Nebraska Furniture Mart Reviews 123,907

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly website, noting its easy navigation and comprehensive information. Consumers appreciate the clear product descriptions, helpful customer reviews, and the simplicity of placing orders. The efficient online ordering process, coupled with various payment and delivery options, contributes to a seamless shopping experience. People highlight the competitive pricing and the availability of financing options. The prompt delivery service and the professional demeanor of the delivery teams are also frequently mentioned. Overall, shoppers express satisfaction with the company's ability to provide a wide selection of furniture and a hassle-free shopping journey.

Based on these reviews

Rated 5 out of 5 stars
Invited

I absolutely love Nebraska Furniture Mart. Online shopping, selection and filtering for what I needed was made very easy. I was able to obtain hassle free store credit and financing. I'm looking fo... See more

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Rated 5 out of 5 stars
Invited

It was simple to order from them. I had placed another order the other day with a delivery date of the same as this order. Their system detected this before I could call and ask if I could modify the... See more

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Rated 5 out of 5 stars
Invited

Once again Nebraska Furniture Mart has knocked it out of the park. Great price, great selection, Great customer service I'll make for a pleasant purchase

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Rated 5 out of 5 stars

I had a great sales experience with Tyler Bush today. I came in ready to cancel my order of previously placed-had some delivery issues. He was so kind. His customer service was amazing. I had a terri... See more

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Rated 3 out of 5 stars

I had high hopes for Nebraska based on their reputation, but their customer service left me frustrated. I ordered a TV online and when it arrived with a cracked screen, I reached out immediately. The... See more

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Rated 3 out of 5 stars

Nebraska has great prices, but their delivery was a letdown. My dresser was supposed to arrive in a week, but it took nearly 2 with zero updates. The product is decent but they need to improve their s... See more

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Rated 3 out of 5 stars
Invited

I attempted to make this purchase yesterday, and it did not allow me to complete the purchase for some reason. I called and was making the purchase over the phone, yet I kept getting call from work a... See more

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Rated 4 out of 5 stars
Invited

I saw this item in your store I took a picture of the tag when I came to your website I just put in the item number and it popped up and I was able to order accessories that go along with it so it wa... See more

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Rated 3 out of 5 stars
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Website kept throwing an error when I tried to search saying "Service Unavailable Sorry, we’re currently experiencing a problem. Please try again later." Then it would refresh the page, deleting my s... See more

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Rated 4 out of 5 stars

Had a great experience with NFM's customer service when I needed help picking out a mattress. They were friendly and quick to respond, though I wish they had more financing options.

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Rated 3 out of 5 stars
Invited

I used a Courtesy Discount to purchase the Ice Cream Maker which I received because of the unprofessional way the large purchase of a washer and dryer was handled. The purchase was self-explanatory.... See more

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Rated 4 out of 5 stars
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You offer a discount and then don't apply it to the order. You capture personal information and then don't provide the discount offered. It was NOT made clear that there is a minimum purchase amount... See more

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Rated 4 out of 5 stars

The process of placing an order went smoothly from start to finish. I was able to compare different pieces of furniture, check measurement and make sure everything would fit my space. The checkout was... See more

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Rated 4 out of 5 stars

Shopping online was convenient nd clear. I could easily read reviews about furniture pieces and compare prices. Everything I needed for my living room was available and the process of checking out was... See more

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Rated 5 out of 5 stars
Invited

NFM has the best selection of furniture! I appreciate having the options for protection plans, delivery and even moving the old furniture into another room. This is exactly what we needed, and the c... See more

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Rated 5 out of 5 stars

The shopping experience was excellent. I quickly found the furniture I needed for my home and the website made the process very easy. The descriptions were clear and reading other customer reviews gav... See more

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Rated 5 out of 5 stars

NFM's customer service was awesome! They helped me track down a specific rug and answered all my questions, super smooth process.

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Rated 3 out of 5 stars
Invited

Your website is awful, long wait times to be able to enter information. I almost gave up and went with another company to order my appliances.

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Rated 5 out of 5 stars
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NFM's website is very user friendly. It navigates searches very well for what I search for. The system has answers to so many questions but also provides a phone number to call and speak to a live per... See more

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Rated 5 out of 5 stars
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The website is very easy to use and the prices are well below competition in our current area. We were referred to this website by a friend who had extremely good luck with this merchant and am looki... See more

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Rated 4 out of 5 stars
Invited

Website a bit dodgy while on a smart phone, actually used details from other sources to get better descriptions of this product.

