Senville Reviews 6,316

I did a deep search comparing all the 12000 BTU minisplits and Senville had the best prices. Senville folks were easy to work with and very pleasant. The Customer Service, Natalie, answered all of my... See more

First thing that I liked about Senville was the young lady that I spoke with (I belive her name was Rea) very helpful and answered all my questions, I called two different companies before Senville... See more

Great customer support! Everybody I spoke was very helpful and friendly. Special Kudo to Dan from technical support great help very friendly, very knowledgeable in one point big asset to your co... See more

The response from the Tech Support Team was over-the-top great. I had a damaged valve cover on the Senville 9k BTU unit. I explained that the unit may have been shipped damaged, been damaged in transi... See more

Three units arrived exactly as promised, well-packaged and complete. The only issue was a faulty Zip drive, but Thomas from Senville handled it quickly and kindly sent a replacement. Great experience... See more

We were surprised to get a 10% discount. We had to ask if one was available. It wasn't offered until we asked. We were very impressed when we called Senfield with questions before our purchase. We... See more

Received the needed part with no hassle or annoyance and it actually repaired the problem. Only took three years for us to have a working mini split :|

I knew I was going to do the install myself so it was really important to me to have good customer support. Prior to purchasing, I called the Customer Support line just to see who would pick up. I was... See more

The product we purchased was said (according to the description) that it would mount on the ceiling as well as the wall. Once it arrived we began to read over the instructions and found that it was no... See more

I really enjoy the Senville Product line. When I order, the shipment shows up quicker than expected, the machines work well and customer support has been great. I bought another machine and they disco... See more

My delivery was delayed for some unknown reasons but was resolved once I contacted customer service. The unit arrived well packaged with no damage. The unit rated at the same BTUs that was replac... See more

Very well made product. Excellent price point. Excellent customer service. I wish I had known that the Control wire came with it, before I had purchased it else where. I recommend listing "What's... See more

The delivery was pretty quick, just a few days. The installation went smoothly in a little over 3 hours....updating the breaker box, running 12/2 electrical wiring, unloaded both boxes, placed outsid... See more

Your people's customer service and helpfulness was outmatched by no one. the delivery was a little slow but the way customs now is I do not hold you at fault. Thank you for being a company I enjoy do... See more

Easy installation except for pretty bad manual and template. Cooling very well. Have not been able to check heating as we are in Texas USA and it’s very hot here. The problem with template is the call... See more

They make to great products. I have had their 12k (120v) mini split for 2 years and it's been great. It helped lower my electric bill as well as cools better than the 16k window unit it replaced, desp... See more

Excellent customer service! I had some issues with the new mini split motor. They sent a new control panel and then had to send it completely new unit. It was here within 2 days. Greatly appreciate it... See more

Customer service was quick and helpful. The broken part was still under warranty but they had to replace the entire head. They knocked off about 1/3 of the total price.

Customer support responded to my email in a timely manner, addressed my concern, took care of it and shipped the item in a timey manner. It's important to remember as a consumer that something may not... See more

I am pleased with the service provided over all, would of given 5 stars but for multiple problems with my 120 v 12000 btu unit. I have two other units one smaller and one larger that have been flawles... See more

Three units delivered as promised. Good quality. Nothing was missing. Only problem I had was connecting to the internet. Spoke to a man at Senville named Thomas and he graciously sent a replacement fo... See more

Had an EL-01 code error. I reached out to Senville customer service. They responded not with any questions, but with a FED-EX tracking number for a replacement control board. Fixed my issue when i rep... See more

Price and Quality are hard to beat. I have installed several systems now, single head and multiple, and have been pleased. Shipping included is great. My only request, would be an option at check out... See more

unit arrived zero damage , quick shipping and timely delivered . The unit works and operates perfectly as expected as quoted in advertising. i made the right choice when i choose this senville unit 24... See more

RECIEIVED ORDER BUT WITH NO REMOTE CALLED TWO TIMES 4 PEOPLE TO GET A REMOTE SENT TOOK 5 DAYS BEFORE COULD OPERATE UNIT. RECIEVED MANUAL FOR REMOTE AND HOLDER BUT NO REMOTE. ALSO UNPIN INSTALL TH... See more

Can't rate my most recent purchase, a programable thermostat, as it isn't installed yet but the mini-split that it will be attached to I'm very pleased. It's been in operation for about 2 years and h... See more

This is the third senville aura I have purchased. I had a problem with the first one I bought this summer after using it for three years. Was Leary of purchasing another one. Emailed customer service... See more

Y'all pack it up real nicely. And you shift it right out and I got it real quick only thing I'm not, and forever is how you guys handle warnies, because anybody general could install that unit safely.... See more

Our Senville system was much more affordable than the better-known brands. While it is too early for a proper evaluation of its performance, so far everything seems great and the equipment quality fee... See more

Great product. Moderately easy to install for a very handy person . Instruction's are not detailed enough for a first time installer. Everything is included in the kit for a professional looking insta... See more

Signed up for a notification for the wifi adapter to come back into stock, received the email a few weeks later and placed the order. Shipped the same day and received in two days. The adapter works... See more

Wish I could review the equipment but the first unit arrived damaged and I still don’t have a new one… Update: shipping wasn’t the best experience but the customer service and reactions to issues,... See more

Great price. Great customer service. Fast delivery. Can't wait for my installation which will be in a couple of days.

Over the past 3 years I have purchased 25+ Senville units. Product is extremely well made and customer service goes above and beyond to assist if and when there are issues with a unit. At this time... See more

I have one in my own home it has worked perfectly and saved me a ton of money since I installed it a few years ago. I am an hvac mechanic in the business since 1979. Tech support is exceptional.... See more

One of the few online purchases that lives up to its advertising. Received and good order and anxious to get it installed. Well made and when they are proud enough to put their name on it, you are ass... See more

I had a PCB go bad on one of my units. Senville Support honored my warranty without issue, and the service was fast. I had a new board within a week and it is working great! Very satisfied with the se... See more

I received the unit. It was packed nicely. Everything I needed to install it. I installed the unit. The inside unit works just fine. The outside unit would not power on so I did a little troublesh... See more

The technical team was great and worked with me to resolve a few issue issues and shipped replacement parts quickly.

Senville agent was very responsive and went out of his way to help. First class customer service.

User manual a bit shy or lacking of explanation of extra electrical Conner for in both wall unit and outside unit

really great customer service. responsive to my questions, and new circuit board worked perfectly

Easy to order, fast delivery in good shape! Very happy with our experience!

The team was super responsive after we notified them about our damaged mini split. Impressive, friendly Canadian customer service :)

The product works as expected. It was package correctly and arrived on time

The customer service is better than anything I have ever experienced. Everyone is very helpful and responsive!

Great Customer Service. The Hardware is also very nice!

Fast response and help with replacement parts

Great people to work with always return phone calls, and emails promptly

No run around. Very happy that I was able to deal with one support tech throughout my repair needs. Tom F is a professional individual who ensured my eventual successful repair. Really grateful to hav... See more