LuChi LuChi

Romania

Reviews

Review of Sierra Darien

Rated 5 out of 5 stars

wonderful experience

I had such a wonderful experience with this company! The clothes are absolutely beautiful and great quality. Even though the item I originally ordered was no longer in stock, their customer service went above and beyond to help me with an exchange. They were incredibly kind and even covered the price difference for the replacement dress, which was such a thoughtful gesture. Communication was clear and fast, and the whole process felt stress-free. I’m truly impressed and grateful for their excellent service — highly recommend!

September 11, 2025
Unprompted review

Review of Farfetch

Rated 2 out of 5 stars

bad experience

late delivery , missing products , wrong size . all the time must be at least one problem

September 12, 2023
Unprompted review

Reply from Farfetch

Hi LuChi,

We're so disappointed to hear that your shopping experience with FARFETCH hasn't been as seamless as we aim to provide. We appreciate you taking the time to share your feedback and we'll be using your comments to improve our service.

If you have additional feedback or need help with an unresolved issue, please send an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com.

FARFETCH

Review of Farfetch

Rated 1 out of 5 stars

I didn't get all the products

I didn't get all the products. I have called you to complain and now u ask me a picture with what I got received. What is this ???

April 26, 2023
Unprompted review

Reply from Farfetch

Hi LuChi,

Thank you so much for taking the time to share your feedback. We’re sorry to hear that you weren’t satisfied with your recent shopping experience.

Please respond to our request for more information so that we can investigate any unresolved issues. You can also send an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com if you prefer contacting us directly.

FARFETCH​​