Samsung Electronics Reviews 438

This is now the second time Samsung has replaced my TV because of the same recurring issues: blurry images, frozen picture, and frozen sound. I find it shocking that a brand-new TV from a company like Samsung doesn’t even last 3 years before breaking down.

After going through all the hassle of complaints, calls, and escalations, I was finally told that any further costs would fall on me. How is that acceptable for a premium TV that should last far longer? Customers expect reliability, not repeated breakdowns.

I have even attached images to show the faults. For the price paid, this is simply unacceptable quality and poor customer care. I trusted Samsung, but after this experience, I will seriously reconsider buying from them again.

Terrible experience with the Frame TV. Set up a subscription for the art store (the whole purpose of this TV is to be able to display art), but the television wouldn't recognise my subscription and sent me in a doom loop of trying to subscribe which was then rejected because I was already signed up, and then back to the welcome page and directed back to signing up again. A bit of googling and turns out this is a software glitch going back years, though on calling Samsung support they had absolutely no clue. After a lot of back and forth decided life's too short and just returned the whole thing to John Lewis (who are great). Now I'm left with an art store subscription I don't need and things get really frustrating. The membership mails I received have options to 'manage account' which lead to pages which are dead. A lot of digging and I found you can cancel a membership by emailing a mailbox... though having mailed a number of times it seems this is unmanned. So Samsung are behaving absolutely illegally offering subscriptions for a service which then simply cannot be cancelled and again contacts to customer service seem to have left the service agents absolutely baffled about what to do.

Very, very poor. Avoid.

I ordered a Samsung American-style fridge-freezer from Samsung.com Ireland on 20th September, with a clearly stated delivery timeframe of 3–5 working days. This was a key factor in my purchase decision, as I needed the appliance urgently.

Unfortunately, the experience has been frustrating:
• After my order shipped, there was no communication from Samsung or their delivery partner Installer.ie about a delivery date.
• When I contacted Samsung support through the UK/Ireland chat, they couldn’t find my order and referred me to an Irish phone number. The call was answered very casually, without even identifying as Samsung or an official partner — very unprofessional for a company of this size.
• I was then told my fridge would only be delivered next Monday or Tuesday, well outside the 3–5 business days promised (Wednesday–Friday this week).
• When I raised this with Samsung by email and asked for a partial refund of delivery charges or some goodwill gesture, their response was simply that if I’m not home, the order will be returned, and I can cancel if I wish. No apology, no attempt to resolve the issue, and no acknowledgment that they failed to meet their advertised delivery timeframe.

In the end, I arranged for someone to be available next week to receive the delivery — but I am disappointed by the lack of accountability and the poor customer service experience. Samsung is a premium brand, but the support I received did not reflect that.

I hope Samsung and Exertis improve their communication and actually meet the delivery promises stated on their website, or at the very least offer compensation when they fail to do so.

Order 375869

Loyal Samsung owner. Purchased an S25 Edge directly from Samsung. USB-C didn't recognize charger. Was going to exchange but started working. 3 months later stopped working. Repair center can't get the parts. Samsung won't send them the part. Called 4 times. Battery performance worse using wirless charging now. As a business owner, am forced to send it in and be without my phone for AT LEAST 5-7 days. Unacceptable. Last Samsung I'm purchasing.

I purchased the Samsung Z Fold 6 with high expectations, but the experience has been extremely disappointing. The foldable screen quality is subpar, and the durability is questionable. Towards the very end of my 12-month warranty, a silver line appeared on one side of the foldable screen. I reported the issue promptly, and Samsung initially directed me to uBreakiFix, then later requested that I send the device in for further evaluation. Unfortunately, by the time these steps were completed, my warranty period had officially ended. Samsung refused to repair the device under warranty, despite the fact that the defect had manifested before coverage expired. Compounding the issue, my device was returned in a far worse condition than when it was shipped. The screen now only functions in a small corner, rendering the foldable display— the main selling point—completely unusable. The only option Samsung provided was a costly $600+ screen replacement, which felt unreasonable given the circumstances and the device’s known fragility. This experience underscored the lack of accountability in both the product design and the warranty process. In hindsight, purchasing the Samsung Z Fold was a costly mistake. I cannot recommend this product, nor can I place trust in Samsung’s support structure. I have since switched to Apple and do not plan to return to Samsung products in the future.

