Terrible experience with the Frame TV. Set up a subscription for the art store (the whole purpose of this TV is to be able to display art), but the television wouldn't recognise my subscription and sent me in a doom loop of trying to subscribe which was then rejected because I was already signed up, and then back to the welcome page and directed back to signing up again. A bit of googling and turns out this is a software glitch going back years, though on calling Samsung support they had absolutely no clue. After a lot of back and forth decided life's too short and just returned the whole thing to John Lewis (who are great). Now I'm left with an art store subscription I don't need and things get really frustrating. The membership mails I received have options to 'manage account' which lead to pages which are dead. A lot of digging and I found you can cancel a membership by emailing a mailbox... though having mailed a number of times it seems this is unmanned. So Samsung are behaving absolutely illegally offering subscriptions for a service which then simply cannot be cancelled and again contacts to customer service seem to have left the service agents absolutely baffled about what to do.

Very, very poor. Avoid.