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Rated 5 out of 5 stars
Invited

Looking around online was easy, and the descriptions and pictures were great. I even called the 800 number to ask a question, and the associate was very helpful and nice.

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Rated 4 out of 5 stars

Delivery was fast, and my new bad frame looks great. Only downside was the delivery window was a bit vague, but overall, solid experience.

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Rated 4 out of 5 stars

customer service was helpful when I had questions my order, but the response time was a bit slow. Still, great selection and prices.

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Rated 5 out of 5 stars

I had a very positive experience. The selection of furniture is wide and well-organized making it easy to find what I was looking for. The representative I spoke with was helpful and answered my quest... See more

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Rated 5 out of 5 stars
Invited

We actually drove to the DFW store and looked at the table on display. Your staff were very helpful. The store is so large and well organized it simply boggles the mind. The service was great. The... See more

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Rated 5 out of 5 stars

Bought a dinning table from NFM, and it's fantastic! Sturdy and looks exactly like the pictures and the price was unbeatable.

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Rated 5 out of 5 stars
Invited

I ordered on line after midnight and it was very easy-to-use. My address is always a problem because we live in the country, it doesn't show up all the time. I had no problem at all. The process was e... See more

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Rated 5 out of 5 stars

Ordered a recliner and it arrived in just a week, perfectly packaged. Delivery team was quick and professional. Couldn't be happier!

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Rated 5 out of 5 stars
Invited

It was easy to navigate on the site and find what I needed. Payment options were easy to choose and arranging different delivery choices was simple as well.

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Rated 5 out of 5 stars
Invited

I have been a customer for a while. I have ALWAYS enjoyed the "interest" rate free for months offered depending on the amount.

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Rated 5 out of 5 stars
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My experience NFM has always been good, I have previous purchases..My only problem was the decision on which items to select..

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Rated 5 out of 5 stars
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NFM is hands down my preferred mega store when it comes to appliances, electronics, and furniture.

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Rated 5 out of 5 stars
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I was told this was free delivery until the end when I was about to check out. So I gave them a one star. They quickly checked and it turns out I was correct so they credited me. I changed my review b... See more

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Rated 4 out of 5 stars
Invited

It is a bit confusing to make sure my appliance will be installed. Other than that - great experience

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Rated 5 out of 5 stars
Invited

Was easy to order on-line! Still had my information in the system! Getting a 12 month no interest payments. Thank you!

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Rated 3 out of 5 stars
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The credit card was an issue. USPS selecting the address does not allow for you to correct the ZIP Code issues

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Rated 5 out of 5 stars

picked up a coffee table and it's quite perfect. Sleek design, decent quality and the in-store pickup was a breeze.

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Rated 4 out of 5 stars
Invited

Sales Customer Service was very helpful and answered my concerns. Easy to order online and loved the discounts.

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Rated 5 out of 5 stars
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Always a great experience when I shop at NFM..Love the service and anything I purchase from them!

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Rated 4 out of 5 stars
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Later I will submit my review base on your customer service when I pick up my order.

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Rated 5 out of 5 stars
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I have been shopping with NFM for years. I have never had an issue with there products or service. When I have items delivered they guys are so kind and friendly.

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Rated 5 out of 5 stars
Invited

Easy to navigate website, good selection, good reviews helping make the decision. Checkout is easy, delivery process is usually pretty smooth too.

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Rated 5 out of 5 stars
Invited

The price but there should be more options at checkout like PayPal, affirm and klarna..

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Rated 5 out of 5 stars
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Quick, Easy, thorough product info, clear process to order online. Thank you NFM!

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Rated 5 out of 5 stars
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I would very large client of NFM, My purchases over $25 k so far. WE ding our Kitchen soon. Hello Viking.

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Rated 5 out of 5 stars
Invited

Easy shopping in the actual NFM store with Alexis as a guide - my wife worked with her on another order, and although that didn't work out, my wife thought Alexia was so helpful and courteous that we... See more

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Rated 3 out of 5 stars
Invited

Website is slow. My internet & other sites & apps working great.

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Rated 5 out of 5 stars
Invited

I love these pillows and you almost always have them in stock and on sale.