I have bought mobiles directly from Samsung for many years - I always buy their flagship model and always direct from Samsung. In recent years, the customer experience has deteriorated significantly. The biggest frustration I have is that Samsung clearly advertises offers that they do not intend to honour. Frequently, I get through to the checkout to receive an error message that the promo code which is advertised on their site is invalid. Whenever I contact their team, they tell me the promo has expired, but they have forgotten to update the website or the expiration date is incorrect. On one occasion, they told me that the promo has never been valid or existed, and it was added to their site by error. The customer service team is always matter-of-fact about it and unapologetic - the general tone is "Yeah, we advertise this promo but it's not real. Deal with it."

I am surprised that they can get away with this, it is practice you expect from a dodgy scam site, not the largest manufacturer of Android smartphones in the world.

I bought a Samsung F15 6GB 128GB phone. After 1 month the touch screen is not working. It is a very bad phone. At the service center they said that this is not correct, get another touch screen installed. It was a very bad phone, my money was wasted

I cannot seem to cancal Gemini. I don't want it on my system.

History of Failure: Samsung Refrigerator and a Broken Promise of Support

In 2020, I purchased a 36" Standard Depth 3-Door Samsung Refrigerator, a unit I found to be huge, modern, and efficient. Unfortunately, its performance quickly deteriorated.

By May 2022, I began to notice significant issues: a build-up of ice in the cooling vents and a large, recurring ice sheet under the deli drawer that would freeze the drawer in place. The refrigerator's temperature slowly rose, causing a gallon of milk to spoil just two days after purchase.

When I contacted Samsung Support online, I learned that I was a mere two weeks outside of my warranty coverage, and therefore, responsible for the repair cost. On June 20, Samsung sent a local technician who, after a brief explanation of the problem, confidently stated he "already knew what the issue was" and claimed that 9 out of 10 Samsung units he's fixed were faulty temperature sensors. He then replaced the sensor on site. The repair cost was $325, a steep price for a sensor I later found online for as little as $12.00.

The unit functioned properly for almost exactly one year. In May 2023, the same symptoms reappeared—the ice buildup, the warmth, and the ice sheet. This time, however, the consequences were far more severe.

On May 28, I was hospitalized for three days with awful cramps, diarrhea, and a fever. My tests confirmed I had Campylobacter bacteria, which is typically caused by spoiled food. As I do not eat poultry, the conclusion was clear: the malfunctioning Samsung refrigerator was the direct cause of my serious illness.

Upon returning home, I immediately sought a repair through Samsung Support. This time, the website claimed, "there are no certified technicians available in your area." When I called support directly, I was instructed to schedule a third-party repair through a store like Lowe's or Home Depot and then apply for a non-guaranteed refund from Samsung.

This pattern of non-support changed on June 18, 2023. I was about to contact Lowe's when I decided to check Samsung's website one last time. Miraculously, a technician was now listed as available. This sudden availability made perfect sense: the one-year warranty on the newly installed sensor had just expired. It raised a serious question as to whether Samsung intentionally delayed its support in order to avoid a warranty claim.

Samsung is aware of this faulty technology, yet they continue to manufacture these units with them knowing full well of the failure of it.

I waited for days for my charger.

It showed that it was delivered in my mailbox. It wasn't delivered.

I called customer service; and of course I couldn't speak to anyone who speaks good English.

The first moron that I spoke to informed me that he couldn't find my order with the order number that I provided him twice. He accessed my personal information and didn't note the account. Possible **BREACH**!

I called back and still couldn't speak to anyone who didn't speak broken English. This agent was able to locate the order fine. I was issued a refund instead of a replacement shipped to me. It's almost a week later and I still don't have a cord and having to share a cord with my kid.

I'll just do what I should've done at first. Purchase the cord from Best Buy.

Samsung should be ashamed for outsourcing their customer service. Yet people don't want immigrants taking U.S. jobs.

This is why so many companies have date breaches!

Genuine the worst customer services you've ever had to speak to.

I've ordered two items in the last two months (fridge freezer and washing machine) and both have turned up damaged. But that isn't even the worst part, the worst part is then having to talk to customer services to try and sort it out. It's absolutely horrendous. I've spent hours on the phone and writing emails to try and get things sorted. All the customer services seem to be in India and depending on who you get, they obviously don't understand things correctly so end up doing all sorts of weird and wonderful things. It's only when your complaint gets escalated that you speak to someone from the UK and you can tell the difference! I only found out the number for the UK agents when I had had enough and was going to initiate a chargeback through my Credit Card via my Amex app. The UK agents know the processes, sort stuff out quickly and efficiently and follow up with emails and calls. It's just a shame you have to battle for hours through the

For a so called premium brand, the customer services are awful. In fact, even for a budget brand, they are awful.

