Sofology - York Reviews 1,905

I had a relaxed welcome from Daria who showed me the options available for sofabeds. She wasn't pushy, talked through all permutations of fabrics and sizings and was nothing less than calm courteous and friendly.
She happily emailed me pricing later and answered my query emails in the evening as I was at home deciding which option would work best.
The following day she went through the sale process explaining everything really well and couldn't have been nicer.

The customer service was great - very informative and quick. Tim Jones was the team member who helped us with our purchase. Tim was very helpful and made the overall experience easy and simple.

Really helpful staff and a very smooth process for buying our new furniture.

Very good show room and very pleasant helpfull staff answered all our questions and made our visit and buying experience very good . After some investigation not sure all my questions were answered correctly but nothing to of putting and at the moment the lead time of 11 weeks is high but we will see if this is reduced

Very easy experience

Gemma took us through everything clearly and precisely, nothing was too much trouble.

Very helpful staff, allowed us to browse…initially what turned into just a visit to look at sofas transpired into a purchase a couple of days later!! Tim was very friendly and fun, Magnus thought he was great in particular.

Magnus being our 8 year old son.

Visited York Sofology this morning, had an excellent experience thanks to Tim who helped us. He is a credit to your store he was so helpful, had amazing customer service. Looking forward to our new sofa arriving ☺️

Really helpful lady at shop in York (Stacey).
Swatch arrived very quickly but had to ring up to order it manually as the system wouldn't allow swatch ordering (either whilst we were in the shop or via website from home).
Ordering online was nice and easy.
Also the sofa looks fantastic in the showroom and we like the fact there is a lifetime guarantee on the frame.
Looking forward to it arriving.

We had the manager of the Clifton moor store, she was amazing (didn’t catch her name) she approached us as we was walking around, she just said if we have any question to come find her, which is great as you don’t want someone breathing down your back. We then wanted to purchase the sofa, she was very kind, made you feel welcome and made the ordering process easy. She would talk about other things whilst we were waiting for the next steps so it wasn’t awkward. Definitely recommend this store for an easy process.

Huge range of sofas. Good customer care, great knowledge and not too pushy. Tim was spot on.

I have just brought a new sofa and chair from here The man who helped us Tim was really helpful not pushy at all and gave us all the information we needed.

We like the friendliness of the staff .
Nothing was to much definitely shop there again

The salesman gave all the information we needed very clearly and very efficiently

Would definitely recommend all staff have been really helpful and friendly not rushed nothing too much for them.

Tim very thorough in explaining things10/10

T Jones stayed late and kept the shop open, top man.

Visited York store today to purchase a new suite.Tim was very helpful in my purchase and gave me some good tips on keeping my new suite in good condition.Tim was very diligent throughout the sales process and not pushy in any way.I was very impressed with the whole sales process and how quick it was.
Look forward to receiving my new suite in about 6 weeks time.