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Company details

  1. #22 of 156 best companies in Furniture Store
  2. #16 of 110 best companies in Electronics Store
  3. #2 of 5 best companies in Wholesaler Household Appliances

About Nebraska Furniture Mart

Information provided by various external sources

Furniture, Flooring, Electronics, Appliances



Nebraska Furniture Mart

Get great deals on everything and anything you might need or want for your home. Shop furniture, mattresses, appliances, electronics, flooring and more, all with our low price guarantee.

Shop Now

Easy to Shop Anytime

Shop online anytime for an enormous selection of merchandise and expert factory trained sales staff ready to help you find the best products for your home. Get it all delivered direct to your home or enjoy same day contact free warehouse pickup in Dallas, Des Moines, Kansas City or Omaha.


Furniture
Mattresses
Appliances
Flooring
Electronics

Low Price Guarantee

NFM comparison shops 17 top retailers every day to get you the best price online in the cart and in store on digital price tags.

You'll Find It Here For Less

Written by the company

Low Price Guarantee

NFM shops 17 top retailers every day to get you the best price online in the cart and in store on digital price tages.

Low Price Guaranteed! If within 30 days; within 15 days for all computer products, tablets, software or camcorders; within 120 days for mattresses, of your purchase from Nebraska Furniture Mart, in the unlikely event you find the exact same merchandise (brand and model) currently advertised or sold for less by any local authorized dealer or designated major online retailer, we will cheerfully refund 110% of the difference. Designated major online retailers include Amazon.com (shipped and sold by), Bestbuy.com, Homedepot.com, Kohls.com, Menards.com, Officedepot.com, Sams.com, Shopko.com, Target.com, Costco.com, Kmart.com, Lowes.com, Microcenter.com, Conns.com, Frys.com, Tigerdirect.com, Officemax.com, Sears.com, Staples.com, Wayfair.com and Walmart.com. If NFM offers the same product at a lower price within 30 days of your purchase, 15 days for all computer products, tablets, software or camcorders, or 120 days for mattresses, we’ll refund the difference. Our Unequaled Low Price Guarantee does not apply when the price includes bonus or free offers, special financing, installation, rebates or to a competitor’s out-of-stock, limited quantity offers, out-of-the-box merchandise, while-supplies-last items, Door Crashers, and internet available-to-order items. It also does not apply to any online marketplaces or online retailers not listed above. Due to certain manufacturer’s restrictions, some brands and products may be excluded. Excludes contractor sales, scratch-and-dent items and one-of-a-kind items. Other restrictions may apply. Just bring in the verifiable printed proof of the lower price, plus your original NFM receipt. Comparisons are determined based on price of comparable merchandise of same brand, quality and specifications.

Contact info

4.8

Excellent

TrustScore 5 out of 5

124K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

Fast and easy service and simple order…

Fast and easy service and simple order instructions with my nfm card!

October 15, 2025
Nebraska Furniture Mart logo

Reply from Nebraska Furniture Mart

We're happy to hear our service was fast and easy, and the order instructions were simple. Thank you for the great review, Catherine! We appreciate your feedback.

Rated 5 out of 5 stars
Invited

Never disappoints

My wife and I travel 2.5 hrs to the closest NFM and it is always worth the trip. The selection options are second to none and terms you can get no one else can seem to match.

October 15, 2025
Nebraska Furniture Mart logo

Reply from Nebraska Furniture Mart

We appreciate you and your wife making the 2.5-hour trip to visit us! We're happy to hear that you find the selection and terms worth the journey. Thank you for sharing your positive experience with us, Rick!

Rated 5 out of 5 stars
Invited

It was easy to find the item i love the…

It was easy to find the item i love the 12 month deferred financing i just wish you guys would bring back free delivery every once and a while. LOL

October 15, 2025
Nebraska Furniture Mart logo

Reply from Nebraska Furniture Mart

We're happy to hear that you found what you were looking for and appreciate the deferred financing option. We value your feedback regarding free delivery and will keep it in mind. Thanks for sharing, Stacey!

Rated 5 out of 5 stars
Invited

Easy to order

Easy to order. Easy checkout

October 13, 2025
Nebraska Furniture Mart logo

Reply from Nebraska Furniture Mart

We are so glad ordering and checkout were easy for you., Brista. Thank you for your review!