I ordered a z flip 7 with a couple cases. It took forever for samsung to deliver it but when they finally dispatched the item, the package was lost by DPD. Despite multiple requests to cancel the order (especially as the other part of my order kept being pushed out), samsung decided to send the replacement anyways. I've been a lifelong samsung fan and this service is disgusting. Very shady that when I DONT want the product anymore it's shipped quickly but when I DO want the product I have to wait weeks. Truly infuriating I'm never ordering from samsung again.

I also recommend screenshotting conversations with support as you won't have access to what was said after the session ends and it's easy for information to be lost, something I wish I did although I saved the chat reference number given at the start.

It’s great Samsung do the free gift when you buy a phone, this time a watch but they only send the small/ladies size and say that’s the only size available which is very poor so it’s effectively useless, are you trying to tell me within the whole of Samsung there are no large sizes of watches, absolute nonsense, this sort of thing will lose you customers, sort it out now Samsung

I ordered a replacement water filter for my Samsung refrigerator online @ Samsung.com over 2 weeks ago. It is apparent it is lost/stolen in transit. While polite, the customer svc ppl do absolutely nothing to help, replace, OR refund my money. At this point I am going to have to file CC complaint for refund. Avoid ordering anything @ Samsung.com.

New phone paid for 2 and a half weeks ago and delivery due 1 week ago . No sign of it, and email sent that day saying delayed and due this week . I phoned to see what is going on and there seems to be no idea , told it takes 3-5 days to build but can't seem to tell me when it will be delivered. Just very politely told you will receive an email with any updates. Shocking service from Samsung

⚠️ NEVER RECEIVED MY SAMSUNG ORDER – REFUND REFUSED ⚠️
I ordered a Galaxy Watch 8 (44mm) from Samsung Online Store on July 9, trading in my Galaxy Watch 5. It was scheduled for UPS delivery on July 24 — BUT IT NEVER ARRIVED.

UPS tracking shows “DELIVERED”, yet NO PACKAGE WAS EVER RECEIVED. My building’s doorman confirmed nothing was delivered that day. THIS IS CLEARLY A DELIVERY FAILURE.

Samsung refused to issue a refund unless I provided a POLICE REPORT stating the package was stolen. I went to the NYPD 111th Precinct on July 30, but police would not take the report, saying it was a UPS DELIVERY ERROR, not a theft.

UPS accepted my claim but told me the refund must come from Samsung. Despite explaining all of this, SAMSUNG’S CUSTOMER SERVICE KEPT DEMANDING A POLICE REPORT that the police had already refused to issue.

THIS IS UNACCEPTABLE. I PAID FOR A PRODUCT I NEVER RECEIVED, and Samsung is holding my money while blaming UPS. BASED ON MY EXPERIENCE, I CANNOT RECOMMEND BUYING FROM THE SAMSUNG ONLINE STORE.

#SamsungScam #SamsungCustomerService #SamsungOnlineStore #ConsumerAlert #DeliveryFailure #RefundRefused #BuyerBeware #OnlineShoppingScam #SamsungComplaint

CONSUMER WARNING: If you are considering buying from the Samsung Online Store, BE AWARE — you could end up paying for a product you never receive, and Samsung may still refuse your refund.

I received my supposed new galaxy 8 watch and you can tell it was already opened, so they probably sold me a used watch , I thought buy from main website would be alot better but now I knw samsung is losing my business and im going to report this to the bbb

My order was cancelled without any explanation, and customer service refused to tell me why or help me place a replacement. As a long-time Samsung fan who has invested heavily in their products, this has been incredibly disappointing. They kept giving generic responses with no real effort to resolve my issue. It’s clear that if I ever have problems in the future, I can’t rely on Samsung to treat me fairly or value me as a customer.

They’re the worst. Their customer service is polite and apologetic, but never really solves anything. They speak as if they’re going to solve things for you, but in reality they keep you waiting for several weeks just to say they’re sorry but can’t do anything. Complete bullshit. Never buy Samsung.

Total scam. "39 minutes to delivery" turned into days, vacation ruined and a customer support that did not try to help at all. Spent hours trying to get my order and this has been the worst experience I've ever had ordering something online.