customers, and we’d love to make things right for you.

We’d love to further investigate this for you and work toward a resolution. Please reach out to us at tech@swann.com, and we’ll be happy to assist you with exploring other solutions. We truly appreciate you bringing this to our attention, and we're here to help in any way we can.

Your feedback is truly appreciated.

Mary - Swann Team

Rated 5 out of 5 stars

Swann has been great to use

Swann has been great to use

October 16, 2025
Unprompted review
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Reply from Swann Security

Hi Aaron,

Thank you for your feedback. We’re so glad to hear that Swann has been great for you. It’s wonderful knowing our products are working well for your needs.

If you ever have any questions or need assistance down the line, feel free to reach out to us. We're here to help.

Your feedback is truly appreciated.

Mary - Swann Team

Rated 5 out of 5 stars
Verified

Support

Good Support

October 1, 2025
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Reply from Swann Security

Hello Russ,

Thank you for your feedback. We’re glad to hear that you had a positive experience with our support.

If you ever have any questions or need assistance down the line, feel free to reach out to us. We're here to help.

Your feedback is truly appreciated.

Mary - Swann Team

Rated 5 out of 5 stars
Verified

Working great!

October 1, 2025
Swann Security logo

Reply from Swann Security

Hi Jerry,

Thank you for your feedback. We're so glad to hear everything is working great.

If you ever have any questions or need assistance down the line, feel free to reach out to us. We're here to help.

Your feedback is truly appreciated.

Mary - Swann Team

Rated 5 out of 5 stars

Good service

Good service

October 15, 2025
Unprompted review
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Reply from Swann Security

Hi Basir,

Thank you for your feedback. We’re happy to hear that you had a positive experience with our service.

If you ever have any questions or need assistance down the line, feel free to reach out to us. We're here to help.

Your feedback is truly appreciated.

Mary - Swann Team

Rated 5 out of 5 stars

We have about six cameras installed by…

We have about six cameras installed by my husband and ever since we've had them they work great. We are able to go back if needed on the cameras. Thank you so much for creating amazing cameras for the safety of our home.

October 15, 2025
Unprompted review
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Reply from Swann Security

Hi Anna,

Thank you for sharing your feedback. We’re thrilled to hear that your cameras are working great and that you’re able to rely on them for the safety of your home. It’s fantastic that your installation went smoothly and that the system continues to perform well. We truly appreciate your kind words about the product and are so glad you’re enjoying the added peace of mind it brings.

If you ever have any questions or need assistance down the line, feel free to reach out to us. We're here to help.

Your feedback is truly appreciated.

Mary - Swann Team

Rated 3 out of 5 stars

Cameras are decent..

Cameras are decent... they take awhile to wake up when I click on the app and if something is moving it takes forever.. otherwise no real big complaints

October 15, 2025
Unprompted review
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Reply from Swann Security

Hello Quentin,

Thank you for sharing your feedback. We’re glad to hear that, overall, you're happy with the cameras. We appreciate you sharing your thoughts about the startup time and motion detection. It sounds like there might be a slight delay, which can sometimes happen due to connection or settings.

We'd love the chance to check this further. Our tech support team can help troubleshoot or offer tips to improve performance. Just reach out to us at tech@swann.com anytime, and we’d be happy to assist.

Your feedback is truly appreciated.

Mary - Swann Team

Rated 5 out of 5 stars

It’s a great product to have knowing…

It’s a great product to have knowing that your home is secured gives you a peace of mind.

October 15, 2025
Unprompted review
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Reply from Swann Security

Hello Maya,

Thank you for your feedback. We're so happy to hear that our product is giving you peace of mind and helping secure your home. Knowing that you feel safe and protected is exactly what we aim for.

If you ever have any questions or need assistance down the line, feel free to reach out to us. We're here to help.

Your feedback is truly appreciated.

Mary - Swann Team

Rated 5 out of 5 stars

Good contacts

Good contacts

October 14, 2025
Unprompted review
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Reply from Swann Security

Hi Gary,

Thank you for your feedback. We're glad to hear that you've had good experiences with contacting our support.

If you ever have any questions or need assistance down the line, feel free to reach out to us. We're here to help.

Your feedback is truly appreciated.

Mary - Swann Team

Rated 5 out of 5 stars
Verified

Good product

Very good cameras and great quality service.