Rated 5 out of 5 stars
Invited

User friendly!

User friendly!

October 15, 2025
Nebraska Furniture Mart logo

Reply from Nebraska Furniture Mart

That is great to hear, Casey! We appreciate the 5 star review, and hope you have a great day!

Rated 5 out of 5 stars
Invited

Easy shopping

Easy shopping

October 15, 2025
Nebraska Furniture Mart logo

Reply from Nebraska Furniture Mart

That is great to hear, Michael! We appreciate the 5 star review, and hope you have a great day!

Rated 4 out of 5 stars
Invited

I am a devoted customer for many…

I am a devoted customer for many reasons. Selection, average pricing and outstanding customer service x100%. If something isn't exactly right, NFM does everything in it's ability to make it so. I am extremely pleased with the mantra "How can I fix this and make it right" and NFM has been an outstanding example. Other retailers may be cheaper for the same item but the exceptional service is beyond compare.

October 5, 2025
Nebraska Furniture Mart logo

Reply from Nebraska Furniture Mart

Thank you for the 4 star review, Betty! We appreciate the feedback, and appreciate you choosing NFM. We will advise we also offer price matching opportunities, if you do find something cheaper elsewhere. Please visit https://www.nfm.com/guarantee/ for full information. Have a great day!

Rated 5 out of 5 stars
Invited

Shout out to nfm

Shout out to nfm

October 15, 2025
Nebraska Furniture Mart logo

Reply from Nebraska Furniture Mart

Thank you for the 5 star review, James! We appreciate your business, and hope you have a great day!

Rated 5 out of 5 stars
Invited

Easy to order

Easy to order. Easy to decide with product description provided.

October 14, 2025
Nebraska Furniture Mart logo

Reply from Nebraska Furniture Mart

Thank you for the 5 star review, Ruth! We appreciate you choosing NFM, and we hop you have a great day!

Rated 3 out of 5 stars
Invited

Terrible online purchases only gets 12 months…

Terrible online only gets 12 months now. Not many reasons to shop with you all. This may be last purchase.

October 14, 2025
Nebraska Furniture Mart logo

Reply from Nebraska Furniture Mart

We appreciate your feedback and are sorry to hear that you're not completely satisfied with the recent changes to the online offers, Oscar. We value your business and hope you will reconsider. Here is a link to our financing options: https://www.nfm.com/financing-options.html?intcmp=global-financing_explore-options&intpl=global

Rated 5 out of 5 stars
Invited

So dang easy

So dang easy. I love to use my NFM card and pay it off over a year.

October 14, 2025
Nebraska Furniture Mart logo

Reply from Nebraska Furniture Mart

Thank you for the 5 star review, Kim! We appreciate you choosing NFM, and we hope you have a great day!

Rated 5 out of 5 stars
Invited

Easy to find what we wanted

Easy to find what we wanted. The no interest for 12 months is a great deal!

October 14, 2025
Nebraska Furniture Mart logo

Reply from Nebraska Furniture Mart

Thank you for the 5 star review, Zack! We appreciate the feedback, and hope you have a great day!

Rated 5 out of 5 stars
Invited

I had no issues lacing this order

I had no issues with find my item and no problem making the purchase. The only issue didn’t understand was the delivery charge and trying to understand the different in delivery. Basic delivery said $19.99 and yet the other delivery said 79.00. They both states the delivery being the same. So why pay for the 79.00.

October 13, 2025
Nebraska Furniture Mart logo

Reply from Nebraska Furniture Mart

Hello Maria! Thank you for taking the time to provide your feedback. I am sorry to hear of the confusion and understand how that may be upsetting. We would be more than happy to review the routes in question, and see what those differences are. Please reach us at https://www.nfm.com/customer-services/. Have a great day!

Rated 5 out of 5 stars
Invited

Easy to find product

Easy to find product. Very easy to order product.

October 14, 2025
Nebraska Furniture Mart logo

Reply from Nebraska Furniture Mart

That is great to hear, Marsha! We appreciate the 5 star review, and hope you have a great day!

Rated 5 out of 5 stars
Invited

easy

so easy to access my account and past orders - knew exactly what i was looking for!

October 14, 2025
Nebraska Furniture Mart logo

Reply from Nebraska Furniture Mart

Thank you for the 5 star review, Ann! We appreciate your business, and hope you have a great day!

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