September 23, 2025
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Reply from Swann Security

Hi Rick,

Thank you for sharing your feedback. We’re thrilled to hear that you're happy with the quality of your cameras. We sincerely apologize for the delay in responding to your invoice request. We will be reaching out to your email to resend the invoice copy for you as soon as possible.

If you have any other questions or need further assistance, feel free to contact us at tech@swann.com. We're here to help.

Your feedback is truly appreciated.

Mary – Swann Team

Rated 5 out of 5 stars

I can check on my home and pets when I…

I can check on my home and pets when I am away from home. The system alerts me when people or animals are around my home area.

October 14, 2025
Unprompted review
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Reply from Swann Security

Hello Sharron,

Thank you for sharing your feedback. We’re so happy to hear that our system is helping you keep an eye on your home and pets, even when you're away. It’s great that the alerts are keeping you informed about any activity around your property. Your peace of mind is important to us, and we're glad our product is making a difference.

If you ever have any questions or need assistance down the line, feel free to reach out to us. We're here to help.

Your feedback is truly appreciated.

Mary - Swann Team

Rated 5 out of 5 stars

Front Door Alert

I like to be able to check who’s at my door before I go to open it .

I like the alert and it lets my dog know too that someone has arrived .

Since seeing my door alert my friend has also bought one .

October 14, 2025
Unprompted review
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Reply from Swann Security

Hi Jane,

Thank you for your feedback. We're so glad to hear that you're enjoying the peace of mind with your doorbell and that the alert feature is not only helpful for you but also keeps your dog informed! It’s great to know that your positive experience has even inspired a friend to make a purchase. We truly appreciate your trust in our products.

If you ever have any questions or need assistance down the line, feel free to reach out to us. We're here to help.

Your feedback is truly appreciated.

Mary - Swann Team

Rated 1 out of 5 stars
Verified

Today is the October 13

Today is the October 13 , still have no idea where my package is ?

September 30, 2025
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Reply from Swann Security

Hi George,

Thank you for sharing your feedback. We understand your concern regarding the delivery status of your order.

Upon checking, we can confirm that your package was delivered today, October 14. We sincerely apologize for any confusion this may have caused. We’ll be reaching out to you via email shortly to confirm the details and resolve any outstanding issues.

If you have any questions or need further assistance, don’t hesitate to contact us at tech@swann.com. We're here to help and ensure you’re completely satisfied.

Your feedback is greatly appreciated.

Mary – Swann Team

Rated 3 out of 5 stars
Verified

I had to contact Swann 2x before they…

I had to contact Swann 2x before they finally shipped the camera system. Their response was ( I'm not sure what the holdup would be ,we will get back in touch with you within 24 hrs.
The system itself is well worth buying it again if I had too.

September 30, 2025
Swann Security logo

Reply from Swann Security

Hi Gary,

Thank you for sharing your experience, and we’re really sorry for the delays you encountered with shipping. We understand how frustrating it can be to have to follow up multiple times. While we strive to provide quick and efficient service, it sounds like there was an unfortunate delay in your case. We appreciate your patience and understanding throughout the process.

We’re glad to hear that, despite the shipping issue, the system itself has lived up to your expectations. It’s great to know that you would buy it again if needed, your feedback means a lot to us.

If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.

Your feedback is truly appreciated.

Mary - Swann Team

Rated 5 out of 5 stars

Capturing moments that my 1 year old…

Capturing moments that my 1 year old daughter was jumping with joy when drove on my driveway.

October 13, 2025
Unprompted review
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Reply from Swann Security

Hi There,

Thank you for sharing your feedback. It must be so special to have those memories of your daughter jumping with joy, what a beautiful way to keep track of precious moments.

It’s great to know that your system is helping you capture memories like these while also keeping everything secure. If you ever want to share more stories or need anything else, we’re always here for you. Feel free to reach out to us anytime.

Your feedback is truly appreciated.

Mary - Swann Team

Rated 5 out of 5 stars

It’s has an amazing video quality

October 13, 2025
Unprompted review
Swann Security logo

Reply from Swann Security

Hi Amaranta,

Thank you for sharing your feedback. It’s great that the video quality is living up to your expectations. Having clear, high-quality footage is such a key part of security, and we’re thrilled that you’re enjoying that.

If you ever want to share more about your experience or need any help down the line, feel free to reach out. We're here to help.

Your feedback is truly appreciated.

Mary - Swann Team

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